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dropbox sync stuck loading remote encryption keys

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Comments

  • khad
    khad Social Choreographer ✭
    Thanks, Ronald, we will reply to your email as soon as possible! We are a bit busier at the moment, but it will definitely not slip through the cracks. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />
    Flag
  • khad
    khad Social Choreographer ✭
    Ronald,



    It look like Jeff replied to you a few days ago, but from your response it appears that perhaps his message didn't reach you. It looks like he suggest to create a copy of your keys file which should solve the problem. I will reproduce his instructions here:



    Before tinkering with that the first thing to do is go to Backup > Backup 1Password Data ... so that there will be a fresh backup.



    Then use Windows Explorer to go into



    C:\Users\Ronald\Documents\My Dropbox\1Password.agilekeychain\data\default



    In that folder you should see a file called .1password.keys make a COPY of that in the same folder called 1password.keys The difference between the two is that the current one begins with a dot (.) The COPY should not begin with a dot.



    Again, you are COPYing the .1password.keys file to a file called 1password.keys. Please do not just rename the one file. You need both files:



    .1password.keys

    1password.keys



    But they should be identical.



    I'm sorry for the hassle, but this should clear things up. Please let me know how this goes.



    Thanks!
    Flag
  • Rsekkel
    Rsekkel
    Hi Khad and Brenty,



    Success! After copying the 1password.keys file the dropbox sync is working just fine between my iPod/iPad/pc.

    Khad, you are right, I Never got Jeff's email.



    Thank you very much for you Help!



    Ronald
    Flag
  • khad
    khad Social Choreographer ✭
    Ronald,



    I also sent you the same in an email. Did you not get my message either? I wonder if it was captured by robots (i.e. your spam folder) or if something happened before it even got that far. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



    In any event, I am glad I followed up on this here and that everything is working well now. That is always good news! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    If we can be of further assistance, please let us know.



    We are always here to help!
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  • Make better
    Make better
    [quote name='khad' timestamp='1304972639' post='26657']

    Ronald,



    I also sent you the same in an email. Did you not get my message either? I wonder if it was captured by robots (i.e. your spam folder) or if something happened before it even got that far. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />



    In any event, I am glad I followed up on this here and that everything is working well now. That is always good news! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    If we can be of further assistance, please let us know.



    We are always here to help!

    [/quote]

    Hi Sir,



    I also have the same problem, my iphone and iPad suddenly unable to sync with drop box. I have search and found few post here , that you manage to solve their problem.



    My situation is :-



    1. Dropbox have the file at root directory. File I ref to file name start with .ws.agile.....

    2. When sync with drop box it keep display error msg dropbox sync fail to sync .......keys.

    3. I try to sync iphone with notebook windows ver 1password. I cannot get it sync.



    Pls advise me what should I do from here ?



    Paul
    Flag
  • khad
    khad Social Choreographer ✭
    Hello Paul,



    I am sorry you having this problem.



    To help us track down the issue more quickly, could you please email us your Diagnostics Report? If you have an email client installed, you can send the report more easily by selecting Help > Diagnostics Report > E-mail to Agile. If you don't have a desktop email client, you can select Help > Diagnostics Report > Export to File. Then just upload the exported file as an attachment to an email to support@agilebits.com.



    Please include a link to this thread in order that we might more quickly "connect the dots" when we see your Diagnostics Report in our inbox.



    [color="#FF0000"]Please do not post your Diagnostics Report in the forums, though.[/color]



    Thanks for your help!
    Flag
  • Make better
    Make better
    Hi Khad, Thank you for your reply.



    I am unable to locate the Diagnostics Report button.



    My iphone version 3.5.9



    when i click on More, it go to setting page.



    i can only see " Online Help " or " Email Feedback " button.



    Can you share with me how ?



    Paul
    Flag
  • [Deleted User]
    [Deleted User]
    edited May 2011
    [quote name='Make better' timestamp='1305967940' post='27489']

    Hi Khad, Thank you for your reply.



    I am unable to locate the Diagnostics Report button.



    My iphone version 3.5.9



    when i click on More, it go to setting page.



    i can only see " Online Help " or " Email Feedback " button.



    Can you share with me how ?



    Paul

    [/quote]



    Make better,



    The Diagnostics Report is generated in 1P4Windows on your notebook. The iOS 1P apps do not have this functionality.



    Please open 1P on your notebook and try Khad's suggestions for e-mailing the report:



    [quote][color="#1C2837"][size="2"]If you have an email client installed, you can send the report more easily by selecting Help > Diagnostics Report > E-mail to Agile. If you don't have a desktop email client, you can select Help > Diagnostics Report > Export to File. Then just upload the exported file as an attachment to an email to support@agilebits.com.[/quote][/size][/color]



    Please let us know if you are successful. I'm sure Khad and the AB team will want to resolve your issue quickly.



    Brandt
    Flag
  • Make better
    Make better
    Hi Bswin , Thank you for your sharing , i manage to locate it now. I already the send the report to them.



    Paul
    Flag
  • khad
    khad Social Choreographer ✭
    Thanks, Paul.



    We will reply as soon as we can! <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />
    Flag
  • Make better
    Make better
    edited May 2011
    Hi Khad



    Kindly help me check with your support , hope that I can get my reply soon.

    Or it is they already reply ?



    Thank.



    Paul
    Flag
  • [Deleted User]
    [Deleted User]
    edited May 2011
    Paul,



    Sorry for the confusion here, Khad was asking to see the diagnostics report from 1Password for Windows rather than the iOS apps.



    Please let us know,
    Flag
  • khad
    khad Social Choreographer ✭
    Hey Paul,



    We just actually finished answering every single support email we have. (Well, someone just sent us a new one, but it is not from you.) If you haven't had a reply, we may not have received your email. I checked our support system for email from the account you used to sign up for the forums and I can't find any messages from you. Did you use a different email address to send us the Diagnostics Report? You can click the envelope icon to the left and send me a private message on here with the email address you used. I would be happy to investigate further.



    Please let me know. Thanks!
    Flag
  • Make better
    Make better
    I just send you a Private msg , hope you received it.



    paul



    [quote name='khad' timestamp='1306203714' post='27612']

    Hey Paul,



    We just actually finished answering every single support email we have. (Well, someone just sent us a new one, but it is not from you.) If you haven't had a reply, we may not have received your email. I checked our support system for email from the account you used to sign up for the forums and I can't find any messages from you. Did you use a different email address to send us the Diagnostics Report? You can click the envelope icon to the left and send me a private message on here with the email address you used. I would be happy to investigate further.



    Please let me know. Thanks!

    [/quote]
    Flag
  • khad
    khad Social Choreographer ✭
    Unfortunately, Paul, I have not seen a private message from you here on the forums or an email from you in our inbox. I will try emailing you from our support address and you can just reply to that email.



    I hope that works. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Cheers,
    Flag
  • Make better
    Make better
    [quote name='khad' timestamp='1306281634' post='27681']

    Unfortunately, Paul, I have not seen a private message from you here on the forums or an email from you in our inbox. I will try emailing you from our support address and you can just reply to that email.



    I hope that works. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Cheers,

    [/quote]

    Great suggestion from you. As I using iPad . Wait for your email. Can you write subject line 1password ? So that I will treat your email junk mail.



    Paul
    Flag
  • Make better
    Make better
    edited May 2011
    Hi Khad , i still not yet received your email.



    I try to send the PM to you again this time , i notice that user are not allow to write PM to you, may be due to msg full ? any way my email is [redacted]



    [redacted]



    Above link you can download my dainogtic file.



    paul
    Flag
  • khad
    khad Social Choreographer ✭
    edited May 2011
    Hey Paul,



    Thank you for providing that information! I have recored it for our use here at AgileBits and snipped it from your post so bad people and robots can't get it. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />



    Private messages seem to be working very well on the forums since I receive multiple ones every day, but I will certainly keep an eye on the situation in case anyone else reports trouble in that regard.



    I can see from your Diagnostics Report that your data file is located in the default location which will unfortunately not sync to anything that way. To set up Dropbox syncing, you will need to carefully follow the instructions in our [url="http://help.agilebits.com/1Password3/cloud_syncing_with_dropbox.html"]Dropbox sync guide[/url].



    The short version is that you need to:



    install [url="http://dropbox.com"]Dropbox[/url],

    click the "Move to Dropbox" button in 1Password for Windows' preferences, and then

    turn on Dropbox syncing on your iOS device. For further details, please follow the guide.



    If you run into any further trouble, please let me know. I will send you an email at the address you just provided (which is not the one I was using before since I only had access to the one you used to sign up for the forums). We can go from there. Hopefully everything works out well, but if you need to send in another Diagnostics Report, it should be simpler now that I have a working address for you. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />



    Cheers,
    Flag
  • khad
    khad Social Choreographer ✭
    Please also update 1Password for Windows to the latest version. I see you are running a version that is a bit older. The "Move to Dropbox" button may not even be present in the version you are using.



    You can [url="http://agilebits.com/downloads"]download the latest version of 1Password for Windows[/url] from our website and install it over your existing copy. Your data is stored separately, so it will not be harmed by this. <img src='http://forum.agile.ws/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' />
    Flag