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Can't unlock main app, can unlock from Chrome extension after MAS upgrade...

lanemik
lanemik
in 1Password 3 for Mac
Hey all. I upgraded following the instructions on the sticky post in this room. I updated to 3.8.5, I moved the 1password app to the trash, then I purchased and installed the app from the Mac App Store. I then started 1Password after the MAS install and found that the main app will not unlock with my password. I followed the link to the problems unlocking the app page and made sure the caps lock was off, num lock was off, etc. No luck. I restarted just for the heck of it to see if it would start working with no luck.



Then I logged into the forums here and noticed the new 1password dialog (nice, btw!) and thought I'd give unlocking from there a try and it worked. I have access to all my passwords and other data which is stored on DropBox but only from Chrome (I haven't tried other browsers).



Any advice?
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Comments

  • MikeT
    MikeT Agile Samurai
    Hi Lanemik,



    I'm sorry that we didn't get to you sooner.



    Please read [url=https://onepassword-osx.tenderapp.com/kb/1password-3-for-mac/1password-fails-to-continue-after-the-initial-welcome-screen]this Knowledge Base article[/url] on to fix this. After you do the command, restart 1Password and see if you can get in now.



    I hope that helps, please let me know!
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