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Difficult Forum Access

MarshallB
MarshallB Junior Member
edited September 2011 in Mac
So if you access the forum via the main site for 1Password you get to a screen with email address and password blanks. Couldn't log in there. Could not recover lost password, said email address unknown. OK, create new account. Whoops, that email address already in use. What?



Not sure what I did then, but have an email that takes me to a different login window, where the username is not an email address.



Seems like this company does not want you calling them on the phone, and wants to make it hard to access support through a forum (can't post unless logged in)? Not very friendly.
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Comments

  • Ben
    Ben AWS Team
    Hi Marshall,



    It sounds like you probably created a forum account at some point (possibly way back) and forgot about it.



    We don't actually write the forum software. It's stock [url="http://www.invisionpower.com/products/board/"]Community Forum Software by IP.Board[/url].
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  • ethan KR
    ethan KR Junior Member ✭
    edited October 2011
    You removed the link to access the forum from the main site. usually you can access it through the support page. i wonder why? lots of complaint i guess?
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  • Nik
    Nik ✭
    Ethan, folks go to the support page looking for answers, so they're directed to the support site. These forums are great for discussion but not so great for folks just looking to find answer to questions or get tech support. In contrast, the support site is dedicated to that.
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