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Logins shown in Browser Pop Up but not in Application

Chris Woods
Chris Woods
in Mac
There are a number of logins that are shown in the popup when I select 1Password from the browser (Safari) but are nowhere to be seen when I launch the application.



Its as if they are using different data sources.



I'm running on a Mac with Snow Leopard and downloaded the 1P software about a month ago.



Please can you help?



Many thanks,



Chris.
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Comments

  • Ben
    Ben AWS Team
    Hi Chris,



    They are actually using a different data source that is synced by the background process 1PasswordAgent.

    First can you please try restarting the agent and see if that helps? 1Password > Help > Troubleshooting > Restart Agent.



    If that does not help, we have steps documented in our help guide: [url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#extension_data_does_not_match_the_main_application"]Extension Data Does Not Match the Main Application[/url]
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  • Chris Woods
    Chris Woods
    There is no option under help/ troublehshooting to Restart Agent.



    There options to clear cache, rebuild data file, diagnostics report and Reset Folder Permissions and Sync using IP Address. I have done the first two of these.



    Am I looking in the wrong place?
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  • Ben
    Ben AWS Team
    It sounds like you may not have the latest version of 1Password in that case. What version do you have?
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