Purchased 4 days ago.. now there's a new version? :(

rkaszuba

Hi guys,



Just wondering if there is a special system in place for those of us who bought the software literally less than a week ago and now have to pay to update to the Mac App store?



Thanks!

hmurchison

They will refund you most likely and then you can repurchase on the Mac Ap Store. Rejoice! You're timing is perfect!

Temponauta

You have [b][b]30 day money back[/b] guarantee[/b], read [url="http://agilebits.com/home/money_back_guarantee"]this link[/url].

Ben

Money refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> Please feel free to make your purchase on the Mac App Store, which will also include a free upgrade to version 4.

rkaszuba

[quote name='bwoodruff' timestamp='1315615775' post='46897']

Money refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> Please feel free to make your purchase on the Mac App Store, which will also include a free upgrade to version 4.

[/quote]



Thank you very much!!! LOVING the new version. A+++

paulw

I sent a couple of emails to support@agilebits.com requesting a refund for an upgrade I made from a single 1Password 3.8x license to a family license on August 27 ($48.99). But I haven't yet received a response or a refund. I'm jealous of all these customers in the forums who are receiving such quick refunds!

roustem

[quote name='paulw' timestamp='1315658975' post='47090']

I sent a couple of emails to support@agilebits.com requesting a refund for an upgrade I made from a single 1Password 3.8x license to a family license on August 27 ($48.99). But I haven't yet received a response or a refund. I'm jealous of all these customers in the forums who are receiving such quick refunds!

[/quote]



I apologize about the delay, Paul. The team is still going through over 1,000 email in the inbox. I found your purchase and refunded it.



Thank you for posting in the forum!

paulw

Thanks! I've installed 3.9 from the MAS on three Macs that were running 3.8 with no technical issues at all. I just followed your instructions. Thanks for the great work.

Ben

Cool, thanks Paul! We appreciate your support and feedback.

hmurchison

[quote name='paulw' timestamp='1315676698' post='47268']

Thanks! I've installed 3.9 from the MAS on three Macs that were running 3.8 with no technical issues at all. I just followed your instructions. Thanks for the great work.

[/quote]



Careful Paul....1PW is like an addiction. Most people that use 1PW and get comfy are not going to want to compute without it. I'm sure you already know that though <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />

frikfrak

Hi, I too requested a refund (purchased 3.8 on 8/23/11) via support but haven't heard back. Can you expedite my refund so I can go on and purchase on MAS?



Thanks

roustem

[quote name='frikfrak' timestamp='1315690047' post='47453']

Hi, I too requested a refund (purchased 3.8 on 8/23/11) via support but haven't heard back. Can you expedite my refund so I can go on and purchase on MAS?



Thanks

[/quote]



Done!

frikfrak

Dang that was fast! Thank you! Heading to MAS to get 3.9.

paulw

[quote name='roustem' timestamp='1315666798' post='47131']



I apologize about the delay, Paul. The team is still going through over 1,000 email in the inbox. I found your purchase and refunded it.



Thank you for posting in the forum!

[/quote]

I haven't actually received a refund to my credit card. Should it have happened by now? Thanks.

Ben

Hi Paul,



The refund was completed on our end, and I sent you a PM with a screenshot for confirmation. Our payment processor says it may take a "few" business days for the transaction to post, depending on your credit card / bank.