1Password 3.9 (MAS version) crashes on launch

fsaccomandi

I have been pulling my hair out trying to figure out why the new MAS version of 1password won't launch. I have tried trashing the launch agent, plist files, application support files (i think these were for the previous version). I have also deleted system and user caches, repair disk permissions, and re-installed from the mac app store several times. It seems that no matter what I do the program fails to launch. The console doesn't really have any valuable information



Console error:





9/8/11 3:45:59.213 PM com.apple.launchd.peruser.501: ([0x0-0x3b03b].com.agilebits.onepassword-osx[411]) Job appears to have crashed: Illegal instruction: 4





Here is the debug log:





Process: 1Password [411]

Path: /Applications/1Password.localized/1Password.app/Contents/MacOS/1Password

Identifier: com.agilebits.onepassword-osx

Version: 3.9 (39001)

App Item ID: 443987910

App External ID: 3832243

Code Type: X86-64 (Native)

Parent Process: launchd [169]



Date/Time: 2011-09-08 15:45:57.857 -0400

OS Version: Mac OS X 10.7.1 (11B26)

Report Version: 9



Interval Since Last Report: 2708 sec

Crashes Since Last Report: 25

Per-App Crashes Since Last Report: 22

Anonymous UUID: 7FD7FBEB-C105-4F8C-9E4F-99920D8F4E20



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000



Application Specific Information:

dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

xpchelper reply message validation: sandbox creation failed: 1002

Container object initialization failed: The file couldn’t be opened.



Application Specific Signatures:

sandbox creation failed: 1002



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libxpc.dylib 0x00007fff86044343 runtime_init + 823

1 libdispatch.dylib 0x00007fff8982a274 dispatch_once_f + 53

2 libxpc.dylib 0x00007fff86044bd1 _xpc_runtime_set_domain + 285

3 libxpc.dylib 0x00007fff86042006 _libxpc_initializer + 452

4 libSystem.B.dylib 0x00007fff87c0fe7e libSystem_initializer + 222

5 dyld 0x00007fff61f01d1a ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 218

6 dyld 0x00007fff61f01a66 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 46

7 dyld 0x00007fff61eff258 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 260

8 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

9 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

10 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

11 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

12 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

13 dyld 0x00007fff61eff1f1 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 157

14 dyld 0x00007fff61f0002b ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 59

15 dyld 0x00007fff61ef54ad dyld::initializeMainExecutable() + 206

16 dyld 0x00007fff61ef9580 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 1852

17 dyld 0x00007fff61ef3059 _dyld_start + 49



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000088 rbx: 0x00007fff61eeee50 rcx: 0x00007fff61eeeed8 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x00007fff61eee0e8 rbp: 0x00007fff61eefea0 rsp: 0x00007fff61eee5b0

r8: 0x00007fff61eee570 r9: 0x0000000000000094 r10: 0x0000000000000000 r11: 0x00007fff61eeee74

r12: 0x00007fa413c09210 r13: 0x00007fa413c08bf0 r14: 0x00007fa413c08e60 r15: 0x000000000000000f

rip: 0x00007fff86044343 rfl: 0x0000000000010206 cr2: 0x00007fff61eedf88

Logical CPU: 4



Binary Images:

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0x7fff92604000 - 0x7fff92637fff com.apple.GSS (2.1 - 2.0) <A150154E-40D3-345B-A92D-3A023A55AC52> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x7fff92657000 - 0x7fff926cafff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib

0x7fff926cb000 - 0x7fff92804fef com.apple.vImage (5.0 - 5.0) <C45D2CBE-FA15-3D13-9E9D-A3BF57B84BBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x7fff92805000 - 0x7fff9281bff7 com.apple.ImageCapture (7.0 - 7.0) <69E6E2E1-777E-332E-8BCF-4F0611517DD0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 996

thread_create: 2

thread_set_state: 0

SteveFisher

I'm having exactly the same problem <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_sweating.png' class='bbc_emoticon' alt='(sweat)' />

tangdalun

I just purchased version 3.9.0 from the Mac App Store. Downloaded and installed fine. I launch 1password and the screen appears asking if I am a new user or have used 1password before. I select new user, as I have never used 1 password before. I fill in the master password, confirm it, and enter hint information. I then click on "continue" and nothing happens. I am running the latest version of Lion (my software is up to date). Please help!

pjhubbard

I'm having the same issue as Newbie-I have a data file and when I select it, the dialog disappears, the program remains active but it doesn't continue to launch. This is my work machine-my home machine works just fine with the new version.

roustem

Thank you for the crash log. It seems that there is a problem creating a sandbox folder for 1Password.



Please check if these folders exists and try to rename (or delete) them and then restart 1Password:



1. ~/Library/Containers/com.agilebits.onepassword-osx

2. ~/Library/Containers/com.agilebits.onepassword-osx-helper

tangdalun

I have neither of those folders on my system. I have never used 1 password before, but still I can't get past the screen to enter the master password. I'm running Lion 10.7.1

tangdalun

I'm sorry, I have ~/Library/Containers/com.agilebits.onepassword-osx on my machine. I deleted it and restarted 1password with the same results. Can't get past master password screen.

SteveFisher

The suggestions in this post have helped me sort the issue I was having.



Firstly I checked for the 'com.agilebits.onepassword-osx' and 'com.agilebits.onepassword-osx-helper' folders and noticed I was missing 'com.agilebits.onepassword-osx-helper'. I tried creating this with the same results. I then tried deleting 'com.agilebits.onepassword-osx' to see if it would recreate both with no luck.



This lead me to look inside the 'com.agilebits.onepassword-osx' folder and I noticed that inside the 'Data' folder there were symbolic links to folders. I have moved my 'Downloads' folder to a different drive and created a symbolic link to it in it's place. I tried deleting the symbolic link and putting a folder back in it's original place and now 1Password starts with no problems.



I have yet to try replacing the link found in the 'data' folder but this might help out others... Good luck!

SteveFisher

As an extra update I have put back my original symbolic links and 1Password still opens. So seems like this might be realed to the initial creation the [color=#282828][font=helvetica, arial, sans-serif]'com.agilebits.onepassword-osx-helper' folder[/font][/color]

fsaccomandi

I too had my downloads folder symlinked to a folder on a different drive and when I deleted the symlink the program successfully launched. I put back the symlink and it still works. Clearly there is some sort of bug with how the sandbox gets created.

Ben

[quote name='fsaccomandi' timestamp='1315571643' post='46297']

I too had my downloads folder symlinked to a folder on a different drive and when I deleted the symlink the program successfully launched. I put back the symlink and it still works. Clearly there is some sort of bug with how the sandbox gets created.

[/quote]



Thanks folks! Hopefully this answer helps others as well.

kpanda333

What is "symlink" exactly?

Ben

"Symlink" or "symbolic link" is like an "alias" or a "shortcut." It is where a file appears to exist in one place, but that is only a pointer to the real file elsewhere.