1Password on Mac not updating with changes from Dropbox keychain

jebr

I have an 1Password on a Snow leopard mac (latest version), and on a Lion mac (mac app store latest version) as well as an iPhone and iPad all syncing using dropbox.



I have a problem where entries / changes made today on the SL mac have not propagated to the Lion mac. They are showing in the IOS apps and if I browse the contents of the /Users/Jonathan/Dropbox/1Password/1Password.agilekeychain and load up 1Password.html the updates are there.



So it looks as though the mac app store 1Password is not refreshing what it is displaying. I have checked in the prefrences and the path is correct - see attached.



Please advise.



Many thanks



Jonathan Robinson

helpmehelpu

I think I am having a similar issue, though with two Lion Macs and using SpiderOak (not DropBox). I have used and synced 1PW with SpiderOak successfully for more than two years, but all of a sudden, changes made on one device are not being synced with the other device.



Looking forward to hearing from the Agile folks about ideas here.



Thanks so much.

thightower

Hey Jonathan, and helpmehelpu



Just to check things out please make sure Dropbox is not hung and that it is syncing. Or maybe its not actually running. We have seen quite a few support requests in the Dropbox forums in the last week or so with Dropbox not running.



If that checks out maybe the extension is not picking up the changes correctly. Please see this topic.

[url="https://onepassword-osx.tenderapp.com/kb/troubleshooting/the-browser-extension-is-out-of-sync-with-the-1password-"]https://onepassword-...-the-1password-[/url]



Tom Hightower



AgileBits Support Moderator and Dropbox Support Moderator



ps helpmehelpu As SpiderOak is not supported I am unable to give suggestions. Well I could give suggestions if I knew more about SpiderOak. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' /> Sorry



My best bet for you is to try the troubleshooting link above.

jebr

Thanks



I can confirm dropbox is running ok and syncing (confirmed by adding a file and seeing it appear on IOS dropbox app).

The 1PasswordAnywhere html when launched on the Lion mac shows the up to date entries.

It seems as though the 1Password app is stuck and not updating.



--Jonathan

khad

Try rebuilding your data file in Snow Leopard ([b]Help > Troubleshooting > Rebuild Data File[/b]). Then wait for Dropbox to finish syncing on both of your Macs. Once it has finished syncing, open 1Password in Lion and clear the cache ([b]Help > Troubleshooting > Clear Cache[/b]).



Are you sure that 1Password on Lion is using the data file in your Dropbox folder? Is the screenshot you posted above from Snow Leopard or Lion? The path needs to be identical on [b]both[/b] machines.



Please let me know how it goes.

jebr

Clearing the cache on the Lion machine did the trick thanks.



One more sneaky question - can I set the timeout for the Chrome extension so it locks after a certain time. It seems to stay unlocked indefinitely (1Password App closed)?

khad

Good news. Thanks for letting me know. I'm glad it is working well now. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



You can configure the unlock settings in 1Password's preferences on the Security tab.

[img]https://img.skitch.com/20120111-d28i4xwp58tif3it2sprjc5n3y.png[/img]

jebr

I don't think this controls the behaviour of the browser extension? I have my application set to autolock after 10 minutes but the browser extension (chrome and safari) seem to stay unlocked permanently until I either close the browser or manually lock the extension?

jpgoldberg

Hi Jabr,



The auto locking setting in the main application [i]should[/i] be controlling the behavior in the extension. So we need to double check whether this is working for you, and if it isn't, figure out why.



If there is such a problem, it would mean that main application isn't communicating with the extension properly. That communication is mediated by 1Password Helper (also known as 1Password Agent). So can you test a few things to see that the communication is happening?



Can you check that items modified in the application show up in the extension as well. And, if you wouldn't mind, try this in the other direction.



Also, within the extension, please go to Settings (the gears icon) > Security and turn on "Enable Automatic Unlock". That shouldn't really change auto locking, but it does make sure the communication channel is open.



So please give these a try and report back. Thanks!



-j

jebr

Hello

All seems ok. The Auto lock says "lock after 10 minutes of computer inactivity". I was using the machine so it wasn't inactive and didn't lock. I have tested and it works (as does the lock when screen saver is enabled".

Thanks for such great support!

khad

I am glad things are working as expected. Thank you for your kind words. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



If we can be of further assistance, please let us know. We are always here to help!