3.9 Not Picking Up New Logins/Generated Passwords

kcastill

I have just installed 3.9 on my home machine.



Picked up the Dropbox keychain fine, even though it was in a Dropbox subfolder (the main dropbox folder itself is in my home directory).



I have noticed however, that some logins/created passwords are missing, specifically ones that I have created over the past couple of days on my work machine, which is running 3.8.5 on Snow Leopard.



Oddyly enough, the missing logins are on my iOS devices, even after running an up to the minute Dropbox Sync. This would lead me to believe that the newly created logins are IN the dropbox keychain that all my devices are syncing to, but for some reason, 3.9 isn't picking them up.



Any ideas on what the problem could be? Why is 3.9 specifically not seeing these new logins/generated passwords?

roustem

Could you please verify that 1Password 3.9 is using the Dropbox location?



You can do this in 1Password > Preferences > General.

kcastill

[quote name='roustem' timestamp='1315697084' post='47505']

Could you please verify that 1Password 3.9 is using the Dropbox location?



You can do this in 1Password > Preferences > General.

[/quote]



It was using the Dropbix location correctly. I waited awhile, restarted and walked away from my computer. When I cam back, the new logins were there. Don't know what happened, or if the restart had anything to do with it or not. All I know is it's working now. Could have just been a dropbox hiccup.

elvaen

Your restart fixed it.



This is the exact same problem I'm having: http://forum.agilebits.com/index.php?/topic/8944-mas-39-not-reloading-keychain-properly/

brenty

Hey, elvaen! Just to clarify, is this an ongoing problem for you, or are you all set now?



There are a lot of 'moving parts' here (Dropbox, 1PasswordHelper, extensions, 1Password app), and sometimes something gets hung up. If you are still having trouble, please send us a Diagnostics Report. You can generate one using our standalone 1Password Troubleshooting tool:



[url="http://cdn.agilebits.com/dist/1P/mac/util/1Password%20Troubleshooting.zip"]http://cdn.agilebits...bleshooting.zip[/url]



Just attach this to an email (support at agilebits dot com), and be sure to include any other details or screenshots you can as it will help us understand the problem better. Please also include a link to this thread for context.



Thanks in advance! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

elvaen

Hi Brenty,



The syncing is working as expected right now; I'm not sure what changed that "fixed" it or if the fix is permanent.



I will post all future updates in the thread I created: http://forum.agilebits.com/index.php?/topic/8944-mas-39-not-reloading-keychain-properly/



I was only posting here to help kcastill find the workarounds I had already discovered.

khad

Thanks for the update! We will continue to keep an eye on that thread.



I'll go ahead and mark this case closed. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_bigsmile.png' class='bbc_emoticon' alt=':-D' />