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Mac Chrome 1Password extension not saving new logins

glharrell
glharrell Junior Member
I am running the following:

iMac 27" i5

Snow Leopard 10.6.8

1P Version 3.7.5 (build 31106)

Chrome 13.0.782.112



When I navigate to a new webpage and create a new site login, I instruct the 1P extension to "Save New Login".

It blinks as if it's done something, and then it immediately closes. But I'm not given the opportunity to name this new Login, and when I go to 1P and look for the newly created login, it doesn't exist. It seems to have not been created.

Comments

  • Hey there, glharrel! It sounds like something is definitely not working correctly. Clicking the Save Login button should bring up this window:

    [img]http://cdn.agilebits.com/by/Screen_shot_2011-08-11_at_08.26.28-20110811-082756.jpg[/img]

    Using 1Password Chrome extension version 3.6.3.30953 (you can check this under Window > Extensions) I was able to test this by going to gmail.com. Are you experiencing this failure at a particular site or just generally? From your description it almost sounds as if the save window is coming up and being dismissed...



    After you verify the extension version, please try quitting Chrome, launching 1Password, and going to Help > Troubleshooting > Restart Agent to see if that resolves the issue. Please let me know how it turns out. I look forward to hearing back from you. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />