1password not syncing all info from PC to iPhone via Dropbox

Ehrich Weiss

I've been using 1Password on my PC and iPhone (mostly) successfully for a year or so. But...



When I sync my iPhone, using Dropbox, everything appears to sync correctly and the 'Sync conpleted' time and date is current. But, when I go to my 1password folders on my iPhone, there are items missing, items that are on 1Password for PC. For example, one credit card I have on my PC version does not show up on my iPhone, even after what appears to be a successful sync.



It makes me think my iPhone isn't pulling the latest data file from Dropbox or something.



Help?



And thanks!

khad

Hey Ehrich,



I'm sorry that you are having this problem. Are the items that are not syncing limited to a certain type (Credit Card, Login, etc.)? If you view your 1Password information via the Dropbox website, do you see the item(s) there? Visit [url="http://dropbox.com"]Dropbox.com[/url] and then click on the 1Password.agielkeychain folder. Inside that will be a file called 1Password.html. Click on that and enter your master password to view the data. This will let us know if the data is syncing properly to Dropbox from your PC. From there we can get a better idea of why it might not be showing up on your iPhone.



One other thing: does the item show up in the main Wallet section of your iPhone even though you do not see it in the folder? Or does it not even show up in the Wallet section?

jukkaforss

I have currently same problem, data is not syncing from dropdox to iOS devices.

iOS version is 5.0



I checked from dropbox.com and correct data is in there!!

Ehrich Weiss

Thanks for getting back to me and...a-ha! I opened the html file on Dropbox and it does not have the same info as what's on my PC. So, I'm guessing my PC is not backing up the 1password file to Dropbox correctly. Can you help?



Thanks!

khad

jukkaforss, if your data is shown via 1PasswordAnywhere (the 1Password interface you access via the Dropbox website) you should be up and running by just resetting Dropbox syncing on your iOS device(s):



[b]1Password > Settings > Sync > Dropbox > Account > Reset[/b]



Ehrich, thanks for letting me know. Please verify that Dropbox is installed and running on your computer and not blocked by a firewall or proxy server.



Check to make sure that the 1Password.html file (located in [b]your Dropbox folder > 1Password.agilekeychain[/b]) [i]on your computer [/i]contains the correct data[i]. [/i]You can also check to confirm the location of your data file in 1Password's preferences. Be sure that it is located in your Dropbox folder. It is possible that your "active" data is located elsewhere and what you are seeing in Dropbox is a stale [i]copy.[/i]



I will do my best to help, but if the problem is with Dropbox not syncing the files from your local machine to their servers, you may need to [url="https://www.dropbox.com/help"]contact Dropbox support[/url].

Ehrich Weiss

Thanks, Khad - so somehow Dropbox wasn't running in the background. I turned it on and - voila - 135 items synced to my iPhone and now everything is working fine! Thanks for your help!

khad

Huzzah! Thanks for letting me know that everything is working well. That is always news I like to read. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Best regards,