REFUND 1P 3.9.0 [Answered]

iprofessor

v3.9.0 from Mac App Store has so many bugs you cannot trust it with even one password.



How do you get a refund?

thightower

iProfessor,



To answer directly the App Store is entirely Apple's. Unfortunately they collect all payments etc as well as billing, you may be able to contact them and get a refund. I stress may, its entirely up to them. Sometimes they will issue a ONE time, refund, return for the lifetime of the account. I know this is true for iTunes but I have yet to find anyone saying that about the MAS.



As to your issue, I run the MAS version each day, I have no issues with it at all. I am a volunteer here and get no benefit from telling you I have no problems, I gets no pay, etc etc from 1P so all of my replies will be genuine.



Are there issues we can help you overcome, as I said I have it installed on 3 Macs currently.

iprofessor

have you read any of the hundreds of bug reports on this site? Including five I have time to post?

thightower

There are many who don't understand how it works etc, and if they come here we will try to help them out as well. As I said I am a volunteer I see no tracking data or bug reports I just help out here for free. I have used 1P for over 4 years now and it has had issues, but they get fixed asap.

I have had my issues with it. But to resolve those issues we need to be able to converse with the end user yourself included. We cannot reply in a direct manner to reports on the App Store. As the store is maintained by Apple and they give us no data on who purchases etc



So again I ask are there issues we can attempt to resolve for you. There are many folks here who would be willing to help.

Diedster

[quote name='thightower' timestamp='1316123458' post='49398']

telling you I have no problems

[/quote]



*not to nagg* but I also do have problems with the app like many others....even your own staff recognizes this in another post(s?) and say something is fixed in the new version. I don't want my money back personally, like the app and idea behind it but I also just paid for and app that buggs so clearly that you've shouldn't had it released with the so easy to track bugs in it, like the folder-issue to be honest.

Paranoid

What do someone need to understand how it works? An app from the MAS shall simply work.

How bad, Agile can now code the worst software ever from now on and must never give a refund because they shift the responsibility to Apple.

thightower

As I have said already I pay for the app just like you do, I don't get anything for free.



As to the folder bug, I cannot comment on it as I would never have seen it since I don't use folder, so in my opinion this could very well be a real issue. But again I would never have seen it.



@ Paranoid



I am referring to new users in the post and not old timers like myself and any one who has used 1P long enough to get a rudimentary understanding of how to use it.



Surely You have to understand what iWork or iPhoto does in order to use it. I was simply referring to folks who buy it, use it for a few minutes, get flustered and immediately say its broken.



I can speak on this as when I first used 1Password, I did the exact same thing. I didn't ask for money back I put it down and went hunting for the answers and picked it up a few days later.



Yes true the MAS app should just work I am not saying that at all.





I cannot comment on the release as I had no idea about it or anything of the nature this was handled internally and I am not in the inner group of privileged folks who know the secrets <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/tongue.png' class='bbc_emoticon' alt=':P' />



I can only assume they tested it internally as I know they do test all apps. But sometimes bugs do slip thru, even when I ran the betas (not possible with the MAS version) I had bugs slip by me I never noticed because of things like above I don't use folders. When they were testing 1P3 I found a bug in the icon previews and its downloading them.



I went so far as to download 7 previous versions / copies that day using each and every one till I could find the bug. They get found but not everyone can catch everything. I am not saying that I think they found all the bugs, but they are a great set of people who really try to do the best they can.



I invite you to stay around the forums and simply watch we try to help everyone we can.

hmurchison

[quote name='Paranoid' timestamp='1316124363' post='49404']

What do someone need to understand how it works? An app from the MAS shall simply work.

How bad, Agile can now code the worst software ever from now on and must never give a refund because they shift the responsibility to Apple.

[/quote]



This doesn't make any sense. It's like buying a product from Target and then wanting Wal-Mart to give you a refund.





I personally haven't found that many bugs with 3.9 but I am primarily using Safari and it seems most of the issues are concentrated around Chrome and FireFox.

Diedster

Maybe the devs needs to make a pinned topic on the knows issues and there progress on it for the MAS version. As being a developer myself I do understand the changes and extra challenges of building an app for the MAS but having good info clears the sky and saves me a lot of time testing if the problem is at my end.



@ hmurchison



I also believe there is something wrong with the extensions for Firefox and Chrome, as I told in another post. The Chrome-extension is in beta so it's logical in a way it disfunction's maybe, the Firefox-one gave me a headache.

Fooligan

[quote name='hmurchison' timestamp='1316125329' post='49408']

I personally haven't found that many bugs with 3.9 but I am primarily using Safari and it seems most of the issues are concentrated around Chrome and FireFox.

[/quote]



I primarily use Safari too, but Chrome is a close second and I don't have any issues with either. 3.9 works for me just as well as 3.8.5.

thightower

Ok I do have to say, I use Safari only and Chrome only in dire need when Safari will not render a site correctly. So again I personally cannot comment on the FF issues I have never really like it very much. Just my opinion.



So what I (personally) have gathered is it seems to be a FF problem ( just looking at the posters here) Now I know I don't need to mess with FF. Sorry Agile I will stay away I know I help beta test but I don't want those headaches.



Now once I get a Lion VM setup this weekend i can give it a go. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/tongue.png' class='bbc_emoticon' alt=':P' />

hmurchison

[quote name='Fooligan' timestamp='1316125556' post='49412']



I primarily use Safari too, but Chrome is a close second and I don't have any issues with either. 3.9 works for me just as well as 3.8.5.

[/quote]



That's good to hear. I've got to install Chrome on this new Mac of mine just so I keep up on things. I was in Ft Collins a few years ago...great town and people.

thightower

OFF TOPIC:



Hey I lived in Denver and also Grand Junction (Parachute precisely)

Fooligan

CONTINUED OFF TOPIC:



Yes, I love living in FoCo. Hopefully I will be able to stay here long enough to retire.

Ben

Hi folks,



As Tommy mentioned (thanks for the assist Tommy), Apple is the sole distributor of 1Password 3.9 and greater and as such they are the sole arbiter when it comes to refunds.





Applications (including 1Password) that are sold through the Mac App Store are actually sold directly by Apple, not by us. Apple's official policy (which can be found here: http://support.apple.com/kb/HT4461) is:



If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app's page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.



Mac App Store Customer Support can be found here:

http://www.apple.com/support/mac/app-store/



If you are having a technical issue with 1Password we would be happy to help.



We acknowledge that there are a few minor bugs with this release, and ask for your patience while we work these out. I'm not aware of any bugs that I would call "show stoppers" nor are any security issues (which I would consider "show stoppers"). This is our first release in the MAS, and anyone who writes software understands that it is impossible to write "bug free" software (at least, software of any level of complexity).

chmoss

Ben,

[quote] We acknowledge that there are a few minor bugs with this release, and ask for your patience while we work these out. I'm not aware of any bugs that I would call "show stoppers" nor are any security issues (which I would consider "show stoppers"). This is our first release in the MAS, and anyone who writes software understands that it is impossible to write "bug free" software (at least, software of any level of complexity).

[/quote]

It is [b]NOT[/b] a minor bug when the install process does not work. It is a show stopper. I was writing software in 1963 and worked in the systems business for 40 years. It does not seem to me that your install process should be of any level complexity beyond "any level of complexity". It is about as simple a process as could be - it just does not work.



I will show patience when Agile shows they understand they have a problem!

Ben

[quote name='chmoss' timestamp='1316151096' post='49499']

Ben,



It is [b]NOT[/b] a minor bug when the install process does not work. It is a show stopper. I was writing software in 1963 and worked in the systems business for 40 years. It does not seem to me that your install process should be of any level complexity beyond "any level of complexity". It is about as simple a process as could be - it just does not work.



I will show patience when Agile shows they understand they have a problem!

[/quote]



Hi chmoss,



As explained in our [url="https://onepassword-osx.tenderapp.com/kb/1password-3-for-mac/1password-fails-to-continue-after-the-initial-welcome-screen"]knowledge base[/url], the issue that you are describing is actually Apple's bug, not ours, and is only experienced by a relatively small portion of the 1Password-using population (which is why it was not found in testing -- none of our testers experienced the issue). The file that is causing the problem is not one that is even installed by 1Password, it is installed by Apple. We have reported the issue to Apple for a fix and have provided a fix ourselves in the mean time. I'm not sure what else you'd have us do?



Ben

iprofessor

Look, the faults with 1P are not just Firefox/Chrome - I use Safari and have many problems.



Some logins just don't fill in.



You import from CSV and the folder is not set.



You delete a folder and it comes back.



You delete a login and it comes back



Sometimes the 1P Safari extension says the master password is wrong and you have to quit Safari.



Sometimes the Save New Login bar does not appear.



the list goes on and on - and the bugs never get fixed - and the company who has your money say they never sold it to you....

om3ga777

You can get a refund by writing to the Mac App Store support.