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Can't Open 1 Password - Please Help

Dave7
Dave7
in Mac
I just updated 1P and restarted Firefox as directed. Now when I attempt to open 1P, I get this message: "You can't open the application 1Password because it may be damaged or incomplete."



I'm not a technical user and I'm freaked out .. having all my account information inaccessible. I don't know what to do.
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Comments

  • Ben
    Ben AWS Team
    Hi Dave7,



    Welcome to the forums! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />





    It sounds like your 1Password installation is damaged, which is keeping it from starting. This is likely also affecting browser integration. To resolve this:



    1. Download 1Password from our web site:

    http://agilebits.com/downloads

    Click on the "Download Now" button under "1Password 3"

    2. Quit your web browser and 1Password, if it's running

    3. Drag the newly downloaded version of 1Password to the same location as any previous one -- replacing it

    4. Run 1Password at least once and then your web browser



    Your information is stored in a data file separate from the application, so it will not be harmed by this procedure.



    Ben
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  • Dave7
    Dave7
    Hey thanks Ben. Didn't know you had direct email support when I posted this. Found that and a very nice guy named Rob gave me those instructions. Living without 1P induced sheer panic! Thanks again - you guys are great!
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  • [Deleted User]
    [Deleted User]
    Hello Dave,



    On behalf of Ben and Rob, you are very welcome!



    I'm glad you are up and running again.



    Cheers!



    Brandt
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