We, who early bought Knox, because Agile bought it

Gilles9

Hello,



as we trusted Agile, to make sound decision, from our experience with 1Password

and early in the game after the "buy/Take over" we we bought a licence of for Knox

and we may be somehow disappointed with some Knox small problems, issues



should be rewarded when any new major upgrade/ update of Knox are release



as we took the risk based on trust for Agile



I am convince a new full uprarde of Knox must be in the works



and it will get better and better



Please trust and encourage the early adopter of Knox under the Agile brand



Just a thought for you folks



thansk for condsidering

MartyS

We do have some Knox bug fixes in the hopper... hopefully we'll have a release really soon now. I don't want to say how soon because I don't want to jinx it. :)



We really appreciate all the support, patience and belief you have in Agile and we aim to please with all our products.

dteare

Hi Gilles,



I'm sorry to hear you have not been enjoying Knox. The reason we purchased Knox is because we use it every day and find it simplifies our lives.



What issues have you been having? Perhaps there is something we can do to help. We just released 2.0.2 a few minutes ago with several fixes in it; if we know what your biggest concerns are we can try to address them in the next update.



Also, I don't want anyone feeling like they are stuck with something they don't want. A refund may be possible (it depends on the purchase date as many companies will not allow us to refund past a certain date) so please contact us at [email]support@agile.ws[/email] and we'll see what we can do.

Gilles9

Hello,



for a few, just on first thought



the useless bouncing of Knox in the Dock, even though it is set to only be in the menu bar (cosmetic, but somehow disturbing) - 2.0.2 not fixed

the inability to have column view to stick as a preference, we can have column view, but as soon as the window is closed, and re-open, then back to folder view (this is more bothering) 2.0.2 not fixed





My point was, is, that you folks will do a great job with Knox, but I was suggesting that early adopter, under the Agile Brand, get the next major upgrade at a discount price



if I think of another problem I encountered, I'll post



Thanks

dteare

[quote name='Gilles9']the useless bouncing of Knox in the Dock, even though it is set to only be in the menu bar (cosmetic, but somehow disturbing) - 2.0.2 not fixed[/quote]



I just replied to [url=http://support.agilewebsolutions.com/showthread.php?24335-Every-now-and-then-Knox-doesn-t-recognize-preferences-I-suppose]your thread about this[/url]; let's discuss it more there.



[quote name='Gilles9']the inability to have column view to stick as a preference, we can have column view, but as soon as the window is closed, and re-open, then back to folder view (this is more bothering) 2.0.2 not fixed[/quote]



In Finder you mean? If so, I've seen this mentioned before, but Finder remembers the last view settings for me, so I'm not sure why it wouldn't for everyone.



[quote name='Gilles9']My point was, is, that you folks will do a great job with Knox, but I was suggesting that early adopter, under the Agile Brand, get the next major upgrade at a discount price[/quote]



We're not at the stage of planning Knox 3 let alone planning the upgrade pricing :) With that said, I think our track record with 1Password shows we treat existing customers pretty well. While I can't promise the same for Knox b/c it is a more focused product, 1Password had over 100 free updates before our single paid upgrade, which was given to existing users at 50% off. Since 3.0, we've had 15 free updates so far :)