Incorrect Password? - using trial version

theresa111

Trying to decide about this program using the trial desktop version (Version 3.8.5 (build 31141)) on my iMac. However, I keep getting asked for my master password, and it keeps getting rejected... any ideas???



I really want to buy this, but... not if this happens. It's useless to me.

khad

For your privacy and security, your master password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the master password. If there were, that would be a security hole that criminals could exploit to steal your information.



If you think you know what the password is, but it is not being accepted, please see the tips in this guide:



http://help.agilebits.com/1Password3/forgot_password.html



Please try each tip, for we have found them to be the most common causes of this problem. If you cannot remember the password, you will need to restore from a backup or start over. Both of these steps are documented in the guide.



If you've really never stored anything in your 1Password data file then starting over is really easy -- but you'll want to make sure and provide a good "password hint" so you don't forget the master password again.



If we can be further assistance, please let us know.



We are always here to help!

theresa111

I DO know my password, it initially opens the program just fine.... but when I go to websites (Firefox, Safari) , it asks for my password AGAIN, but it won't accept it... so I can't save any passwords...



My not knowing the password isn't the problem! 1password asks for my password twice and accepts it the 1st time, rejects it the 2nd time.



Any other suggestions? I so wish I could buy this...

Ben

Thanks for the additional details. That is completely different from what you originally said. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



It sounds like you are running up against this: [url="http://help.agilebits.com/1Password3/troubleshooting_safari_5.1.html#extension_data_does_not_match_the_main_application"]Extension Data Does Not Match the Main Application[/url]



Please give that a try and let us know how it goes.