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Extension Database not available

Stacey
Stacey Junior Member ✭
in Mac
I'm running Mac OSX 10.7.2, in Safari I continue to receive an error "extension database not available" I follow the instructions, but the error does not go away. This has been a problem for months...the 1 Password extension is 3.8.9
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  • khad
    khad Social Choreographer ✭
    Hi Stacey,



    Thanks for taking the time to contact us. I'm sorry that you are having this problem.



    Could you tell me what specific steps you were referring to when you wrote "I follow the instructions…"?



    The should be resolved by following these steps to remove the extension:



    http://help.agilebits.com/1Password3/uninstalling_extensions.html#uninstalling_1passwords_safari_extension



    And then reinstalling the extension from here:



    https://agilebits.com/extensions/mac/index.html



    If you are still having trouble, could you please email us your Diagnostics Report? To generate the report from 1Password on your Mac, open 1Password and select Help > Troubleshooting > Diagnostics Report. Then attach the entire file to an email to support@agilebits.com.



    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



    [color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]
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