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From the 1Password FAQ regarding refund of the 3.9 version of 1Password purchased from the Mac App S
Macsterguy
Junior Member ✭
[b]From the 1Password FAQ regarding refund of the 3.9 version of 1Password purchased from the Mac App Store:[/b]
[i]I'd like to get a refund for 1Password at Mac App Store...[/i]
[i]Applications (including 1Password) that are sold through the Mac App Store are actually sold directly by Apple, not by us. We are therefore unable to issue refunds directly; you need to contact Apple for a refund.[/i]
[i]While we'd love to be able to handle refunds ourselves, the situation is similar to buying a Sony TV at Walmart. When you buy the TV, you're purchasing directly from Walmart, not Sony, and if need to return it, you have to take it back to Walmart.[/i]
[i]If you are having a technical issue with 1Password, please let us know and we would be happy to help.[/i]
[b]My feelings on your return policy:[/b]
[b]If the Sony TV doesn't work, Wallmart will take it back... They will take it back even if it does work...[/b]
[b]1Password 3.9 form the Mac App Store / dropbox sync / does not work....[/b]
[b]I don't really care who's fault it is or what the refund policies are. Someone needs to step up and take responsibility for this.[/b]
[b]I have been in business for 32 years - I have learned to be the first to raise my hand if my name is on it...[/b]
[b]So... how do I make it work? Do I need to delete the 3.9 version and purchase again from your web store?[/b]
[b]You get paid twice - how fair is that?[/b]
[i]I'd like to get a refund for 1Password at Mac App Store...[/i]
[i]Applications (including 1Password) that are sold through the Mac App Store are actually sold directly by Apple, not by us. We are therefore unable to issue refunds directly; you need to contact Apple for a refund.[/i]
[i]While we'd love to be able to handle refunds ourselves, the situation is similar to buying a Sony TV at Walmart. When you buy the TV, you're purchasing directly from Walmart, not Sony, and if need to return it, you have to take it back to Walmart.[/i]
[i]If you are having a technical issue with 1Password, please let us know and we would be happy to help.[/i]
[b]My feelings on your return policy:[/b]
[b]If the Sony TV doesn't work, Wallmart will take it back... They will take it back even if it does work...[/b]
[b]1Password 3.9 form the Mac App Store / dropbox sync / does not work....[/b]
[b]I don't really care who's fault it is or what the refund policies are. Someone needs to step up and take responsibility for this.[/b]
[b]I have been in business for 32 years - I have learned to be the first to raise my hand if my name is on it...[/b]
[b]So... how do I make it work? Do I need to delete the 3.9 version and purchase again from your web store?[/b]
[b]You get paid twice - how fair is that?[/b]
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Macsterguy: I've just experienced an entire Dropbox not working, Firefox/Chrome plugins borked issue myself with the MAS version and it all turned out to be the sandboxing feature from MacOS they are using now.
My dropbox sync failed to work because my dropbox was not in the default location (~/Dropbox). If that is the case for you as well, moving it there again using the dropbox client will restore 1Password's ability to sync using dropbox.Flag 0 -
@Macsterguy: You have to start iTunes, go to the Store, log in with the Apple ID you used to purchase 1Password, click your ID in the top right corner, enter your password again, go to your purchases, find the 1Password purchase, click the big button "report problem" and then "report problem" in the same line as the app's name is in. You should then be able to fill Apple in on the problems you are experiencing with 1Password. After that you will have to wait for some days for an email from Apple telling you they will or will not refund your purchase.
This is the general way to receive a refund in the App Store, no matter if you bought an app for iOS or Mac OS.Flag 0 -
Each time I add a mac to dropbox sync a new password.agilekeychain is added to the ROOT of my dropbox. I have tried turning off dropbox sync on both macs then turning it back on and 2 are still created.
I have not tried to add the third mac yet....
What would be the proper sequence beginning with my home mac where i have been storing passwords in 1password?Flag 0 -
So now 1Password seems to be working regarding dropbox sync between 2 of my Macs. I have yet to add the third...
Question - is there supposed to be MORE THEN ONE keychain file in the root of my dropbox?
I have two which doesn't seem right...Flag 0 -
[quote name='om3ga777' timestamp='1319040974' post='53075']
I suggest you start a new thread dedicated to this exact problem. This way it's easier for the support staff to help you!
[/quote]
Not required Junior member...
My problems are now somewhat solved. 3-Macs are syncing 1Password via dropbox.
Everything should be solved at the next point release of the MacApp Store version of 1Password.Flag 0 -
I'm glad to know that things are working well for you. If you need any assistance at any point in the future, please do not hesitate to contact us via [url="http://support.agilebits.com"]our support site[/url]. We are always available to help, and I know it can be frustrating when things aren't working properly. The sooner you can get in touch, the sooner we can get everything squared away if it needs a little extra attention. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />Flag 0
