Wont install

ke35

Hi all,



1password was recommended as a solution to the barrage of passwords we now all have to handle.



Disappointed shall we say. It won't even install !



I have checked for updates on Safari, but after downloading the latest version of 1password I get the error message :



1password does not have permission to write to the applications directory !



with the option of trying again next to it.



Bad enough I think but not answering emails and turning everyone over to the forum really stinks. How lazy is that ?

khad

Welcome to the forums, ke35! Thanks for taking the time to post, and I am sorry that you are having trouble.



I [i]wish[/i] the forums allowed us to be lazy. We have all been working nearly around the clock since Lion was released. I am just about to wrap up my 12 hour day today, and I know the developers haven't even taken a single day off in weeks. This is definitely one of the hardest working teams I have ever had the pleasure of working with.



That said, let's get your 1Password installation straightened out. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Could you attach a screenshot of the error message to your reply to this post?



Let's make sure you are installing it correctly. First, download 1Password from our website:



http://agilebits.com/downloads



Then open the ZIP file in your Downloads folder. It will extract the actual application. you can then drag the 1Password application to your Applications folder.



[img]https://img.skitch.com/20110808-dkqubb7yf3n7pwwugiaba15bbk.png[/img]

If this is where the error is occurring, there is a bigger problem on your machine than 1Password. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



You need to be able to write to your Applications folder or you won't be able to install 1Password [i]or anything else[/i]. Please let me know how it turns out and post that screenshot, so I can better assist you.



We'll get this resolved quickly.



Cheers,

ke35

one reason to go to a Mac is because Apple stuff is just meant to work - and I think that is what all the users on this forum are asking for.



The link you have suggested come up with :



Release notes



1Password 3.7.2 requires Mac OS X 10.6 (Snow Leopard).



Looking for 1Password 2 for Tiger or 1Password 3 for Leopard?



Browser extensions provided for many modern browsers.



Does this include Lion ? If so please reassure me on the web site ( NOT on this forum ) because it seems to be Lion that is causing the problems.



I might give it a couple of weeks. What do you think is a reasonable time to what for your developers go overcome the major problems ?



Andrew









[quote name='khad' timestamp='1312803604' post='37689']

Welcome to the forums, ke35! Thanks for taking the time to post, and I am sorry that you are having trouble.



I [i]wish[/i] the forums allowed us to be lazy. We have all been working nearly around the clock since Lion was released. I am just about to wrap up my 12 hour day today, and I know the developers haven't even taken a single day off in weeks. This is definitely one of the hardest working teams I have ever had the pleasure of working with.



That said, let's get your 1Password installation straightened out. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Could you attach a screenshot of the error message to your reply to this post?



Let's make sure you are installing it correctly. First, download 1Password from our website:



http://agilebits.com/downloads



Then open the ZIP file in your Downloads folder. It will extract the actual application. you can then drag the 1Password application to your Applications folder.



[img]https://img.skitch.com/20110808-dkqubb7yf3n7pwwugiaba15bbk.png[/img]

If this is where the error is occurring, there is a bigger problem on your machine than 1Password. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



You need to be able to write to your Applications folder or you won't be able to install 1Password [i]or anything else[/i]. Please let me know how it turns out and post that screenshot, so I can better assist you.



We'll get this resolved quickly.



Cheers,

[/quote]

Ben

[quote name='ke35' timestamp='1312880316' post='37967']

one reason to go to a Mac is because Apple stuff is just meant to work - and I think that is what all the users on this forum are asking for.

[/quote]



Meant to work? Absolutely. Works all the time? Not a chance. Otherwise the Genius Bar would be unemployed. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



[quote name='ke35' timestamp='1312880316' post='37967']

Does this include Lion ? If so please reassure me on the web site ( NOT on this forum ) because it seems to be Lion that is causing the problems.

[/quote]



This means [i]at least [/i]Snow Leopard. Usually Software Requirements are written as "minimum required." For example, if a developer writes that their software requires 512MB of RAM, that doesn't mean that it won't work if you have 2GB. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



I'm not aware of any remaining major problems with 1Password 3.7.5. If you are still having difficulties please let us know and we'll do our best to help you through them.