Confusion Reigns

Ken Brucker

There's quite a bit of confusion around 1P support right now. Between the shift to using the Mac App Store introducing v3.9 that appears to be the same as v3.8 but with a variety of caveats and restrictions, to the major "upgrade" in the browser plugins that have [b]TAKEN AWAY FEATURES[/b], I'm not confident that Agile has the customer in mind. The depth of issues exposed recently has shown you to be anything but Agile!



There was a time I was an ardent 1P evangelist and have converted several to it. Now... I find myself frustrated, avoiding SW upgrades that are going to create issues for me because it was rushed to market. And I've grown very suspicious. I used to load the 1P beta train on a regular basis. I've been converted to a trailing edge adopter when it comes to 1P.



I can understand the issues with the HTTP Auth access in the context of the new browser APIs, but some of the other gaps? Update or replace a previous login doesn't work??? Really? And no timeframe available? Then in FF, manual save issues plus auto-save issues. I'm basing my knowledge of the situation on the [url="http://forum.agilebits.com/index.php?/topic/7380-faqs-and-known-issues-with-our-new-browser-extensions/"]FAQ[/url] contents last updated 7-Sep.



Until basic support like auto-save and manual save are working correctly, how are these updates an improvement? I don't want to loose a new password because the SW failed to record it when it's done so reliably for years in the past.



This is a classic case of a company imploding on itself, confusing the customer and losing business. I no longer have the high opinion I once did of Agile and I'm not sure what it will take for you to regain my trust or more of my $. I am looking at my options, especially since there appears to be a coming need to purchase v4. The market is ripe for a new leader in this application space. If all 1P can reliably provide is an encrypted store-house, there are some very good open-source options out there. It's time to consider them.

charlie98

Assume you are new to a MAC and want some password software. A quick google search says 1password is the best there is and there are links to AgileBits. Once there you pick MAC and being extra keen you then pick Buy Now.



Oh look, you're now at the Agile Store, you like getting deals and the best is a Windows/Mac bundle and you note there's a 30 day money back guarantee, what's the risk? On second thought you note there's a wizard that helps you pick so you use the wizard and eventually do the check out and you have your 1password license.



Being curious about user experiences you go to the forums where you discover that there's beta versions of 1PW, stable versions, a MAS version and then there are browser extensions, beta and stable, for 3 main MAC browsers, FireFox, Google Chrome and Safari. You also know that there are stable and other versions of Google Chrome and FireFox and you're starting to wonder what extensions you actually require.



As you read a bit further in the forums you start noting, with a sinking feeling, that there isn't really a single place that details what works with what. Around about then you also discover that there is a 3.9 with a possible 4.0 version coming in the future.



3.9? Where did that come from? Only available in the MAS and it's at a deep discount compared to the Agile Store? I wonder why the Agile Store didn't point out that 3.9 was an alternative and that the only place it is being sold is in the MAS? having read on the forums by now that Agile has written conflicting statements about where 4.0 would be sold you look on the info page and there's no mention of 4.0 on that page in the store. You go WTF, various posters have said it's there, even Roustem has said it's there, but you can't find it. You think, maybe they've changed their minds yet again, after all it was we don't know, then it was only in the MAS, but where does it actually say that?



It's about this point where you think there must be something less confusing so it's back to your original google search to see what other alternatives exist. You're also thinking your glad you went with the Agile Store because they have a 30-day money back guarantee whereas you've heard that refunds from MAS are APITA.



I do not concur with this being confusing, this is a disaster. I have to wonder if a company of techies was smart enough to hire some business people to actually run the business. based on this fiasco it's not obvious.

Ken Brucker

Unless they did hire a bunch of business people to run things and that's why we're in this predicament. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

Catcher

I would set up your own company - you could be a great para-legal. You may want to refresh yourself on the meaning of 'disaster' but other than that I think you have posited a fine and reasoned argument. Oops. sorry to be pedantic but I think you meant were rather than was?. I don't think Agile can be blamed for your not researching a product fully before purchasing. I would have thought that you would have realised that most forums are a platform for people to have a moan rather than praise.



You may also want to look up 'irony' because if I were your teacher or lecturer...well we don't need to go there.

Ken Brucker

[quote name='Catcher' timestamp='1316452181' post='50389']

I would set up your own company - you could be a great para-legal. You may want to refresh yourself on the meaning of 'disaster' but other than that I think you have posited a fine and reasoned argument. Oops. sorry to be pedantic but I think you meant were rather than was?. I don't think Agile can be blamed for your not researching a product fully before purchasing. I would have thought that you would have realised that most forums are a platform for people to have a moan rather than praise.



You may also want to look up 'irony' because if I were your teacher or lecturer...well we don't need to go there.

[/quote]



The sad truth is that researching 1P for purchase 3-4 months ago is very different from researching it in this moment. Agile has stated that they have started from ground up on the new plugin architecture. It's come at great cost and needed more time to gain feature parity with earlier releases. I understand and appreciate the reasons for the effort. It's the execution of the strategy that has been fraught with issue.



What would be nice to see is a statement of priority from Agile. What are the top issues being worked? Stating something is lacking a timeframe can be easily interpreted to mean that it's not actively being addressed and has no plans to be addressed. The best way Agile can start to regain my trust starting today is through an increase in openness on the issues being addressed and the respective priorities of those issues. Maybe it's out there already, but not in what I've seen. The Issues FAQ is vague on priority and plan to resolve.

mixture

There's been so, [b][u]so much[/u][/b] disappointed and angry messages here on Forums asking for clarifications and explanations and future and extended sales and better email communication etc etc that you could call this a [size=6]DISASTER[/size].



ESPECIALLY when after all this the company cannot still get their act together.



OH MY GOODNESS.



To be honest, it's no use writing here anything, reporting bugs might be useful but voicing your opinion otherwise don't mean jack here.

hmurchison

Mixture



I've seen far more concerned users regarding browser extension functionality. The communication bit is indeed important but

technical issues are probably #1.



The pricing issue is coming from a select few that simply want to complain endlessly.

charlie98

[quote name='Catcher' timestamp='1316452181' post='50389']

I would set up your own company - you could be a great para-legal. You may want to refresh yourself on the meaning of 'disaster' but other than that I think you have posited a fine and reasoned argument. Oops. sorry to be pedantic but I think you meant were rather than was?. I don't think Agile can be blamed for your not researching a product fully before purchasing. I would have thought that you would have realised that most forums are a platform for people to have a moan rather than praise.



You may also want to look up 'irony' because if I were your teacher or lecturer...well we don't need to go there.

[/quote]

Hilarious. Your first sentence is an attempted personal insult. Starting there means you've already lost the substantive argument.



I will acknowledge your knowledge of the English language, after all your usage of pedantic, disaster, irony certainly appear to be present only to display your superiority. I thought about using something similar to cluster**** but then this isn't the military. Why do I think that the less elitist amongst us know what I meant.



I also acknowledge how you think forums work. I started a thread about how easily I upgraded to 3.9 and a moderator had to remove a series of posts and lock the thread because of all the whining. And here I thought the purpose of a technical forum was the exchange of ideas - so much for that thought.



As for researching the product, 3.9 magically showed up in the MAS and 4.0 features appear to be a mystery. Here's another word for you - arrogant

Ben

Folks,



I'm very disappointed to have opened this thread and see personal attacks against other members. This is absolutely not allowed here. Period.



As for my response?



[url="http://forum.agilebits.com/index.php?/topic/8882-what-is-it-with-the-excuses-answered/page__view__findpost__p__49921"]You can read[/url][url="http://forum.agilebits.com/index.php?/topic/8882-what-is-it-with-the-excuses-answered/page__view__findpost__p__49921"] what I had to say in a similar thread here.[/url]



If there is a technical problem with which we can assist, please feel free to start a new thread. And keep the personal attacks out of it. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/emoticon-0133-wait.gif' class='bbc_emoticon' alt='(wait)' />



Ben