Problem installing 1Password from Mac App Store

rallen172

I just bought 1Password from the App Store. I'm running the following:

OS-X 10.7.1

Safari 5.1..>Reset

1Password 3.9.0

1Password Safari Extension 3.8.2



When I installed the extension and entered m y master password (twice) and entered a hint. Hitting "Continue" did nothing except blink the window.



When I restarted Safari and pressed the "1P' button I was asked again for my master password and got the message "1Password agent is not connected."



The help suggestions refers to the 1Password Help menu; however there is no Help items referred to:

Help>Troubleshooting>Reset Folder Permissions;

Help>Troubleshooting>Diagnostics Report.

They aren't there.



I've never had this kind of problem installing any other software from the App Store. I followed all of your instructions. You need to get your act together.

lrb

I just downloaded 1Password 3.9 from the Mac App Store and I am having the same problem. I hope this gets fixed soon.

roustem

This looks like a problem discussed in this thread: [url=http://forum.agilebits.com/index.php?/topic/8045-mac-app-store-installation-issues-solved/]Mac App Store Installation Issues[/url].



Please see if running this command in Terminal will help:



[code]

chmod -RN /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

[/code]

tangdalun

Roustem,



I ran that command but it would not work. I was told "no such file or directory".

roustem

[quote name='tangdalun' timestamp='1315523445' post='45817']

Roustem,



I ran that command but it would not work. I was told "no such file or directory".

[/quote]



I am sorry, I should have given you the command that does not depend on a particular user id. Please try this:



[code]chmod -RN /var/db/launchd.db/com.apple.launchd.peruser.$UID/overrides.plist[/code]

rallen172

I ran that command. Didn't get the error message ; but it didn't fix the problem.

rallen172

I ran the second command. Got this error message: UID: Undefined variable.

tangdalun

[quote name='roustem' timestamp='1315524029' post='45831']



I am sorry, I should have given you the command that does not depend on a particular user id. Please try this:



[code]chmod -RN /var/db/launchd.db/com.apple.launchd.peruser.$UID/overrides.plist[/code]

[/quote]



Thank you! That fixed it for me. Good job!

roustem

[quote name='rallen172' timestamp='1315524340' post='45841']

I ran the second command. Got this error message: UID: Undefined variable.

[/quote]



Let me know what you when you run this:



[code] ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.*/overrides.plist [/code]

rallen172

<p>still got same result on checking 1P in Safari Menu after running that command i Terminal</p>

<p> </p>

<p> </p>

<div>com.apple.metadata:_kTimeMachineNewestSnapshot<span class="Apple-tab-span" style="white-space:pre"> </span> 50 </div>

<div>com.apple.metadata:_kTimeMachineOldestSnapshot<span class="Apple-tab-span" style="white-space:pre"> </span> 50 </div>

<div>Not sure what thats about</div>

<div> </div>

rallen172

I still have the same problem. Tried restart; but still doesn't work.

Here's the Terminal info:



Macintosh-001b6398ea70:~] dickalle% echo $UID

UID: Undefined variable.

[Macintosh-001b6398ea70:~] dickalle% ls -al /var/db/launchd.db

total 0

drwxr-xr-x 20 root wheel 680 Aug 28 14:46 .

drwxr-xr-x 61 root wheel 2074 Sep 9 13:04 ..

drwxr-xr-x@ 3 root wheel 102 Aug 31 2009 com.apple.launchd

drwx------ 3 root wheel 102 Jul 29 17:09 com.apple.launchd.peruser.0

drwx------ 3 daemon wheel 102 Jul 31 18:08 com.apple.launchd.peruser.1

drwx------ 3 _softwareupdate wheel 102 Aug 14 13:04 com.apple.launchd.peruser.200

drwx------+ 3 _cvmsroot wheel 102 Aug 31 2009 com.apple.launchd.peruser.212

drwx------ 2 _netbios wheel 68 Jul 20 13:10 com.apple.launchd.peruser.222

drwx------+ 3 _lp wheel 102 Aug 31 2009 com.apple.launchd.peruser.26

drwx------+ 3 nobody wheel 102 Aug 25 2010 com.apple.launchd.peruser.4294967294

drwx------ 2 root wheel 68 Aug 28 14:46 com.apple.launchd.peruser.4294967295

drwx------@ 3 dickalle wheel 102 Aug 31 2009 com.apple.launchd.peruser.501

drwx------+ 3 sonyvaio wheel 102 Oct 14 2009 com.apple.launchd.peruser.502

drwx------+ 3 melanie wheel 102 Oct 14 2009 com.apple.launchd.peruser.503

drwx------+ 3 troubleshooting wheel 102 Oct 14 2009 com.apple.launchd.peruser.504

drwx------+ 3 amanda wheel 102 Aug 31 2009 com.apple.launchd.peruser.505

drwx------+ 3 melanieallen wheel 102 Aug 31 2009 com.apple.launchd.peruser.507

drwx------ 3 _spotlight wheel 102 Jul 20 13:12 com.apple.launchd.peruser.89

drwx------ 3 _securityagent wheel 102 Jul 20 13:10 com.apple.launchd.peruser.92

drwx------+ 3 _atsserver wheel 102 Aug 31 2009 com.apple.launchd.peruser.97

rallen172

Does anyone at 1Password read this forum. I had a response from my first post which suggested a series of terminal commands that did nothing to fix my problem. You seem to have given up on me. I posted the terminal results of the last commands you suggested to another user; but no response yet. Tried a restart which worked for one user. Not for me. I still can't use this product.



rallen172

deercreekendo

I had 1Password 3.8 installed using Dropbox. After installing 3.9 from the Appstore 1Password crashes immediately and will not start. I have tried all the suggestions I found in the forums. Deleted all preferences, etc and retried the installation same result.



Application Specific Information:

dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

xpchelper reply message validation: sandbox creation failed: 1002

Container object initialization failed: The file couldn’t be opened.



Application Specific Signatures:

sandbox creation failed: 1002

emf

I have the same problem as deercreekendo. I upgraded to 3.9 from 3.8.5 and it crashes on launch.



I've tried pretty much everything: Repairing permissions on my HD, ran the terminal command in roustem's post, restarting.

I even went as far as deleting the 1Password app, preferences, app support folder, agile launch agents. And then after a restart, installed 3.9 from scratch, but it still crashes on launch; although on the first attempt to launch after a fresh install, the 1Password icon bounced for longer before it crashed.



I was using Dropbox as well, but it shouldn't matter since I removed the preferences for the virgin install.



It looks like I have the same crash report that deercreekendo has:

Application Specific Information:

dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

xpchelper reply message validation: sandbox creation failed: 1002

Container object initialization failed: The file couldn’t be opened.



I also had this in my console after all my crashes, both before and after I attempted roustem's terminal fix.

com.apple.launchd.peruser.501: ([0x0-0x98098].com.agilebits.onepassword-osx[1394]) Job appears to have crashed: Illegal instruction: 4

deercreekendo

I found the solution in another post in the forums. [#8]

My Downloads folder is a symlink to another drive. So I performed the follow steps to resolve the problem.



1. Deleted the symlink, and recreated the Downloads folder.

2. Launched 1Password with no issues.

3. deleted Downloads folder.

4. Recreated symlink to the Downloads folder on second drive

5. 1Password still works



I have seen this in other Appstore and Lion applications. There appears to be a bug {or feature} that does not play nice with symlinks.

Hope this helps.

emf

Awesome, this did the trick. Thanks deercreekendo!



I have a hdd+sdd setup where all my home folder contents (including my download folder) live on a 2nd drive.



Once I zapped the symlink, I was back in business.

Ben

Thanks for the assist deercreekendo. If anyone is still having this problem after following the above advice, please let us know.

BmthJ

Unfortunately I just emailed support, although this appears to have done the trick

Ben

Hi BmthJ,



Welcome to the forums. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> Thanks for the update. I replied to your email as well.



Ben

MotMann

And.. where i found the datafile? Every time, if i open 1 password, i must search for that, but i have the wrong Datafile.



Where is that? Ad i use the Terminal code, but its not work.

JohnMosesBrowning

I seem to have a problem that is different than I see being discussed. I run 1Password with my database storage on Dropbox. I can start the application and unlock, but, the application locks itself within 10 seconds or so after the last item is clicked. I can (quickly) go into the various datatypes and see my data, but, if I don't keep clicking, the program locks itself.

MotMann

Haaalllooooo... No support here?



I need the Mailsupport back. In the Forum it is terrible. No answers.

Ben

[quote name='JohnMosesBrowning' timestamp='1316034289' post='49024']

I seem to have a problem that is different than I see being discussed. I run 1Password with my database storage on Dropbox. I can start the application and unlock, but, the application locks itself within 10 seconds or so after the last item is clicked. I can (quickly) go into the various datatypes and see my data, but, if I don't keep clicking, the program locks itself.

[/quote]



Hey John,



In the future if you have an issue that is not being discussed in the current thread, please start a new thread. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



As to your issue, it could either be that you have DisplayPad or AirDIsplay installed, or it could be the issue that is being discussed here: [url="http://forum.agilebits.com/index.php?/topic/8092-1password-app-immediately-locks-after-unlocking/page__view__findpost__p__47775__hl__%2Blocking+%2Bquickly__fromsearch__1"]1Password App Immediately Locks After Unlocking[/url]

Ben

[quote name='MotMann' timestamp='1316028520' post='48993']

And.. where i found the datafile? Every time, if i open 1 password, i must search for that, but i have the wrong Datafile.



Where is that? Ad i use the Terminal code, but its not work.

[/quote]



The data file, by default, is located at ~/Library/Application Support/1Password/1Password.agilekeychain. If you are instead using Dropbox, it would be located at ~/Dropbox/1Password.agilekeychain

MotMann

I don't see that file there. And i don't change the Filestruktur. But i can use it, if i works with my browser.



need help <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

Ben

Please reinstall 1Password 3.8 and launch it (after quitting all web browsers and 1Password 3.9). You can open up 1Password > Preferences > General and there is a spot that says "your data stored in" which will tell you the location of your 1Password data file. If you have not changed anything, it will be in ~/Library/Application Support/1Password. Note that in Lion, the ~/Library folder is hidden by default. You can access it by opening Finder and selecting Go > Go to Folder and then pasting this in and hitting enter/return:



~/Library/Application Support/1Password

MotMann

Did you know, where i found the Datafile?



that was in: User- Library- Containers- com.agil... -Data - Documents - 1Password.agilekeychain





Why that file is there?



And what i must do, that i locate the file in the new version, if i don't see the library?

Ben

Hi MotMann,



If you leave that Finder window open (in ~/Library/Containers/[...]), you can drag and drop the 1Password.agilekeychain file into the find data window when it comes up on 3.9. Delete 3.8 before running 3.9 again though. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> It should be automatically picked up from that location, I'm not sure why it wouldn't be...