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1password occassionally blank
Comments
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This happened to me once.
Interestingly, I have item counts turned on. When I opened it to find nothing, my folders and tags all still showed the correct item counts. Quitting and re-opening 1PW did not help, nor did clear cache. (But I am using the MAS version, not the Website version you are using.) I had to restart the Mac.
I have not been able to reproduce this error, and hence had not previously posted about it.Flag 0 -
hi, like i mentioned the problem resolves itself if i quit 1password itself and reopen. I have cleared the cache for other reasons yet the problem still sporadically occours... ideas?Flag 0
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To help us track down the issue more quickly, could you please send us a Diagnostics Report?
In 1Password 3.8, just select [b]Help > Troubleshooting > Diagnostics Report[/b] from the menu bar.
I know you posted in the 3.8 forum, but if you happen to be using 1Password 3.9 (from the Mac App Store), you'll need to follow the instructions here:
http://support.agilebits.com/kb/troubleshooting/create-a-diagnostics-report-to-help-agilebits-help-you
Then attach the entire file to an email to support AT agilebits.com.
Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.
[color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]
Once we see the report we should be able to better assist you. Thanks in advance!Flag 0
