This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.

1Password 4 for Mac+Windows Question

xep
xep
in Mac
Hi,



I purchased 1Password 3 for Lion + Windows less than 1 month ago from your web site without knowing that 1Password 4 was right around the corner. I don't know what the refund policy is, but with the announcement of the MAS only 1Password 4 and the lower price, is my only option for upgrading to pay again on the MAS?



What is the situation with 1Password 4 for those of us who have licenses for both Mac and Windows and how will the pricing be affected?
Flag

Comments

  • Ben
    Ben AWS Team
    I would not say that 1Password 4 is right around the corner.



    If you've purchased, from us, within 30 days, we have a no hassle money back guarantee. This is a great option if you just recently purchased from us but would now like to purchase from the MAS.



    Windows licensing will be unaffected.
    Flag
  • xep
    xep
    I meant that I was unaware that 1Password 3.9 would be coming to MAS and that purchasing via MAS would grant you a free upgrade to 1Password 4.



    I've requested a refund and will re-purchase.



    Thanks for the quick reply.
    Flag
  • Markcub
    Markcub
    Hi there,



    I am a bit confused. I just bought the '1Password Mac + Windows Bundle' on Sunday for $60. I understand that I can contact you for a full refund, but I don't want a refund on the 'Windows' part of the Bundle, I just want to move to 3.9 for Mac (and eventually v4).



    What is the 'official' way of migrating over to the MAS version when using a Bundle? Will the Bundle be phased out, or what?



    Thanks,

    Mark.
    Flag
  • Ben
    Ben AWS Team
    Hey Mark,



    Drop us an email and we will figure out something that is fair on both ends. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



    xep, thanks.



    We have received over 100 emails in the last 3 hours, so we appreciate your patience while we respond to all of them as quickly as possible.



    Ben
    Flag
  • Markcub
    Markcub
    [quote name='bwoodruff' timestamp='1315513613' post='45615']

    Hey Mark,



    Drop us an email and we will figure out something that is fair on both ends. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

    [/quote]

    Sorry, what email address should I be sending to? You may have it somewhere on your site, but I must be dumb and can't see it <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Mark.
    Flag
  • Ben
    Ben AWS Team
    Sorry about that Mark, it is support@agilebits.com
    Flag