Problems with 3.9 - Failure to Open, Crashing Firefox

scottelkin

1. When I click on the 1Password in my top bar in Lion, then Click "Open 1Password", it does not open.



2. Firefox becomes VERY slow. Every so often, I get a a "Unresponsive script error" which shows a URL for 1password. When I stop the script, firefox stops loading any page.



Please advise.



These problems did not occur with 3.8.5.



Firefox 6.0.2

OS X 10.7.1



Scott

scottelkin

Ok, so I posted this at 2pm, when it last happened, and now it happened again at 8pm. I am so frustrated. Here is the script error:



[indent=1][font=courier new,courier,monospace]A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.[/font][/indent] [indent=1][font=courier new,courier,monospace]Script: resource://onepassword-at-agilebits-dot-com-api-utils-lib/securable-module.js -> resource://onepassword-at-agilebits-dot-com-api-utils-lib/memory.js:73[/font][/indent]

scottelkin

if I click "continue" on the script error, I see this weird, unusable window plastered in the upper left of my screen. If I click "stop script", then firefox is unusable.



[img]http://scottelkin.com/images/1password-error.jpg[/img]

jxpx777

Hi, Scott. I'm very sorry you're having this trouble. I don't have the answer for you just yet, but I want to let you know we've seen this thread and your email and we're working to figure out the solution. I've asked for some input from the rest of the team so we can figure out the best solution for you. Thanks for your patience.

MikeT

Hi Scott,



Can you open 1Password in Firefox and go to its Setting tab, click on Troubleshooting Report. Please copy and paste the report here:

[img]http://i.agilebits.com/mt/JSE_Troubleshooting_report_link-20110905-175121.png[/img]



Thanks!

roustem

Dave spent past couple of days troubleshooting Firefox extension. It seems that the context menu feature that we recently added leaks a lot of memory. We are preparing information for the Mozilla team about this and for now we will disable the context menus in Firefox in the next update to avoid this issue.

scottelkin

Mike, I rebooted my computer and the plugin disappeared from Firefox (again). Please advise. It shows up under addons, but to make it reappear, I have to uninstall it and then install it again from 1password website (I am sure there are other ways).