IE9 Crashing

Richars2

New customer. Just downloaded 1Password and now IE9 won't function at all. The only wait to get it to work is to disable 1Password. When I try to leave it enabled IE locks up during use. This occurs even if I am not utilizing 1Password at the time. Very frustrating.



Operating with Windows 7 latest version. 1Password version 1.0.8.222. Plenty of RAM and hard drive space. Computer is relatively new and had no issues with IE9 before.



Suggestions? I have no clue where to even start. Not an IT guy, just functional. All I know is I bought it and it doesn't work.

DBrown

That's very unusual, Richars2. Many many people are using 1Password with IE 9 without issue.



Are you using any other add-ons and extensions with IE?



If so, please try disabling all but 1Password to see if you still have the same problem.



If not, start introducing the others—first one at a time, then two at a time, then three at a time, and so on—until you find the combination that causes IE to "lock up."



Please let us know what you find out.



(If you're not using any other add-ons or extensions, please choose [b]Help[/b] > [b]Diagnostic Report[/b] > [b]E-mail to Agile[/b], so we can take a look at your setup and configuration. Please include a link to this thread in the body of the e-mail mesage, above the report.)



Thanks!

Richars2

I'm sorry to report that I have spent nearly an hour trying various combinations from zero add-ons to just enabling the trio of adobe, java, and your product and I'm no closer to figuring it out. It doesn't crash with zero add-ons, but crashes intermittently and bogs down frequently with any combition. I never had this problem prior to installation of 1Password. I understand you're trying to assist me with this issue but the bottom line is I don't have the time or the desire to sort through this and find the solution. I would prefer to just request the 30 day money back guarantee and call it a day. Please advise me on how we may proceed with my request.

DBrown

I understand, Richars2, and we're happy to take care of that.



From the e-mail account associated with your 1Password license, please send a message to [i]support@agilebits.com[/i] requesting a refund.



Be sure to mention that you've already worked with us to attempt to find a solution; otherwise, our first response will be to ask how we can help. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />