Error Message 1password does not exist

brown.judy

I have 1password on ipad, windows and android. At first all worked well .Now on Android I get I get ERROR file 714fb31b-914e-4058-ba86-9a1co8 !password does not exist in directory/mnt/sdcard/dropbox/1pasword2.agilekeychain. Find out why. However I can't "find out why" Can you help me find out why it is no longer working? Try non-techie if you can.

GeneY

Hello brown.judy



I am sorry about your problem. It looks like some files where not properly moved to your phone from Dropbox server during synchronization.

The issue may be related to networking problems, so please make sure your network is OK. If possible use Wi-Fi network for synchronization your

phone with Dropbox.



In order to resolve the problem with missing file, please find a directory named Dropbox on your phone's SD card and delete it.



Next, launch 1Password Reader, it will start with the setup screeen.Specify your Dropbox credentials (username and password) and do the

fresh sync.Once sync is completed successfully and all required data files are copied to your phone's SD card, you will be able to

login with your Master Password and see all your secure items on your phone.



Please let me know if you need more information, I will be glad to assist you further.



Best regards,

Gene

Android developer <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

brown.judy

Thank you for your prompt and clear help. All is now well!

GeneY

Hello Judy,



I am glad that your issue has been resolved ! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Please stay tuned for the application updates and always share with us your suggestions and recommendations on how to make 1Password for Android

and other Agile products even better. You feedback is very important for us !



Best regards,

Gene