Crash on 1st launch

medic · September 2011

Hi

I've upgraded via MAS. Managed to get 1password to use the existing chain in dropbox using the workaround posted.

However, if I now launch 1password I am able to unlock using the master password but a few seconds later the spinning beachball appears. The program crashes and I then need to force quit.

I have tried uninstalling and re-installing but still have the same issues

Any help appreciated

Kharl Martin · September 2011

if u have an older version of 1password you should delete that app and use the one directly from the appstore.

medic · September 2011

I have completely removed the 3.8.5 version of 1password.

The MAS version crashes as soon as the master password is entered and the keychain is unlocked Please help...

medic · September 2011

Well, looks like nobody from Agile has replied....

I managed to stop 1Password from crashing by going to preferences and de-selecting show browsers in sidebar.

However, the 1Password helper keeps crashing every few seconds - see log below.

Also, the browser extension shortcuts don't work.

I have followed the installation instructions to the letter but not working for me.

I have downloaded to 3.8.5 for the time being which seems to be working

Process: 1Password Helper [676]

Path: /Applications/1Password.app/Contents/Library/LoginItems/1Password Helper.app/Contents/MacOS/1Password Helper

Identifier: com.agilebits.onepassword-osx-helper

Version: 3.9 (39001)

Code Type: X86-64 (Native)

Parent Process: launchd [140]

Date/Time: 2011-09-17 12:01:46.614 +0100

OS Version: Mac OS X 10.7.1 (11B26)

Report Version: 9

Crashed Thread: 2 Dispatch queue: WebSocket

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001

VM Regions Near 0x1:

-->

__TEXT 000000010061d000-00000001006f2000 [ 852K] r-x/rwx SM=COW /Applications/1Password.app/Contents/Library/LoginItems/1Password Helper.app/Contents/MacOS/1Password Helper

Application Specific Information:

objc[676]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8ec2a67a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8ec29d71 mach_msg + 73

2 com.apple.CoreFoundation 0x00007fff845c329c __CFRunLoopServiceMachPort + 188

3 com.apple.CoreFoundation 0x00007fff845cba04 __CFRunLoopRun + 1204

4 com.apple.CoreFoundation 0x00007fff845cb216 CFRunLoopRunSpecific + 230

5 com.apple.HIToolbox 0x00007fff8e7644ff RunCurrentEventLoopInMode + 277

6 com.apple.HIToolbox 0x00007fff8e76bc21 ReceiveNextEventCommon + 355

7 com.apple.HIToolbox 0x00007fff8e76baae BlockUntilNextEventMatchingListInMode + 62

8 com.apple.AppKit 0x00007fff84a73191 _DPSNextEvent + 659

9 com.apple.AppKit 0x00007fff84a72a95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

10 com.apple.AppKit 0x00007fff84a6f3d6 -[NSApplication run] + 463

11 com.apple.AppKit 0x00007fff84ced52a NSApplicationMain + 867

12 com.agilebits.onepassword-osx-helper 0x000000010061f084 0x10061d000 + 8324

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8ec2c7e6 kevent + 10

1 libdispatch.dylib 0x00007fff8eea860e _dispatch_mgr_invoke + 923

2 libdispatch.dylib 0x00007fff8eea719e _dispatch_mgr_thread + 54

Thread 2 Crashed:: Dispatch queue: WebSocket

0 com.agilebits.onepassword-osx-helper 0x00000001006910c6 0x10061d000 + 475334

1 com.agilebits.onepassword-osx-helper 0x000000010066f28e 0x10061d000 + 336526

2 com.agilebits.onepassword-osx-helper 0x000000010066f17c 0x10061d000 + 336252

3 com.agilebits.onepassword-osx-helper 0x000000010067abc0 0x10061d000 + 383936

4 com.agilebits.onepassword-osx-helper 0x0000000100684ca8 0x10061d000 + 425128

5 libdispatch.dylib 0x00007fff8eea690a _dispatch_call_block_and_release + 18

6 libdispatch.dylib 0x00007fff8eea815a _dispatch_queue_drain + 264

7 libdispatch.dylib 0x00007fff8eea7fb6 _dispatch_queue_invoke + 54

8 libdispatch.dylib 0x00007fff8eea77b0 _dispatch_worker_thread2 + 198

9 libsystem_c.dylib 0x00007fff8bbde3da _pthread_wqthread + 316

10 libsystem_c.dylib 0x00007fff8bbdfb85 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff8ec2c192 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff8bbde594 _pthread_wqthread + 758

2 libsystem_c.dylib 0x00007fff8bbdfb85 start_wqthread + 13

Thread 2 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x00007fff853332b0 rbp: 0x0000000100a22d40 rsp: 0x0000000100a22c70

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00000825004a0a48 r11: 0xfffffffeff762f7f

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001008ab050

rip: 0x00000001006910c6 rfl: 0x0000000000010246 cr2: 0x0000000000000001

Logical CPU: 0

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0x7fff8eed4000 - 0x7fff8efd6ff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <D46F371D-6422-31B7-BCE0-D80713069E0E> /usr/lib/libxml2.2.dylib

0x7fff8f031000 - 0x7fff8f12fff7 com.apple.QuickLookUIFramework (3.0 - 489.1) <A8A82434-D43D-3F12-9321-B2E8EC9B4B8E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI

0x7fff8f140000 - 0x7fff8f220fff com.apple.CoreServices.OSServices (478.25.1 - 478.25.1) <E7FD4DB7-7844-355A-83D0-C1F24BE71019> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x7fff8f27c000 - 0x7fff8f2a2ff7 com.apple.framework.familycontrols (3.0 - 300) <72FEA71A-5865-3875-97E9-3C8C96B7F7FA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

0x7fff8f2a3000 - 0x7fff8f5bcfff com.apple.CoreServices.CarbonCore (960.13 - 960.13) <398ABDD7-BB95-3C05-96D2-B54243FC4745> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x7fff8f5bd000 - 0x7fff8f60dfff com.apple.CoreMediaIO (201.0 - 3148) <66287EB0-61F1-3175-90DC-24BB29473C67> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7fff8f60e000 - 0x7fff8f611fff com.apple.help (1.3.2 - 42) <AB67588E-7227-3993-927F-C9E6DAC507FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x7fff8f612000 - 0x7fff8f612fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib

0x7fff8f61d000 - 0x7fff8f620fff libRadiance.dylib (??? - ???) <DCDA308D-4856-3631-B6D7-7A8B94169BC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x7fff8f621000 - 0x7fff8f621fff com.apple.quartzframework (1.5 - 1.5) <21FCC91F-C7B9-304F-8C9C-04F3924F4AE3> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff8f622000 - 0x7fff8f628fff com.apple.DiskArbitration (2.4 - 2.4) <5185FEA6-92CA-3CAA-8442-BD71DBC64AFD> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff8f812000 - 0x7fff8f824ff7 libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <6245B497-784B-355C-98EF-2DC6B45BF05C> /usr/lib/libsasl2.2.dylib

0x7fff8f825000 - 0x7fff8f826fff com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <0F55CD76-DB24-309B-BD12-62B00C1AAB9F> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel

0x7fff8f827000 - 0x7fff8f8a2ff7 com.apple.print.framework.PrintCore (7.0 - 366) <E663DF78-6729-332D-B763-ABB63A6BBB55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x7fff8f8a3000 - 0x7fff8f8e4fff com.apple.QD (3.12 - ???) <4F3C5629-97C7-3E55-AF3C-ACC524929DA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x7fff8f8e5000 - 0x7fff8f95aff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib

0x7fff8f95b000 - 0x7fff8f9a2ff7 com.apple.CoreMedia (1.0 - 705.35) <6BEC7E0A-BC2E-30DA-8E18-7AF6E8A7821F> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff8f9a3000 - 0x7fff8fa47fef com.apple.ink.framework (1.3.2 - 110) <F69DBD44-FEC8-3C14-8131-CC0245DBBD42> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x7fff8fa48000 - 0x7fff8fa93fff com.apple.SystemConfiguration (1.11 - 1.11) <0B02FEC4-C36E-32CB-8004-2214B6793AE8> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 4

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 2878

thread_create: 1

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=195.5M resident=106.7M(55%) swapped_out_or_unallocated=88.8M(45%)

Writable regions: Total=49.2M written=2092K(4%) resident=19.7M(40%) swapped_out=0K(0%) unallocated=29.5M(60%)

REGION TYPE VIRTUAL

=========== =======

CG shared images 128K

CoreServices 3888K

MALLOC 23.2M

MALLOC guard page 48K

Memory tag=242 12K

Memory tag=251 8K

STACK GUARD 56.0M

Stack 9752K

VM_ALLOCATE 16.1M

__CI_BITMAP 80K

__DATA 20.3M

__IMAGE 1256K

__LINKEDIT 47.2M

__TEXT 148.3M

__UNICODE 544K

mapped file 16.5M

shared memory 312K

=========== =======

TOTAL 343.1M

Ben · September 2011

Hi,

Sorry for the difficulties. It looks like you may have a problem with the file system permissions on your computer. Please launch Applications > Utilities > Disk Utility and repair the permissions on your internal drive.

I hope that helps. Please let me know.

Thanks

Ben

Crash on 1st launch

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