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Data File Missing

kingmeh
edited September 2011 in Mac
This is the first time I've needed support for 1password. This is the only option? Wow. All my passwords in jeopardy and this is my only option for support? Please surprise my with some quick help.



So, I ran maintenance scripts on my mac os x lion 10.7.1 and now 1password app won't open w/o finding or starting a new data file.



Odd thing is, 1password works in my browsers. So there is a file.



Odder thing is, I can't find the data file on my system.



user/library/application support/ NO 1password folder or file.



If I search my system, the only 1password file that shows is a back up from years ago.



This would be a great time to have some support.



Do I make a new file? Will that obliterate the one that has ALL my passwords?



Help!



Update: Managed to back up data file, but 1password won't open fresh back up:



File attached says "Data Restoration Cancelled" "Error: The operation couldn't be completed. (ZipException error 1.)



[attachment=1320:Screen Shot 2011-09-10 at 3.43.50 PM.png]



Update: Restored old data file. Lost a few passwords but I'm up and running.



It's reassuring to know, that if I run into trouble, I'm only 4 or 5 days away from a forum response.

Comments

  • roustem
    roustem AgileBits Founder
    I am glad you got your data back!



    I apologize for the lack of the email support at the moment. We hope to work through 1000+ messages in our inbox in the next view days and then open the email support back again.