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user or password missing when logging in

grduarte
grduarte
in Mac
Hi everyone

I run 1P under Lion, and Safari, last updates and everything but when I try to log in (not happening with all logins), using the web extension, the app does not insert the username, or password and I obviously get an error msg.

When I check the info though, it's all in there.



Also, when I update info through Safari, the app does not seem to update.



Has anyone the same same problem and/or a solution?



thanks very much

greg
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Comments

  • Ben
    Ben AWS Team
    Hi Greg,



    The problem of the app and Safari not staying in sync is documented here:

    [url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#extension_data_does_not_match_the_main_application"]Extension Data Does Not Match the Main Application[/url]





    Then please try saving the login manually like this:



    1. Enter your username and password, but DO NOT submit the form.

    2. Click the 1Password button in your browser's toolbar, and select the "+" button in the upper right hand corner.

    3. Change the title and make any notes (if desired).

    4. Click the Save button in the upper right hand corner.



    Hope that helps

    Ben
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