[FIXED] cmd-\ keyboard extension not working in Firefox 5

rjbs

I tried to upgrade to Firefox 6 to deal with crashing issues I've been having. The extension wouldn't respond to Cmd-\ and when I used the mouse, it wouldn't fill in forms. I downgraded to Firefox 5 again. Everything is working now, except for Cmd-\.



I uninstalled all the 1Password plugins and then reinstalled the one from 1Password anew. (Version 3.7.5 (build 31106)) It still doesn't work.



This is a huge pain. What can I do to get my keyboard binding back?



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[img]http://i.agilebits.com/dt/proven-solution-20110803-121213.png[/img]



We are aware of an issue affecting folks who use the latest beta of 1Password which adds support for Firefox 6. The issue is once the new Firefox 6 1Password extension is installed, it creates a file that notifies the 1PasswordAgent to act differently.



To resovle this issue, move this file to a different folder:



[CODE]/Users/yourusername/Library/Application Support/Firefox/Profiles/OnePassword.sqlite[/CODE]

Once this file is gone, go to 1Password and select the Help > Troubleshooting > Restart Agent menu, then restart Firefox.



This should resolve issues with keyboard shortcuts in Firefox 5.

rjbs

Unable to bear it any longer, I restored my Firefox profile from much earlier this morning and things work again. I kept my old profile, so I can try restoring it later if you want me to dig into what happened.

mike248

I can't get the shortcuts to work as well. Can you tell me how you restored your Firefox profile?

Thanks

dteare

I was able to recreate the issue on my machine after downgrading to Firefox 5.



The issue is once the new Firefox 6 1Password extension is installed, it creates a file that notifies the 1PasswordAgent to act differently. To resole this issue, move this file to a different folder:



[CODE]~/Library/Application Support/Firefox/Profiles/OnePassword.sqlite[/CODE]



Once this file is gone, go to 1Password and select the Help > Troubleshooting > Restart Agent menu, then restart Firefox.



This fixed the issue on my machine. Please let us know if it works for you as well.

mike248

Hey dteare



I can't find any folder? No Firefox folder which is strange.



Can you tell me what I'm doing wrong?

Thanks

dteare

[quote name='mike248' timestamp='1312990731' post='38285']

I can't find any folder? No Firefox folder which is strange.

[/quote]



Are you looking in your home folder? The ~ is a shorthand for that; sorry for the confusion.



If you're using Finder on Lion, your Library folder is hidden by default now. To work around this, use the Go > Go to Folder menu and enter "~/Library/Application Support/Firefox/Profiles" into the prompt that appears.

chiefted

The above trouble shooting didn't solve the issue.



Haven't upgraded to Firefox 6 yet but no matter what I do, no keyboard short cut is working with it.

oliwr

Having moved the file "~/Library/Application Support/Firefox/Profiles/OnePassword.sqlite" and after restarting the 1Password Agent, my Firefox 5 keyboard shortcuts are functional again.



I'm running [b]Version 3.7.5 (build 31106)[/b], and have not installed a version of Firefox 6 nor installed a different extension

mike248

[quote name='dteare' timestamp='1312991614' post='38290']



Are you looking in your home folder? The ~ is a shorthand for that; sorry for the confusion.



If you're using Finder on Lion, your Library folder is hidden by default now. To work around this, use the Go > Go to Folder menu and enter "~/Library/Application Support/Firefox/Profiles" into the prompt that appears.

[/quote]



Thanks dteare! Not sure I understood that but that worked! Will we have to do this every time there is an update for 1Password?

Ken Brucker

[quote name='dteare' timestamp='1312989907' post='38282']

I was able to recreate the issue on my machine after downgrading to Firefox 5.



The issue is once the new Firefox 6 1Password extension is installed, it creates a file that notifies the 1PasswordAgent to act differently. To resole this issue, move this file to a different folder:



[CODE]~/Library/Application Support/Firefox/Profiles/OnePassword.sqlite[/CODE]



Once this file is gone, go to 1Password and select the Help > Troubleshooting > Restart Agent menu, then restart Firefox.



This fixed the issue on my machine. Please let us know if it works for you as well.

[/quote]



As soon as I upgraded to 1P v3.7.5 I started seeing this problem. I'm running FF 5.0.1 and did not change FF version. Removing the sqlite file and restarting the agent corrected the problem.

dteare

[quote name='mike248' timestamp='1312993430' post='38299']

Thanks dteare! Not sure I understood that but that worked!

[/quote]



Awesome! Thanks for the update.







[quote name='mike248' timestamp='1312993430' post='38299']

Will we have to do this every time there is an update for 1Password?

[/quote]



No. It should only be required when switching between the new 1Password extension beta and the current one.

Xipper

This worked for me as well, I've been trying to get CMD-/ to work for a couple of days. I moved the OnePassword.sqlite file, restarted the agent and bam! it works. I didn't even have to restart Firefox.



Btw, this is also with build 31106 and Firefox 5.0.1 and started with 1Password 3.7.5 early builds.

dteare

Glad to hear this is working well for so many people.



[quote name='Xipper' timestamp='1313007787' post='38381']

Btw, this is also with build 31106 and Firefox 5.0.1 and started with 1Password 3.7.5 early builds.

[/quote]



This could be because at one time we had a bug that would create the database file automatically even if you didn't install the new extension. It was a temporary bug but looks like it caught quite a few people.

watcher30

I suggest making this an FAQ -- I was having the same problem and it took me a LONG time to find this thread. Even better, maybe the next update should delete a zero-length Onepassword.sqlite file (I'm assuming a beta user would have a non-empty file).



Thanks.

SaSaSushi

[quote name='seiryu' timestamp='1312995692' post='38325'] As soon as I upgraded to 1P v3.7.5 I started seeing this problem. I'm running FF 5.0.1 and did not change FF version. Removing the sqlite file and restarting the agent corrected the problem.[/quote]



THANK you very much! I too have never installed Firefox 6 but was losing my keyboard shortcuts and pulling my hair out trying to figure out why.



This should be a sticky.

kbyrd

[quote name='watcher30' timestamp='1313108002' post='38666']

I suggest making this an FAQ -- I was having the same problem and it took me a LONG time to find this thread. Even better, maybe the next update should delete a zero-length Onepassword.sqlite file (I'm assuming a beta user would have a non-empty file).



Thanks.

[/quote]





+1. I upgraded only 1Password (been on OSX 10.6.8 and FF 5.0.1 for a long time) thru the auto-update mechanism with beta updates turned on. This should be stickied or somehow more prominent.

brenty

Ha! It works! I am glad this solved everyone's problems -- including mine. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/biggrin.png' class='bbc_emoticon' alt=':D' />

khad

Thanks for the feedback, folks! I'm glad things are working well now. We have only recently tracked this down, but i wouldn't be surprised to see it posted in some more prominent spots (or just resolved somehow).



If we can be further assistance, please let us know.



We are always here to help!

Fruitbat

[quote name='dteare' timestamp='1312989907' post='38282']

I was able to recreate the issue on my machine after downgrading to Firefox 5.



The issue is once the new Firefox 6 1Password extension is installed, it creates a file that notifies the 1PasswordAgent to act differently. To resole this issue, move this file to a different folder:



[CODE]~/Library/Application Support/Firefox/Profiles/OnePassword.sqlite[/CODE]



Once this file is gone, go to 1Password and select the Help > Troubleshooting > Restart Agent menu, then restart Firefox.



This fixed the issue on my machine. Please let us know if it works for you as well.

[/quote]



Thanks Dave! Is it safe to just delete this file and re-start the agent?

[Deleted User]

Hello Fruitbat,



I would hate to say "yes", and then find out later that you needed it. So, for the interim, please just "move" the file as Dave suggested.



At the pace Mozilla is coming out with FF releases, you won't need to keep the file on your computer for very long. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Cheers!



Brandt