Saving passwords in browser not going into the app

chuckp

I have saved a couple of passwords in Safari (using Lion and the latest Safari) with the grey bar that shows up (I click "save" over on the right) and when I click the 1P button on the Safari task bar, the passwords are there. However, when I open 1Password, the app on my MAC, I can't find them anywhere. I've wasted a bunch of time on this and I'm very frustrated. Is this an issue or am I doing something wrong?

hartmatthews

This is happening to me, too. And I've saved quite a lot into the browser extension. NONE of it is showing up in the Vault. This is somewhat disturbing.



Also, I cannot copy from the Safari extension. I click, it says "Copied!" and the password is not in my clipboard.

[Deleted User]

Hello chuckp and hartmatthews. Welcome to the Forums!



It sounds like the 1Password Agent may not be synching properly. This sometimes happens after an extension update, but it may happen at other times as well.



Please go to Help > Troubleshooting > Restart Agent, and check to see if the logins you saved in Safari are now showing up in the 1Password application.



If you continue to experience this issue, please let us know.



Cheers!



Brandt

JudiS217

[quote][color=#282828][font=helvetica, arial, sans-serif]Please go to Help > Troubleshooting > Restart Agent, and check to see if the logins you saved in Safari are now showing up in the 1Password application.[/font][/color]

[/quote]



Thank you! I have been having this problem for a very long time and it finally dawned on me that I should search the support forums and that did the trick. Very frustrating. I don't use Safari, I was having this problem in Chrome. But the solution worked just as well. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

brenty

Awesome! Thanks for the update. I am glad it is working for you now.



If there is anything else we can do for you, just ask. We are always here to help! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

chuckp

Awesome, thanks so much!!

[Deleted User]

You're welcome, Chuck, glad we could help out.