Safari extension stays on "initializing..."

sabrewulf

1Password app 3.9.0 (build 39001) MAS version

1Password Safari Extension 3.8.6

Safari 5.1.1 (7534.51.22)

OS X Lion 10.7.2



[b]Issue:[/b] Using the extension icon in Safari toolbar, typing in the master password does not unlock the app. It stays on "Initializing..." and does nothing. The only way to get the extension working is by launching the 1Password app and unlocking the app.

khad

Please be sure that you have enabled the helper to run in the background.

[img]https://img.skitch.com/20111022-8w5g45mc3ef229fm9s4j1hd6ab.png[/img]

If you are still having trouble, please try [url="http://help.agilebits.com/1Password3/uninstalling_extensions.html#uninstalling_1passwords_safari_extension"]removing[/url] and then [url="http://help.agilebits.com/1Password3/extension_install_update.html#how_to_install_the_safari_extension"]reinstalling[/url] the Safari extension. Please let me know how it goes!

sabrewulf

[quote name='khad' timestamp='1319274674' post='53259']

Please be sure that you have enabled the helper to run in the background.

[img]https://img.skitch.com/20111022-8w5g45mc3ef229fm9s4j1hd6ab.png[/img]

If you are still having trouble, please try [url="http://help.agilebits.com/1Password3/uninstalling_extensions.html#uninstalling_1passwords_safari_extension"]removing[/url] and then [url="http://help.agilebits.com/1Password3/extension_install_update.html#how_to_install_the_safari_extension"]reinstalling[/url] the Safari extension. Please let me know how it goes!

[/quote]



Yes that option is checked and I have also reinstalled the extension. It still stays stuck on initializing. The only way to get the extension to work is by unlocking the app or by using the menubar helper.

khad

Have you updated yet to 1Password 3.9.1?



http://support.agilebits.com/kb/1password-39-for-mac-from-mac-app-store/how-to-update-1password-39-for-mac-from-mac-app-store