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Trouble with browser integration

rwademan
rwademan
in Mac
1password does not work I constantly have to reinstall extensions so how do I get my money back I have had the software for a week and did the update
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  • [Deleted User]
    [Deleted User]
    Hi rwademan,



    We're happy to offer a refund if you're not completely satisfied with 1Password and you're within the 30 day money back guarantee, which you are, but it does sounds like there's something else going on with 1Password, as you should never have to reinstall the extensions once things are properly setup.



    Before we go any further, can you try updating to the latest version of both 1Password and the new extension. To get this new update please go to 1Password > Check for Updates from within 1Password which should prompt you to download the latest version, currently 3.7.2 at the time of writing.



    Once that's done, please update the Safari extension to the latest version by performing a manual update within Safari > Preferences > Extensions as we detail at the bottom of this guide:



    http://help.agilebits.com/1Password3/safari_5.1_install_update.html



    With some of the new changes in the update, there are few extra steps to follow. First of all, please go to Help > Troubleshooting > Restart Agent within 1Password and finally restart Safari (with Command-Option-Q if you're using Lion) to ensure the extension is properly reloaded.



    If that doesn't help and you'd still like a refund, please drop us a note to support@agilebits.com with your license details and we can arrange this for you.



    Please let me know how that goes,



    [quote name='rwademan' timestamp='1312740600' post='37509']

    1password does not work I constantly have to reinstall extensions so how do I get my money back I have had the software for a week and did the update

    [/quote]
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