Application completely lost

brano

Hey guys,



I ran into a strange probem with 1pass. I have been using it for about 9 monthts, got used to it, love it BUT. After latest Safari update, the text "1password not available" jumps on my screen on every single Safari start. I red all the guides for updating, but i can not find 1password app on my laptop, it just dissapeared, i just can not find it through loupe or manualy. Is there any chance I'm doing something wrong? Or how can i download one and set some new account or something?



i purchased this app during the 'free give away'.



Thanks for any help

khad

Welcome to the forums, brano. I'm sorry that you are having this problem. 1Password will never delete itself, so there must be some explanation. Are you using any sort of "cleaner" or "uninstaller" application that may have become a bit overzealous?



Your data is stored separately from the application, though, so there is no need to panic. Simply download 1Password from our website and then drag it to your Applications folder.



http://agilebits.com/downloads



If you do not see your data when you launch the application, could you please email us your Diagnostics Report? To generate the report from 1Password on your Mac, open 1Password and select Help > Troubleshooting > Diagnostics Report. Then attach the entire file to an email to support@agilebits.com.



Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



[color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



Additionally, could you let me know if you have any backups of your hard drive (Time Machine, etc.)? I look forward to resolving this for you.

brano

Thank you Admin for warm welcome <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



i tried to download and everything went smooth so thanks much for your advices, love this app and the forum <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

[Deleted User]

Thanks for the update, bran, glad to hear you're up and running again <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

dteare

[quote name='brano' timestamp='1312997487' post='38342']

i tried to download and everything went smooth so thanks much for your advices, love this app and the forum <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

[/quote]



Awesome! This is great to hear <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Thank you so much for the update.

brano

5 stars for customer care guys, shocked

[Deleted User]

Hey brano,



Shocked? I hope you come to expect it from all of us! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



Cheers!



Brandt