Trouble with master password

lmcdowell

I have been using 1password on my iPhone for sometime now. Now I also have an iPad 2 and need to have the same data from 1password on both devices. I use Dropbox for other files so would like to use it here as well. My problem is when first attempting to setup dropbox from my iphone 4 I get a request for a master password. I don't ever remember setting up a master password and everything I try is not accepted. I'm up to 8 error and don't know where to go from here. If I keep trying I'm guess I'll lose all the data on my iPhone and can't afford to do that.



What do I need to do? HELP!

khad

Welcome to the forums, lmcdowell. First thing: don't panic. 1Password will never "self destruct". Your data is safe. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



Your master password is used to encrypt all your confidential information for each item that has the master password enabled; without this password the data in these items cannot be recovered. Your 1Password master password is known only by you, and we cannot reset it for you; if we could, that would be a security hole that criminals could use to steal your data.



If you cannot remember the password, you will need to reset your master password. Make sure you're using the latest version of 1Password on your iOS device and then navigate to More > Settings > Security and tap Reset Master Password. [b]Note that any entries that were previously protected by the master password will be permanently lost.[/b]



By default, though, items created on the iPhone are [i]only[/i] protected by your 4-digit 1Password unlock code. So unless you have explicitly enabled master password protection for any 1Password items on your phone, reseting your master password will not have any ill effects. Chances are that you have not enabled master password protection for any items since enabling it requires you to know and enter the master password. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



I hope that helps. Please let me know.