Competition? [Is anyone else ready to quit 1P?]

brenty

[quote name='dawoife' timestamp='1315063303' post='44175']

In the very same sense s.o. can think of how disrespectful it is towards a paying [b]customer[/b], that a new version is published obviously without proper quality ensurance and testing - otherwise all these bugs can't be explained at all.

How respectful is it towards a customer who has paid for a product not to offer an appropriate intermediate time period for old and new product to work in parallel?

[/quote]



As we have mentioned previously, the Firefox 6 release was not our choice, but we decided that it was better to give you and the rest of our customers the option to use 1Password with Firefox 6 right away. You can absolutely continue using Firefox 5 and our extension for it in this 'intermediate time period'. Just grab it from our [url="http://help.agilebits.com/1Password3/legacy_versions.html"]legacy download page[/url].



[quote]

Maybe one can think of how polite a customer perceives Agilebit staff telling him that the new development framework is great with all those benefits while the customer just notices the opposite.

[/quote]



It definitely doesn't feel like a benefit at this point, since the main purpose of the changes are to ensure that there are fewer bumps along the way in the future.



[quote]

How polite its it from Agilebit to lock a forum thread in order to get rid of critical discussion (as happened yesterday) encouraging to open a new thread if required and at the same time complaining about duplicate/repetitious threads?

[/quote]



When discussions run long, it can be unwieldy for anyone to keep track of the whole thing. Sometimes they get off topic, but more often it just becomes a constant repetition of the same points by everyone involved. At that point, we lock threads rather than removing them. The information is there and fully available, but sometimes it has just become circular and further discussion is less than productive.





[quote]

So what is it that you guys assist with? I have the v[b]ery same problems as every other Firefox user here in the forum[/b], do I have to repeat these same problems (which you don't like that much) - here you go: no saving of new logins from Firefox, no form filling, no auto-login recognition - simply all the features that have worked nicely in the FF toolbar and that we have paid for...

And now? Maybe I haven't seen a solution that was already posted to all of these issues. I'm looking forward to your very best effort to assist - as many others here on the forum, too.

[/quote]



If it is a new problem that we are neither aware of already nor working to fix, we need to know about it. We are primarily interested in how many of our customers are experiencing a specific issue so we know what we need to focus our resources on first. This sort of goes along with what I was saying regarding closing threads: We don't want new issues or additional reports to be drowned out in the cacophony.



It sounds like you may need to reinstall the extension and check to be sure that 1Password is up to date and restart your Mac. Just to reiterate:[list]

[*]AutoSave is not implemented, but it is being worked on as I write this.

[*]Manual save is working in most cases, and if you find a site where it isn't working please let us know.

[*]Form filling should be working, and -- similarly -- where it isn't, please tell us so we can improve it.

[/list]

I am not clear what you mean by 'auto-login recognition', however.





[quote]

How respectful and polite is it from an Agilebit employee to assume that a customer can't distinguish between a bad perception of a necessary change and a not working buggy and untested product?

[/quote]



I am sorry for the misunderstanding. It isn't an assumption we are making at all. Since our customer base is comprised of folks with different backgrounds and varying levels of technical expertise, we try to not assume either way. Where we have failed in this regard, I apologize.

Omen

There's no way I'm leaving AgileBits. There products is just fit my bill exactly and is too good to wanna bail just because of some growin' pains. Remember the RF growing pains back in 2000? If you do, you'll wish you have AgileBits behind you all those years ago <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



I'm so confident that AgileBits will work out the problems to *our* satisfaction that I'm purchasing 3 sets of Windows/Mac licenses. I have that much confidence in the company to do the right thing.



Hang in there guys; your Win product is coming along good well:)

DoNotStaple

[quote name='Catcher' timestamp='1314982029' post='44011']



Please do not include me in your "WE". Using FF7 and whatever the latest 1P builds are and it's all going swimmingly. So WE LOVE IT, ARE REALLY HAPPY AND PLEASE AGILE KEEP MAKING THE CHANGES.



Also it's not the devs and mods not listening or ignoring - half the time it's people here not liking the answers or not being able to understand the answers. Banging on about the same thing in multiple threads wont change things any quicker. But I guess it's a sort of cathartic process...

[/quote]





Catcher - I agree with you completely. It's akin to owning a diesel powered truck that you bought from a major car company. It runs great and works great. Then one day the EPA changes all fuel to syrup. Well the truck won't run on syrup so the car company has to retool their engines from diesel to syrup so it will once again work. That's what Mozilla and Apple did - they changed Firefox and Safari to run on syrup and Agilebits is doing their best to accommodate the new syrup engine. Would a car company give you your money back because the EPA changed the fuel to syrup? - No they would not. Agilebits offers a 30-day free trial with no restrictions, and then when you purchase they offer a 30-day money back guarantee. That's 60-days to decide if you like it. But, lurking in the bushes is the EPA changing the fuel to syrup. So, let's just let Agilebits retool and we can get back to our 1P working again. It's already retooled about 80%. Patience.

dawoife

<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' /> kinda like your metaphor,

let me stick with that one, as you haven't translated the whole story into the picture!



Agilebits has delivered to us the new truck that should run with syrup. But too bad, when they exchanged the engine, they have torn the brake pipes during the exchange process by mistake. Since they had to work on blue trucks (Safari) and red trucks (Firefox) in parallel, they haven't had time to test, whether everything works because they wanted to start on the new "Indycar Truck race" right on 1st day. Now all trucks went off, as the drivers trust that a car manufacturer does all the major quality checks but each of the non tested syrup driven trucks crashes into the walls....

I wonder how this situation would be received by the truck drivers and american public - ooh and even the lawyers...

Would they say "never mind" next try...



Now of course there is fortunately no lives depending on the "real Agilebits trucks" which makes a big difference! But you started that metaphor <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />



You know what, I don't blame you sticking with them if the missing features don't disturb you but there are others here on the forum who are disturbed by this.

Until the syrup trucks get fixed, we've got some former Diesel trucks temporarily again...

And btw hybrid technology is the latest hit... <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />

DoNotStaple

[quote name='dawoife' timestamp='1315148895' post='44404']

<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' /> kinda like your metaphor,







You know what, I don't blame you sticking with them if the missing features don't disturb you but there are others here on the forum who are disturbed by this.

Until the syrup trucks get fixed, we've got some former Diesel trucks temporarily again...

And btw hybrid technology is the latest hit... <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=':wink:' />

[/quote]



Pretend your truck is in the shop and you are driving a loaner that does not have all the bells and whistles you are accustomed to. Your truck will soon be repaired, so knuckle down. I am sorry you are having so much trouble. But, to be honest, I'm having none of the problems you are. My 1P just works, and I have a couple of personal tricks I use to make it work for me. I hope 1P soon meets your needs and expectations, or you find an alternative.

brenty

Wow. I sure am glad that [url="http://www.thedailyshow.com/watch/wed-july-12-2006/headlines---internet"]the internet is not a big truck[/url] at least. That sounds pretty rough! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' />



In all seriousness though, thanks to everyone for the continued support and feedback even in this transitional period. I think it is important to keep in mind that we didn't take your truck. It's still there and has that same old familiar smell. We are just getting the next model ready. You are welcome to switch vehicles at any time, or continue using your trusty old one until such time as either the old one breaks down or you decide that the benefits of switching to the new one outweigh the loss of the old.



And the best part? The new model is yours at no additional charge! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/cool.png' class='bbc_emoticon' alt='B)' />

charlie98

I can appreciate that AgileBits has been forced to make major modifications to their browser support thanks to Apple and Lion. For me browsers are a tool to get my work done and I have little to no allegiance to any particular browser - I use the one that lets me get my work done in the most efficient manner possible and regularly change. For example, my last 2 default browsers have been Camino and RockMelt. Both had no support issues for me while using Snow Leopard.



AgileBits has chosen to not support Camino and appears to be intent upon not supporting RockMelt either. Here is what [url="http://forum.agilebits.com/index.php?/topic/7731-update-the-382-beta-7-extensions-now-support-contextual-menu-in-all-three-browsers/"]Khad had to say[/url] about chromium based support

[quote]Yep, not just one browser, but all three of the major browsers have received this functionality.



Since Chromium is not available in a stable build (except through unofficial community builds), functionality in Chromium will likely continue to be hit or miss. To get the most out of the new extension, please consider using one of the supported browsers. [/quote]



Perhaps I'm taking this comment out of context but what I see is support for Safari, Firefox and Google Chrome and everything else is hit or miss. When I am completing time-sensitive orders[b] I do not have time for hit or miss[/b].



While AgileBits gets it's act together I will have to implement alternative solutions. This is APITA, especially considering that what I used to have worked exceedingly well.



One other comment - when I search for new products I read the forums to get a feel for the product and it's support. Reading about the current situation would be cause for alarm.

Ben

Hi charlie98,



We appreciate your perspective on this. I think most people view browsers in the way that you do.



Let me start by saying that yes, because we are a small team (but really even regardless of that), we have to prioritize our resources. We've chosen to put Chrome, Safari, and Firefox (in no particular order) as our top priorities as they are the most used browsers.





We made the difficult decision to remove the Camino extension going forward because of several reasons. First, the future of Camino is uncertain, as can be seen on the [url="http://caminobrowser.org/blog/"]Camino blog[/url].



"Beyond that, the future is unclear. As a purely community-based open source project, no one is employed to work on Camino; all Camino developers are volunteers, working on Camino in their spare time, as a labor of love. While maintaining embedding in a fork of Gecko is theoretically possible, we don’t have the manpower for a sustained effort of that kind."



In addition to this, Apple has made some changes in OS X 10.7 (Lion) that will prevent 1Password from supporting Camino. These issues combined with other technical issues caused us to make the hard decision to remove the Camino extension completely.



Not only is Camino's future development uncertain, but the niche it once filled is getting smaller. Camino was the bee's knees when Safari was not very powerful and Firefox was not very Mac-like but the landscape has changed significantly since then. Firefox has gotten more Mac-like and Safari and Chrome have added more power, so between the two, Camino users should be able to find a comfortable home with one of those other browsers.



If you'd still like to use Camino and 1Password together, you can downgrade to 1Password 3.5 (note: 3.5 is not compatible with Safari 5.1/Firefox 6). Please [url="http://help.agilebits.com/1Password3/legacy_versions.html"]see this help guide[/url] for more details.



I'm certainly not saying that Rockmelt support is out of the question in the future... we are constantly evaluating where we should use our development resources, but I can say that we can't make it a priority at the moment.



I hope that either Chrome, Firefox, or Safari (or some combination) can meet your needs.



Regarding the current state of the forums... I'll admit we are experiencing some growing pains at the moment. We are doing our best to work through these quickly and are also doing our best to help our customers work through/around them.



If you have specific questions that we can help with please feel free to start a thread.



Thanks!

Ben

brenty

Hey there, charlie! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



Right now regarding Chrome we are working on stabilizing the new extension (currently in beta), but we are already looking into ways to get it working in Chromium as well. Getting it working in the official release is our top priority at the moment, though. I just wanted to let you know that this is on our radar.



[quote name='charlie98' timestamp='1315174274' post='44491']

Perhaps I'm taking this comment out of context but what I see is support for Safari, Firefox and Google Chrome and everything else is hit or miss. When I am completing time-sensitive orders[b] I do not have time for hit or miss[/b].

[/quote]



Not at all. I understand completely. We are focusing our resources currently on supporting the three major Mac browsers, which in turn covers the vast majority of our customer base. The greatest good for the greatest number of people and all that. But just because this is where we are focused today doesn't mean we are not open to other options as well. Given the resources and necessary frameworks, we would love to support everything. We just need to prioritize as a small team to make sure we help as many people as possible. I realize this doesn't solve your problem, and I apologize for the inconvenience. I just wanted to let you know where we are coming from.



[quote]

While AgileBits gets it's act together I will have to implement alternative solutions. This is APITA, especially considering that what I used to have worked exceedingly well. One other comment - when I search for new products I read the forums to get a feel for the product and it's support. Reading about the current situation would be cause for alarm.[/quote]



I am sorry you feel this way. We will just have to work harder to prove to you that your concerns are unwarranted. Keep in mind that you are welcome to use your previous setup if you need to wait and see how things develop with our new extensions. None of that has changed. Please let me know if you have any other questions. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

khad

I'm pretty sure the Chrome extension works fine in Rockmelt.



[url="http://help.agilebits.com/1Password3/extension_install_update.html#how_to_install_the_google_chrome_extension"]http://help.agilebit...hrome_extension[/url]



If you are having trouble, I'd love to resolve the issue for you in the browser extensions forum.