lost 1password logins, etc

tcaggie24

I recently purchased 1password and set it up using dropbox and my Dinc. It was working great until today. All of a sudden, only the last four logins are showing up when I use the Android app and when I check the file in dropbox. I haven't done anything to cause this that I know of. Is there something I need to do to get that all back? When I get home I am going to see if all the information is still on my laptop....I hope it is.

GeneY

Hello tcaggie24,



I am sorry to hear about your issue.



If you don't see on your phone an item you've created on your computer, please open

contents.js file located in <%YOUR_DROPBOX_LOCATION%>/1Password.agilekeychain/data/default folder on your computer

and examine how many items are listed in it.



If there is a discrepancy in number of items you see on your Android phone and on your computer, your keychain (1Password Data File ) may be corrupted and you need to rebuild it using "Rebuild Data File" option on your Mac/PC. (rebuilding makes all items written to context.js file).



Another option will be simply renaming contents.js file located in <%YOUR_DROPBOX_LOCATION%>/1Password.agilekeychain/data/default folder on our PC and then repair your keychain. This should re-create a contents.js file with correct list of items.

Once contents.js file is in sync with actual number of files in your keychain, they all will be visible on the phone.



Please let me know if you find the information helpful.

Thank you and best regards,

Gene

Android developer <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

tcaggie24

I found on here about the contents.js file. For some reason it only did show the last four entries. I deleted it. After that it renewed and all is well with the world again. Thanks.

GeneY

Hello tcaggie24,



I am glad to know that my recommendation helped you to address the synchronization issue.

Please stay tuned for the future updates and share with us your suggestions and recommendations on how to make 1Password for Android and other

Agile products better. Your feedback is very important for us !



Best regards,

Gene <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

tcaggie24

Once again, all but 10 of my logins have diappeared on my phone (droid). When I get home I will follow the procedures outlined to restore them. It worked before so hopefully it will work again. My real concern is why is this happening? It is hard to have any confidence in the program when this continues to happen. Fortunately I have Keeper to fall back on.



Why is it that the "content.js" file keeps losing most of the logins? 1Password works well on my laptop running windows 7. Is the problem on the laptop, dropbox, or the droid phone?

tcaggie24

I want to mention that all identities, accounts, software, notes, wallet, etc are missing also. Only 10 logins remain.

GeneY

Hello tcaggie24,



When you sync 1Password Reader with Dropbox, the application is looking for the contents.js file where all of your secure entries are listed.

Whatever you see on your phone is what is listed in the context.js file.



1Password on your computer is fully responsible for maintaining correct listing of your secure entries in contents.js file.

The sole purpose of this file is to give 1Password Reader a correct listing of your items, no matter if they are login/accounts/etc.

However, sometimes it doesn't happen and the file goes out of sync with the actual number of entries.

Simple renaming the file causes it to be regenerated immediately with the valid list of entries.



I thoroughly tested synchronization with both 1Password for Windows and 1Password for Mac and so far was not able to reproduce the error.

However, some customers do report the issue from time to time.



Please let me know which version of 1Password do you use on your computer ? This will definitely help us to identify the issue.

In addition, please try to identify the situation when the issue happens. How many devices do you sync ? Do you sinc iOS device with your computer first and then sync your Android phone ?

There is definitely a certain special layout when the issue occurs, unfortunately I am not able to detect it during my thorough testing;



Thank you in advance

Best regards,

Gene

tcaggie24

I currently have version 1.0.8.222



I only have my laptop with Win 7 and my Droid phone connected.



I only sync from my laptop to Dropbox then to phone... Can't add or change on the phone yet.



This is not a common problem. It has only happened three times. I have no idea what causes it. I suspect it might be when 1Password is updated. Just a theory now, however, I will watch after the next update.

GeneY

Thank you,please let me know if you have any guesses on what may cause the issue.

It looks like 1Password for Windows fails to update contents.js file in some situations. We will need to retest thoroughly the whole synchronization thing one more time.

By the way, the stand alone version of 1Password for Android which I am developing right now won't need contents.js file. Therefore, the problem won't be relevant in a future.



Regards,

Gene

tcaggie24

The stand alone version will be a very nice upgrade. Will that version allow for adding, editing, etc of 1Password entries? The fact that the contents.js file will no long be needed is a huge plus.

GeneY

Hello tcaggie24,

The stand alone version of 1Password for Android will allow creating/editing entries on the phone and two ways sync with Dropbox.

The application behavior will be similar to its iOS sibling. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />

tcaggie24

My phone once again is not showing all my passwords, etc. For whatever reason, the contents.js file goes out of sync. It is an easy fix as far as getting the contents.js file restored, it just makes depending on 1password to have the data available when needed iffy at best.



There has to be something I am doing that causes this to happen. Until I can figure out what it is, the program on my phone is not very useful.

GeneY

Hello tcaggie24,



I am sorry to hear about your issues with data list going out of sync. The good news is that the issue is easy to fix. I was trying to reproduce the issue using 1Password for Mac/PC, however I wasn't able to see it.

Please make sure you have the very latest releases of 1Password on your computer and all devices. Majority of users doesn't experience the issue, however, once in a while I hear about missing items after synchronization.



Another good news is that 1Password Stand Alone version which is nearing completion won't be dependent on contents.js file altogether and the issue won't be relevant in a future.



Please stay tuned for the updates and share with us your suggestions and recommendations on how to make 1Password for Android and other Agile applications better.



I sincerely sorry for the inconvenience.



Best regards,

Gene