Unable to unlock 1Password keychain

Tom Fasig · August 2010

I run 1Password on an iMac, an ipad and 1 iphone and they all sync via dropbox. All of the machines run on the latest versions of software. Works fine.

I now installed 1P on my Windows machine (dropbox is already set up). When I start 1P and enter the password (that one I also use on my iMac), I get an error "1Password has encounterd a problem. Unable to unlock 1Password keychain......"

I tried to uninstall and reinstall. Didn't help.

File-Open Keychain points to the correct folder in MyDropbox.

Any ideas?

P.S.: I don't think that it could be a problem however I'd like to point out that my password to open the keychain from the iMac or iPhone contains a german Umlaut "ö".

Stefan von Dutch · August 2010

[quote name='Tom Fasig' timestamp='1282740955' post='9801']

I run 1Password on an iMac, an ipad and 1 iphone and they all sync via dropbox. All of the machines run on the latest versions of software. Works fine.

I now installed 1P on my Windows machine (dropbox is already set up). When I start 1P and enter the password (that one I also use on my iMac), I get an error "1Password has encounterd a problem. Unable to unlock 1Password keychain......"

I tried to uninstall and reinstall. Didn't help.

File-Open Keychain points to the correct folder in MyDropbox.

Any ideas?

P.S.: I don't think that it could be a problem however I'd like to point out that my password to open the keychain from the iMac or iPhone contains a german Umlaut "ö".

[/quote]

Have you tried changing your master password in the Mac version?

Tom Fasig · August 2010

I hadn't. Then I did....

Now I can't sync anymore with my iPhone. Hmmpf!

What I did:

Changed the master password on my Mac. Closed 1W. Dropbox says that all files are up to date.

Changed the master password on the iPhone to exactly the same as on the Mac.

When I now try to sync the iPhone via Dropbox it says "MasterPassword was incorrect...."

Great!

Changed it back to the old one on the iPhone..... Same result.

So it seems that the new password is stored via Dropbox but the iPhone cannot access it.

This is getting stranger and stranger.

The worst part is that I still can't sync with my PC!

Grrrrrrrrrrrr!

So I changed the password on the Mac back to its original. Same on the iPhone. And: tada! Sync works between Mac and iPhone. But not an the PC....

wjckkng · August 2010

[quote name='Stefan van As' timestamp='1282745048' post='9808']

Have you tried changing your master password in the Mac version?

[/quote]

I did as suggested and changed the password on the Mac side.

When I returned I was able to locate the correct folder [my mind must be going]

however I could not open the file because:

"You do not have security permissions to open "F:\users\myname\library\Application Support\1Password\1Password.agilekeychain""

Any other ideas?

Jack

Stefan von Dutch · August 2010

[quote name='wjckkng' timestamp='1282748217' post='9811']

I did as suggested and changed the password on the Mac side.

When I returned I was able to locate the correct folder [my mind must be going]

however I could not open the file because:

"You do not have security permissions to open "F:\users\myname\library\Application Support\1Password\1Password.agilekeychain""

Any other ideas?

Jack

[/quote]

Do you have write access to that directory? Sounds like it is read-only. Starting with 1.0.0.105, our stand-alone app expects write access (the browser extensions do not).

wjckkng · August 2010

I just adjusted File permission to all groups (myname, system, everyone) as Read and Write. That is the file and all enclosing folders.

I still cannot open agilekeychain. Remember this is before I need to enter a password. I never get to Password.

The error message is the same as above.

Jack

Stefan von Dutch · August 2010

[quote name='wjckkng' timestamp='1282749679' post='9813']

I just adjusted File permission to all groups (myname, system, everyone) as Read and Write. That is the file and all enclosing folders.

I still cannot open agilekeychain. Remember this is before I need to enter a password. I never get to Password.

The error message is the same as above.

Jack

[/quote]

Apparently, access to your OSX partition from Bootcamp is read-only.

You might have been able to unlock your Keychain-on-your-Mac-partition from Bootcamp before, but creating (or editing) items would cause an error. That's why starting with 1.0.0.105, our stand-alone app will not open your read-only Keychain.

Here are your alternatives:

1. Use a product such as MacDrive that does provide write access to your OSX partition from Bootcamp.

2. Put your Keychain in Dropbox. Then install Dropbox on Windows (recommended).

3. Don't use Bootcamp. Use Parallels.

wjckkng · August 2010

I understand your explanation and will explore the possible causes.

All virtual applications slow my primary window apps. I will probably go to a standalone machine with dropbox as I am using it elsewhere if I decide it is an architecture problem.

Jack

Tom Fasig · August 2010

Hmmm, I think this thread is going the wrong way!

Could we please return to the original problem?

Tom Fasig · September 2010

Tried to unlock the keychain stored on Dropbox with 1Password Anywhere.

Wouldn't work either.

So:

I can open my keychain on the iMac. I can open it on the iPhone. They sync via Dropbox.

But I cannot open the keychain with 1Password for Windows or with 1Password Anywhere.

Any more suggestions?

DBrown · September 2010

[quote name='Tom Fasig' timestamp='1283527588' post='10450']

I can open my keychain on the iMac. I can open it on the iPhone. They sync via Dropbox.

But I cannot open the keychain with 1Password for Windows or with 1Password Anywhere.

[/quote]

The most common reasons for not being able to open the keychain are:

[list]

[*]Trying to open the folder [i]containing[/i] the [i]1Password.agilekeychain[/i] folder or a folder or file [i]within[/i] the [i]1Password.agilekeychain[/i] folder

(Open the [i]1Password.agilekeychain[/i] folder, itself)

[*]Trying to open [i]1Password.agilekeychain[/i] before Dropbox has finished copying the 1Password data from your private Dropbox web site

([i]1Password.html[/i] is part of that data, which may include hundreds of files)

[*]The keychain folder not having a [i].agilekeychain[/i] file extension, without which 1Password for Windows will not recognize the folder as a keychain

(Best practice: Leave the keychain named [i]1Password.agilekeychain[/i])

[/list]

Once your 1Password data has been completely sync'ed, using 1PasswordAnywhere simply requires opening the file [i]1Password.agilekeychain\1Password.html[/i] in a web browser. By definition, it is encrypted (so you should be able to unlock it) with the same master password that applies to the entire keychain of which it is a component.

Please let us know if any of these tips help.

Tom Fasig · September 2010

Thanks for the quick reply but that didn't help.

1. I am opening the 1Password.agilekeychain folder itself. Haven't change anything in the setup since I started syncing with Dropbox from my iMac.

When I select File-Open Keychain in the Windows-version of the program it points to the correct folder.

2. Dropbox is finished syncing. It shows the little green tick next to the icon in the lower right of my desktop

3. The folder has the right extension. See above.

I still can't open my password keychain with the Windows-version. Neither with 1Password Anywhere (it says: wrong password and the shows the hint to the password. So I know it's asking for the one that works on the iMac and the iPhone)

Stefan von Dutch · September 2010

Hi Tom,

[quote name='Tom Fasig' timestamp='1283539806' post='10472']

I still can't open my password keychain with the Windows-version. Neither with 1Password Anywhere

[/quote]

Can you contact me off-list please? stefan AT agile DOT ws

Stefan von Dutch · September 2010

[quote name='Tom Fasig' timestamp='1283539806' post='10472']

I still can't open my password keychain with the Windows-version.

[/quote]

Fixed in 1.0.0.117

BoxOfSnoo · September 2010

Now it's broken for me in this version. 1PasswordAnywhere works but the Windows version refuses to unlock it with the same keychain file.

Stefan von Dutch · September 2010

[quote name='BoxOfSnoo' timestamp='1284729106' post='11346']

1PasswordAnywhere works but the Windows version refuses to unlock it with the same keychain file.

[/quote]

Contact me off-list, please. stefan AT agile DOT ws

khaled · October 2010

I have just upgraded to the latest version and i'm also getting this error on Windows 7 64 bit.

It says the keychain is read-only?!

It happened once before, but it sorted itself out somehow.

This time though, it seems it's not leaving...

please explain how to fix this problem - one side effect is that 1p is not popping up asking me if i want to save any new passwords i enter on a site! which is annoying as i have to go back to my MBP and enter them there manually!

Stefan von Dutch · October 2010

khaled, where is your Keychain?

khaled · October 2010

Its in a dropbox folder.

Stefan von Dutch · October 2010

Have you tried copying it elsewhere, and then open this copy?

khaled · October 2010

[quote name='Stefan van As' timestamp='1286095938' post='12565']

Have you tried copying it elsewhere, and then open this copy?

[/quote]

Yes, i tried that and it seems to work...

What could be the problem then?

Stefan von Dutch · October 2010

Apparently, the drive (or directory) your Keychain is in is read-only.

khaled · October 2010

hmm, strange though, because it isnt, and it was working fine for the last couple of weeks?

a folder doesnt just decide to become read-only...

In any case, i've moved the dropbox folder to somewhere else and it seems to be ok for now.

DBrown · October 2010

[quote name='khaled' timestamp='1286311199' post='12742']

In any case, i've moved the dropbox folder to somewhere else and it seems to be ok for now.

[/quote]

Make sure you've configured Dropbox to find its folder hierarchy in the new location; otherwise, I wouldn't think sync'ing would work properly, and Dropbox might even remove the contents from the "old" location on your other sync'ed computers.

khaled · October 2010

thanks david, i did it from within the dropbox application itself - to avoid exactly what you describe <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/smile.gif' class='bbc_emoticon' alt=':)' />

hoppah · October 2010

[quote name='khaled' timestamp='1285964302' post='12479']

I have just upgraded to the latest version and i'm also getting this error on Windows 7 64 bit.

It says the keychain is read-only?!

It happened once before, but it sorted itself out somehow.

This time though, it seems it's not leaving...

please explain how to fix this problem - one side effect is that 1p is not popping up asking me if i want to save any new passwords i enter on a site! which is annoying as i have to go back to my MBP and enter them there manually!

[/quote]

I have had precisely this problem in Win7/64 using a keychain in a Dropbox folder. I noticed that within the keychain tree there was a file that was marked by Dropbox with a red "X" called ".ws.agile.1Password.write" in the keychain\data\default folder. This issue remained even if 1Password were closed. I then discovered the red X would be cleared (and replaced with the green checkmark indicating synchronization) if I killed the 32-bit process "Agile1PBroker.exe" using Task Manager. This fixes the problem for me when it happens.

G.

DBrown · October 2010

Welcome to the forum, G!

Thanks for your post, too! I suspect it will be very helpful in tracking down whatever is going on.

Stefan von Dutch · October 2010

[quote name='hoppah' timestamp='1287973568' post='13963']

I have had precisely this problem in Win7/64 using a keychain in a Dropbox folder. I noticed that within the keychain tree there was a file that was marked by Dropbox with a red "X" called ".ws.agile.1Password.write" in the keychain\data\default folder. This issue remained even if 1Password were closed. I then discovered the red X would be cleared (and replaced with the green checkmark indicating synchronization) if I killed the 32-bit process "Agile1PBroker.exe" using Task Manager. This fixes the problem for me when it happens.

[/quote]

Build 1.0.0.128 should fix this problem. Can you confirm this, please?

hoppah · October 2010

[quote name='Stefan van As' timestamp='1287995704' post='13976']

Build 1.0.0.128 should fix this problem. Can you confirm this, please?

[/quote]

I have just installed the update. The problem for me is intermittent, but happened as often as once a day (and as rarely as once a week). If I go a week without the issue, I'll confirm.

G.

mkeesmaat · October 2010

[quote name='Stefan van As' timestamp='1287995704' post='13976'] Build 1.0.0.128 should fix this problem. Can you confirm this, please? [/quote]

I want to confirm that I encountered the same problem with version 1.0.0.128 on Win7 64bit

[attachment=314:1Password had encounterd a problem.PNG]

"1Password has encountered a problem."

"Keychain "C:\Users\Marnix\Documents\My Dropbox\1Password\1Password.agilekeychain" is read-only"

In Dropbox there was also a red-cross.

Closed 1Password.

Killing the process "Agile1PBroker.exe" solved the problem.

DBrown · October 2010

Welcome to the forum, mkeesmaat!

Thanks for letting us know this happened to you with the latest build. I've asked the developer to look into it.

Unable to unlock 1Password keychain

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