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Crash on 1st launch

Junior Member
edited September 2011 in 1Password 3 for Mac
Hi

I've upgraded via MAS. Managed to get 1password to use the existing chain in dropbox using the workaround posted.



However, if I now launch 1password I am able to unlock using the master password but a few seconds later the spinning beachball appears. The program crashes and I then need to force quit.



I have tried uninstalling and re-installing but still have the same issues



Any help appreciated

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Comments

  • if u have an older version of 1password you should delete that app and use the one directly from the appstore.
  • Junior Member
    I have completely removed the 3.8.5 version of 1password.

    The MAS version crashes as soon as the master password is entered and the keychain is unlocked Please help...
  • Junior Member
    Well, looks like nobody from Agile has replied....



    I managed to stop 1Password from crashing by going to preferences and de-selecting show browsers in sidebar.



    However, the 1Password helper keeps crashing every few seconds - see log below.

    Also, the browser extension shortcuts don't work.

    I have followed the installation instructions to the letter but not working for me.



    I have downloaded to 3.8.5 for the time being which seems to be working







    Process: 1Password Helper [676]

    Path: /Applications/1Password.app/Contents/Library/LoginItems/1Password Helper.app/Contents/MacOS/1Password Helper

    Identifier: com.agilebits.onepassword-osx-helper

    Version: 3.9 (39001)

    Code Type: X86-64 (Native)

    Parent Process: launchd [140]



    Date/Time: 2011-09-17 12:01:46.614 +0100

    OS Version: Mac OS X 10.7.1 (11B26)

    Report Version: 9



    Crashed Thread: 2 Dispatch queue: WebSocket



    Exception Type: EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000001



    VM Regions Near 0x1:

    -->

    __TEXT 000000010061d000-00000001006f2000 [ 852K] r-x/rwx SM=COW /Applications/1Password.app/Contents/Library/LoginItems/1Password Helper.app/Contents/MacOS/1Password Helper



    Application Specific Information:

    objc[676]: garbage collection is OFF



    Thread 0:: Dispatch queue: com.apple.main-thread

    0 libsystem_kernel.dylib 0x00007fff8ec2a67a mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x00007fff8ec29d71 mach_msg + 73

    2 com.apple.CoreFoundation 0x00007fff845c329c __CFRunLoopServiceMachPort + 188

    3 com.apple.CoreFoundation 0x00007fff845cba04 __CFRunLoopRun + 1204

    4 com.apple.CoreFoundation 0x00007fff845cb216 CFRunLoopRunSpecific + 230

    5 com.apple.HIToolbox 0x00007fff8e7644ff RunCurrentEventLoopInMode + 277

    6 com.apple.HIToolbox 0x00007fff8e76bc21 ReceiveNextEventCommon + 355

    7 com.apple.HIToolbox 0x00007fff8e76baae BlockUntilNextEventMatchingListInMode + 62

    8 com.apple.AppKit 0x00007fff84a73191 _DPSNextEvent + 659

    9 com.apple.AppKit 0x00007fff84a72a95 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

    10 com.apple.AppKit 0x00007fff84a6f3d6 -[NSApplication run] + 463

    11 com.apple.AppKit 0x00007fff84ced52a NSApplicationMain + 867

    12 com.agilebits.onepassword-osx-helper 0x000000010061f084 0x10061d000 + 8324



    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0 libsystem_kernel.dylib 0x00007fff8ec2c7e6 kevent + 10

    1 libdispatch.dylib 0x00007fff8eea860e _dispatch_mgr_invoke + 923

    2 libdispatch.dylib 0x00007fff8eea719e _dispatch_mgr_thread + 54



    Thread 2 Crashed:: Dispatch queue: WebSocket

    0 com.agilebits.onepassword-osx-helper 0x00000001006910c6 0x10061d000 + 475334

    1 com.agilebits.onepassword-osx-helper 0x000000010066f28e 0x10061d000 + 336526

    2 com.agilebits.onepassword-osx-helper 0x000000010066f17c 0x10061d000 + 336252

    3 com.agilebits.onepassword-osx-helper 0x000000010067abc0 0x10061d000 + 383936

    4 com.agilebits.onepassword-osx-helper 0x0000000100684ca8 0x10061d000 + 425128

    5 libdispatch.dylib 0x00007fff8eea690a _dispatch_call_block_and_release + 18

    6 libdispatch.dylib 0x00007fff8eea815a _dispatch_queue_drain + 264

    7 libdispatch.dylib 0x00007fff8eea7fb6 _dispatch_queue_invoke + 54

    8 libdispatch.dylib 0x00007fff8eea77b0 _dispatch_worker_thread2 + 198

    9 libsystem_c.dylib 0x00007fff8bbde3da _pthread_wqthread + 316

    10 libsystem_c.dylib 0x00007fff8bbdfb85 start_wqthread + 13



    Thread 3:

    0 libsystem_kernel.dylib 0x00007fff8ec2c192 __workq_kernreturn + 10

    1 libsystem_c.dylib 0x00007fff8bbde594 _pthread_wqthread + 758

    2 libsystem_c.dylib 0x00007fff8bbdfb85 start_wqthread + 13



    Thread 2 crashed with X86 Thread State (64-bit):

    rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000000

    rdi: 0x0000000000000000 rsi: 0x00007fff853332b0 rbp: 0x0000000100a22d40 rsp: 0x0000000100a22c70

    r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00000825004a0a48 r11: 0xfffffffeff762f7f

    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001008ab050

    rip: 0x00000001006910c6 rfl: 0x0000000000010246 cr2: 0x0000000000000001

    Logical CPU: 0



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    0x7fff8eea5000 - 0x7fff8eeb3fff libdispatch.dylib (187.5.0 - compatibility 1.0.0) <698F8EFB-7075-3111-94E3-891156C88172> /usr/lib/system/libdispatch.dylib

    0x7fff8eed4000 - 0x7fff8efd6ff7 libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <D46F371D-6422-31B7-BCE0-D80713069E0E> /usr/lib/libxml2.2.dylib

    0x7fff8f031000 - 0x7fff8f12fff7 com.apple.QuickLookUIFramework (3.0 - 489.1) <A8A82434-D43D-3F12-9321-B2E8EC9B4B8E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI

    0x7fff8f140000 - 0x7fff8f220fff com.apple.CoreServices.OSServices (478.25.1 - 478.25.1) <E7FD4DB7-7844-355A-83D0-C1F24BE71019> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

    0x7fff8f27c000 - 0x7fff8f2a2ff7 com.apple.framework.familycontrols (3.0 - 300) <72FEA71A-5865-3875-97E9-3C8C96B7F7FA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls

    0x7fff8f2a3000 - 0x7fff8f5bcfff com.apple.CoreServices.CarbonCore (960.13 - 960.13) <398ABDD7-BB95-3C05-96D2-B54243FC4745> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

    0x7fff8f5bd000 - 0x7fff8f60dfff com.apple.CoreMediaIO (201.0 - 3148) <66287EB0-61F1-3175-90DC-24BB29473C67> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

    0x7fff8f60e000 - 0x7fff8f611fff com.apple.help (1.3.2 - 42) <AB67588E-7227-3993-927F-C9E6DAC507FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

    0x7fff8f612000 - 0x7fff8f612fff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib

    0x7fff8f61d000 - 0x7fff8f620fff libRadiance.dylib (??? - ???) <DCDA308D-4856-3631-B6D7-7A8B94169BC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

    0x7fff8f621000 - 0x7fff8f621fff com.apple.quartzframework (1.5 - 1.5) <21FCC91F-C7B9-304F-8C9C-04F3924F4AE3> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

    0x7fff8f622000 - 0x7fff8f628fff com.apple.DiskArbitration (2.4 - 2.4) <5185FEA6-92CA-3CAA-8442-BD71DBC64AFD> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

    0x7fff8f812000 - 0x7fff8f824ff7 libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <6245B497-784B-355C-98EF-2DC6B45BF05C> /usr/lib/libsasl2.2.dylib

    0x7fff8f825000 - 0x7fff8f826fff com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <0F55CD76-DB24-309B-BD12-62B00C1AAB9F> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPanel

    0x7fff8f827000 - 0x7fff8f8a2ff7 com.apple.print.framework.PrintCore (7.0 - 366) <E663DF78-6729-332D-B763-ABB63A6BBB55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

    0x7fff8f8a3000 - 0x7fff8f8e4fff com.apple.QD (3.12 - ???) <4F3C5629-97C7-3E55-AF3C-ACC524929DA2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

    0x7fff8f8e5000 - 0x7fff8f95aff7 libc++.1.dylib (19.0.0 - compatibility 1.0.0) <C0EFFF1B-0FEB-3F99-BE54-506B35B555A9> /usr/lib/libc++.1.dylib

    0x7fff8f95b000 - 0x7fff8f9a2ff7 com.apple.CoreMedia (1.0 - 705.35) <6BEC7E0A-BC2E-30DA-8E18-7AF6E8A7821F> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x7fff8f9a3000 - 0x7fff8fa47fef com.apple.ink.framework (1.3.2 - 110) <F69DBD44-FEC8-3C14-8131-CC0245DBBD42> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

    0x7fff8fa48000 - 0x7fff8fa93fff com.apple.SystemConfiguration (1.11 - 1.11) <0B02FEC4-C36E-32CB-8004-2214B6793AE8> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration



    External Modification Summary:

    Calls made by other processes targeting this process:

    task_for_pid: 4

    thread_create: 0

    thread_set_state: 0

    Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

    Calls made by all processes on this machine:

    task_for_pid: 2878

    thread_create: 1

    thread_set_state: 0



    VM Region Summary:

    ReadOnly portion of Libraries: Total=195.5M resident=106.7M(55%) swapped_out_or_unallocated=88.8M(45%)

    Writable regions: Total=49.2M written=2092K(4%) resident=19.7M(40%) swapped_out=0K(0%) unallocated=29.5M(60%)



    REGION TYPE VIRTUAL

    =========== =======

    CG shared images 128K

    CoreServices 3888K

    MALLOC 23.2M

    MALLOC guard page 48K

    Memory tag=242 12K

    Memory tag=251 8K

    STACK GUARD 56.0M

    Stack 9752K

    VM_ALLOCATE 16.1M

    __CI_BITMAP 80K

    __DATA 20.3M

    __IMAGE 1256K

    __LINKEDIT 47.2M

    __TEXT 148.3M

    __UNICODE 544K

    mapped file 16.5M

    shared memory 312K

    =========== =======

    TOTAL 343.1M
  • AWS Team
    Hi,



    Sorry for the difficulties. It looks like you may have a problem with the file system permissions on your computer. Please launch Applications > Utilities > Disk Utility and repair the permissions on your internal drive.



    I hope that helps. Please let me know.

    Thanks

    Ben

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