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Purchased 4 days ago.. now there's a new version? :(

edited September 2011 in 1Password 3 for Mac
Hi guys,



Just wondering if there is a special system in place for those of us who bought the software literally less than a week ago and now have to pay to update to the Mac App store?



Thanks!

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Comments

  • Junior Member
    They will refund you most likely and then you can repurchase on the Mac Ap Store. Rejoice! You're timing is perfect!
  • You have [b][b]30 day money back[/b] guarantee[/b], read [url="http://agilebits.com/home/money_back_guarantee"]this link[/url].
  • AWS Team
    Money refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> Please feel free to make your purchase on the Mac App Store, which will also include a free upgrade to version 4.
  • [quote name='bwoodruff' timestamp='1315615775' post='46897']

    Money refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' /> Please feel free to make your purchase on the Mac App Store, which will also include a free upgrade to version 4.

    [/quote]



    Thank you very much!!! LOVING the new version. A+++
  • Junior Member
    I sent a couple of emails to support@agilebits.com requesting a refund for an upgrade I made from a single 1Password 3.8x license to a family license on August 27 ($48.99). But I haven't yet received a response or a refund. I'm jealous of all these customers in the forums who are receiving such quick refunds!
  • AgileBits Founder
    [quote name='paulw' timestamp='1315658975' post='47090']

    I sent a couple of emails to support@agilebits.com requesting a refund for an upgrade I made from a single 1Password 3.8x license to a family license on August 27 ($48.99). But I haven't yet received a response or a refund. I'm jealous of all these customers in the forums who are receiving such quick refunds!

    [/quote]



    I apologize about the delay, Paul. The team is still going through over 1,000 email in the inbox. I found your purchase and refunded it.



    Thank you for posting in the forum!
  • Junior Member
    Thanks! I've installed 3.9 from the MAS on three Macs that were running 3.8 with no technical issues at all. I just followed your instructions. Thanks for the great work.
  • AWS Team
    Cool, thanks Paul! We appreciate your support and feedback.
  • Junior Member
    [quote name='paulw' timestamp='1315676698' post='47268']

    Thanks! I've installed 3.9 from the MAS on three Macs that were running 3.8 with no technical issues at all. I just followed your instructions. Thanks for the great work.

    [/quote]



    Careful Paul....1PW is like an addiction. Most people that use 1PW and get comfy are not going to want to compute without it. I'm sure you already know that though <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />
  • Hi, I too requested a refund (purchased 3.8 on 8/23/11) via support but haven't heard back. Can you expedite my refund so I can go on and purchase on MAS?



    Thanks
  • AgileBits Founder
    [quote name='frikfrak' timestamp='1315690047' post='47453']

    Hi, I too requested a refund (purchased 3.8 on 8/23/11) via support but haven't heard back. Can you expedite my refund so I can go on and purchase on MAS?



    Thanks

    [/quote]



    Done!
  • Dang that was fast! Thank you! Heading to MAS to get 3.9.
  • Junior Member
    [quote name='roustem' timestamp='1315666798' post='47131']



    I apologize about the delay, Paul. The team is still going through over 1,000 email in the inbox. I found your purchase and refunded it.



    Thank you for posting in the forum!

    [/quote]

    I haven't actually received a refund to my credit card. Should it have happened by now? Thanks.
  • AWS Team
    Hi Paul,



    The refund was completed on our end, and I sent you a PM with a screenshot for confirmation. Our payment processor says it may take a "few" business days for the transaction to post, depending on your credit card / bank.

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