This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

Sudden Lock 2-3 seconds after entering master password

melancolique
melancolique
in Mac
I have been experiencing "sudden lock" issue.



So I open my 1Password as usual, and enter the Master Password, as usual.

It successfully unlocked, and reveal the passwords inside.



THEN! for 2-3 seconds after (sometimes shorter sometimes longer) 1Password just suddenly "locked" and goes back to the Maser Password input section.

I cannot use the program at all.



I tried uninstalling by deleting the program, and reinstall ... does not work, the exact same thing happens.



I am using OSX Tiger, and have completed the latest update for both OS and 1Password



Help please

Best,
Flag

Comments

  • MartyS
    MartyS AgileBits Customer Care (retired) ✭
    I'm sorry that you're seeing this problem. I do need to clarify something really important before we proceed much further: you said that you are running OS X Tiger (10.4.x), yet we've never seen this issue on anything other than OS X Lion (10.7). So, Tiger or Lion? Once we get that information we can hopefully get things working properly for you. If you are really running Lion, please see [url="http://help.agilebits.com/1Password3/lion_support.html"]this link[/url] for how to address this problem. That link will bring you back to the forums, but I think the summary of the problem as described there will help you to know what is going on.
    Flag