IE Crash at exit

1pB0b

<div class="IPBDescription">IE Crash at exit</div>My Application event log has:



[code]Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: AGILE1~1.DLL, version: 1.0.8.213, time stamp: 0x4e366b9c

Exception code: 0xc0000005

Fault offset: 0x00004e22

Faulting process id: 0x1be8

Faulting application start time: 0x01cc567f920511ed

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~2\1PASSW~1\AGILE1~1.DLL

Report Id: b81c38bb-c278-11e0-b764-c42c032efb3e[/code]



This has happened for the past few beta versions.



Another earlier example:



[code]Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: AGILE1~1.DLL, version: 1.0.8.212, time stamp: 0x4e32c87d

Exception code: 0xc0000005

Fault offset: 0x00004e22

Faulting process id: 0x2bc

Faulting application start time: 0x01cc528b57697986

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~2\1PASSW~1\AGILE1~1.DLL

Report Id: fca0ebc2-be7e-11e0-a044-c42c032efb3e[/code]





IE9 32-bit on Win7, all patches applied.



Hope this helps.

DBrown

Welcome to the forum, 1pB0b!



When you get a fault like this, does 1Password present a dialog box with an offer to send us an error report?

1pB0b

No. Nothing from 1Password. Just a dialog saying IE has crashed.

DBrown

So, is IE actually crashing (stops working or disappears, and you have to relaunch it) or is it just that these messages show up in the Application log?

1pB0b

IE is actually crashing.



When it crashes, a windows (not 1p) dialog appears (I'll try and screenshot it next time, but it's the standard “Internet Explorer encountered a problem and needs to close” dialog).



When it crashes, the Application event log contains entries like the ones I originally supplied.



I have to relaunch IE manually.

1pB0b

Here goes.



Screenshots attached.



Relevant log entries:



[CODE]

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: AGILE1~1.DLL, version: 1.0.8.213, time stamp: 0x4e366b9c

Exception code: 0xc0000005

Fault offset: 0x00004e22

Faulting process id: 0x1ab8

Faulting application start time: 0x01cc593b4aa0a62a

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~2\1PASSW~1\AGILE1~1.DLL

Report Id: 766cb753-c531-11e0-9e04-c42c032efb3e

[/CODE]



[CODE]

Fault bucket 2545680186, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iexplore.exe

P2: 9.0.8112.16421

P3: 4d76255d

P4: AGILE1~1.DLL

P5: 1.0.8.213

P6: 4e366b9c

P7: c0000005

P8: 00004e22

P9:

P10:

Attached files:

C:\Users\Bob\AppData\Local\Temp\WER56E2.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Bob\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_7b22fa1cfa10e1226f89f21b47eedaab0f42_1d57d20a

Analysis symbol:

Rechecking for solution: 0

Report Id: 766cb753-c531-11e0-9e04-c42c032efb3e

Report Status: 0

[/CODE]



Couldn't find C:\Users\Bob\AppData\Local\Temp\WER56E2.tmp.WERInternalMetadata.xml.

DBrown

1pBOb, I'm asking the developer whether he has any ideas about what might be going on.

DBrown

Please try this: In Internet Explorer, disable all extensions and add-ons [i]except[/i] the 1Password extension; then enable one extension at a time until you see the problem again.



That will help us pin it down to a conflict with a particular extension, so we can see whether there's any solution.



Please let us know how it goes, 1pBOb!

1pB0b

Just had a crash.



Attached image shows that ONLY the 1password extenstions were loaded at the time.



The windows error report is:



[CODE]

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: AGILE1~1.DLL, version: 1.0.8.213, time stamp: 0x4e366b9c

Exception code: 0xc0000005

Fault offset: 0x00004e22

Faulting process id: 0x332c

Faulting application start time: 0x01cc5ed70761c93f

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~2\1PASSW~1\AGILE1~1.DLL

Report Id: d629aeea-cacb-11e0-9e04-c42c032efb3e

[/CODE]



Hope this helps.



BOB

1pB0b

Since posting the previous entry, I updated to build 214.



Same issue remains, unsurprisingly given the list of changes...



FYI:



[CODE]

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: AGILE1~1.DLL, version: 1.0.8.214, time stamp: 0x4e4b8dd2

Exception code: 0xc0000005

Fault offset: 0x00004e22

Faulting process id: 0x1c78

Faulting application start time: 0x01cc5ee632ce4f69

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~2\1PASSW~1\AGILE1~1.DLL

Report Id: 6aab5cc9-caf6-11e0-9e04-c42c032efb3e

[/CODE]

Stefan von Dutch

Unfortunately, we cannot seem to reproduce this problem

1pB0b

Lucky me, eh!



I'll drop back to the released version of 1password, then.

DBrown

We're sorry not to have been able to help, 1pBOb. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' />

Stefan von Dutch

[quote name='1pB0b' timestamp='1313880386' post='41111']

I'll drop back to the released version of 1password, then.

[/quote]



Are you saying there is an old build that does not seem to have this problem?

EIKA

The same thing begins when I try to close IE:



[CODE]Problem signature:

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: AGILE1~1.DLL

Fault Module Version: 1.0.8.214

Fault Module Timestamp: 4e4b8dd2

Exception Code: c0000005

Exception Offset: 00004e22

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1049

Additional Information 1: 2a30

Additional Information 2: 2a30d87423ae6a635528e9558b0b6b3f

Additional Information 3: 6250

Additional Information 4: 6250ad5ad95d2710438ad704caa72d2d

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt[/CODE]



I am not frequently use IE, but I hope that this problem always been present. Just I never looked into IE crash details (my common browser is Chrome), but seen craches before.



There is no A/V software at all! Windows 7 SP1 x64 with all Windows updates installed. I am currently on 1P build 214. But build 211 and 213 are the same.

brenty

Hey there, EIKA! Thanks for reporting this. Could you please try the latest version and see if you are still seeing this problem? Please let me know. I look forward to hearing back from you. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

EIKA

I am always run on the latest version. But I will launch IE and try more.

DBrown

EIKA, note that 1.0.8.215 is newer than the version shown in that log file snippet.



1pB0b, please let us know if you can answer Stefan's question, above ([i]http://forum.agilebits.com/index.php?/topic/6616-ie-crash-at-exit-108beta-213/page__view__findpost__p__41444[/i]).

EIKA

I know. But I am always run on current version. Because I set 1P for every day updatae checking including betas.



In bulid 215 you have changed someting related with IE extension crash?

DBrown

Hi, EIKA. I mentioned it only because you wrote that you always run the current version, but the report showed you were using an older version.



Remember that you have to quit and relaunch 1Password to make it decide whether it's time to check for updates, or choose the [b]Help[/b] > [b]Check for New Version[/b] command, or click the [b]Check Now[/b] button on the Updates tab of 1Password preferences.



I hope that helps.

EIKA

[quote name='DBrown' timestamp='1315177756' post='44496']

Hi, EIKA. I mentioned it only because you wrote that you always run the current version, but the report showed you were using an older version.



Remember that you have to quit and relaunch 1Password to make it decide whether it's time to check for updates, or choose the [b]Help[/b] > [b]Check for New Version[/b] command, or click the [b]Check Now[/b] button on the Updates tab of 1Password preferences.



I hope that helps.

[/quote]

Look at post date. It have been 2 weeks ago. 214 has the latest one at that's moment.

DBrown

Thanks for the clarification, EIKA.

EIKA

It still crashes:



[CODE]Problem signature:

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: AGILE1~1.DLL

Fault Module Version: 1.0.8.215

Fault Module Timestamp: 4e57a36b

Exception Code: c0000005

Exception Offset: 00004e22

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1049

Additional Information 1: 2a30

Additional Information 2: 2a30d87423ae6a635528e9558b0b6b3f

Additional Information 3: 6250

Additional Information 4: 6250ad5ad95d2710438ad704caa72d2d



Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt[/CODE]

EIKA

[CODE]

Problem signature:

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 9.0.8112.16421

Application Timestamp: 4d76255d

Fault Module Name: AGILE1~1.DLL

Fault Module Version: 1.0.8.217

Fault Module Timestamp: 4e79cdce

Exception Code: c0000005

Exception Offset: 00004e22

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1049

Additional Information 1: 2a30

Additional Information 2: 2a30d87423ae6a635528e9558b0b6b3f

Additional Information 3: 6250

Additional Information 4: 6250ad5ad95d2710438ad704caa72d2d

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

[/CODE]

brenty

Hey there, EIKA! Thanks for posting those! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Could you tell us what you were doing at the time of the [s]murder[/s] crash? Is the 1Password add-on being actively used, and is it a specific function (i.e. login filling, saving, etc.) that causes the crash? Please let me know any other details you think might be relevant so that we can try to find the problem.

EIKA

Just pressing close [X] button. Nothing else.

knersus

The same thing happens to me when I exit IE 9.

DBrown

Welcome to the forum, knersus!



I'm sorry that we still haven't been able to reproduce the problem, here, in either IE 8 or IE 9.

EIKA

[quote name='DBrown' timestamp='1317828661' post='52221']

Welcome to the forum, knersus!



I'm sorry that we still haven't been able to reproduce the problem, here, in either IE 8 or IE 9.[/quote]

It's reason why you will no investigate?

DBrown

EIKA, as we've tried to explain, it's very hard to investigate a problem we cannot observe.



The developer is aware of this thread. I assume he's doing/done all he can to figure out what's happening.



I'm sorry not to have a more satisfying answer for you, yet.

EIKA

You can add some debug mode and ask beta testers to pay attention to this problem. I will be glad to test.