Getting Started with 1Password

khad

Hello Blond37,



[quote]no offense but how will they get me workig - they dont write back or even know i am having probems [/quote]

We have been struggling to find out exactly what problem you were having, but it appears on our end that (between my epic post earlier in this thread and the four emails sent to you from Stu and Marty prior to you posting that sentence) we have been writing back and are aware of your trouble.



Chrome was not saving logins because the extension was not installed as I instructed in my previous post and Marty instructed via email on April 7. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_sadsmile.png' class='bbc_emoticon' alt=':-(' />



We can only give you the instructions. Please read them and follow them carefully.



Please also keep in mind that neither the forums nor email is a realtime communication channel. Assistance via both will be asynchronous. That means that once you post a question, we ask you to please allow us time to post a reply. The more you post, the longer the delay will be as we need to keep reading and reading (and reading) everything posted and don't have a chance to respond. It's kind of like pausing in a face-to-face conversation in order to allow the other person to answer a question you just asked. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



The problem was likely exacerbated by the fact that our email support queue order is based on the date and time of the [i]most recent[/i] correspondence. Each email that the same customer sends before we have a chance to reply keeps pushing the ticket further down the queue. If we receive four or five email messages from the same customer while other customers wait patiently for a reply, we may not get to the one at the end of the queue as quickly.



Also, you emailed us from a different address than the one you used to sign up for the forums, and I never received a private message from you [url="http://forum.agile.ws/index.php?/topic/4113-problems-with-chrome-extension/page__view__findpost__p__24364"]as I requested[/url] with the address you [i]did[/i] email us from so I could look up your support ticket. I could have (and would have) expedited it had I known where to look. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



We have now [b]refunded your license[/b] and will continue to assist you via email if that is okay with you. That way we are not duplicating efforts both here and via email. We have already answered some of your questions three or four times between Marty, Stu, and myself. I think having a single support channel at this juncture will be beneficial to both us — so I don't spend time replying to a question Stu has already answered for you via email — and yourself — so you only have to check your email to see the replies. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



I'm going to close this thread now since it has gotten a bit unwieldy. We ask you to please bear with us as we continue to support you via email as we have already been doing for the past several days. Our response time may be in the 12-24 hour range at the moment which is not where we would like it to be, but we are only human and are working to reply to everyone in the order in which they appear in the queue for fairness to everyone seeking assistance.



Thanks so much for your patience.



I love you.