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MAS Price Just Increased to $24.95 [Sale ended]
Comments
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"I would highly recommend that AgileBits make it clear somewhere prominently on the product page and the store page, that 1PW is available from the MAS, and furthermore that future versions will only be available via MAS."
----This is what i meant. and should what Agile have done.Flag 0 -
[quote name='SaSaSushi' timestamp='1316259144' post='49887']
Those being?
[/quote]
Master Password being saved to the keychain and the Logins Bookmarklet, just off the top of my head.
[quote name='SaSaSushi' timestamp='1316259144' post='49887']
Firefox, Chrome and Safari. What else did you need?
[/quote]
Is that relevant? The supported browsers list is shorter than ever, my point stands just fine.
[quote name='SaSaSushi' timestamp='1316259144' post='49887']
The last I heard the extensions were separate from the main app and updated themselves. 3.9 is an upgrade for the main app, not the extensions.
[/quote]
What does that have to do with anything? The new extension system is still flakier and more inconsistent than ever before, and they still raised the price even with that caveat. How it updates is irrelevant.Flag 0 -
You guys have gone from a bunch of great developers that were thinking about the customer to a bunch of greedy guys who only care about your pocketbook. I have been a user of 1Password from the very beginning and you don't bother to let the users know about the $5 increase. Your excuse is people don't advertize price increases, but that is a BIG LIE because you are already saying this so called "discount" will end and the price will go up so you are announcing a price increase. Be careful to let your success let you move to price gouging. Look at what you use to charge for 1Password, it was never $49. Also 3.8 works lousy with the new Firefox and and you have taken big steps backwards. Try to save a new login, try to insert a wallet item. They DON'T Work. You use to be focused on delivering a great product instead of making money.Flag 0
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[quote name='shinratdr' timestamp='1316320855' post='50073']
What does that have to do with anything? The new extension system is still flakier and more inconsistent than ever before, and they still raised the price even with that caveat. How it updates is irrelevant.
[/quote]
It has to do with the fact that the changes in the extensions (many of which, like Firefox, were necessitated by changes in the browser) are not exclusive to 3.9 and thus have nothing to do with the price 'increase' you were bitching about.
Not to mention that you are under no obligation to purchase. I paid $19.99 for 3.9 (and the free upgrade to 4.0) and I feel that's a fair price. If you purchase right now it's $24.95, and that's a discount decrease, not a price increase.Flag 0 -
[quote name='roustem' timestamp='1316293981' post='50002']
I am sorry about that. Sending out a newsletter usually generates a few thousand reply emails in a single day and our Inbox is currently still at 700+.
Maybe we should've sent a newsletter from no-reply@ address but we never did that before.
[/quote]
I understand it may not be the normal thing you do, but please think about this: You decided to go MAS only, something you have not done before. This meant that you could only offer a very limited time upgrading price for those with 1Password 3.x, something you always offer, and for a longer period. So the fact that you may have never used this method before is fairly irrelevant considering the major shift in your business model.
What confuses me even more is that you STILL have not sent out such an email. I can understand making a mistake. I have a client centered business as well, and I make mistakes. But you need to learn from them and learn to do the right thing. In that case, it means inform your current clients that they are about to loose any upgrade pricing. Doing it now, rather than letting people discover it when the 4.0 version come out is better for your clients, and better for you (less posts/emails to deal with from angry clients).
Please understand, I love your product and am planning to upgrade come Monday when I am back at my work computer. This despite the fact that I have not gotten a very good response as to why you are not now sending out an email to your current clients to inform them of this change. I fully understand your need to end the promotional price and make a living. Please understand our need to get software upgrades after being with a company for multiple years, at a reasonable price. That and ensuring that you have good communication with your clients (and I am not talking about the people making inflammatory posts and who are just unhappy with the move to the MAS, they just have to get over it and move on).
OK, I am off my soapbox now. But I do hope that you learn from this and start updating your clients soon, instead of making them locate this information on their own. Thanks for the great software.Flag 0 -
I also think that your transition to MAS has been very poorly handled. As many others, I found out about this new upgrade path/situation a few days ago by chance through a friend. You should have informed all your loyal registered customers through email and then given a specific time frame within which to purchase at the special 19.95 price. That would have been fair and respectful of your customers. Instead, you're pushing this on us without making a sufficient effort to ensure that everybody is onboard and gets a chance to take advantage of the new pricing - to the extent that this is even wanted at all. We're basically paying prematurely for an upgrade we know nothing about. It's an act of faith in your business, but your business is not encouraging faith right now.
As I see it, this move to the MAS mainly benefits YOU, not your loyal customers. So at least do the right thing and
1. Inform all your registered 1password 3 users of what is going on and their options.
2. Put the price back down to 19.95
3. State what the time limit is to upgrade. Preferably more than a week, maybe through September would be convenient.
These three steps would be a professional way of conducting the upgrade, not to mention a way that would ensure that you don't lose customers in this process. I've been using 1password from the beginning and have recommended it to countless friends, but I will look for alternatives if this is how you intend to conduct your business.
Thank you.Flag 0 -
[quote name='Mangoes' timestamp='1316371001' post='50181']
I think it's time we all just gas up posting on the fora.
It's obvious they don't care about their customers.
[/quote]
Perhaps from your perspective but your views don't represent the views of everyone else on these boards.
I like saving money and that's exactly what I did with taking advantage of the MAS deal and even at $24.95 it
still represents a very good deal to "me". Other's may disagree but in the end it's going to come down to what
the masses of 1Password owners feel.Flag 0 -
Hi,
I do understand Agile's move to the MAS and the difficulties that result from Apple's policies. In the long run, this is probably the right move.
However, I admit that I have been very disappointed by the lack of direct communication regarding pricing etc. over the last few weeks, capped off with this latest (admittedly small, but still) change. The majority of your users do not read these forums nor follow you on Twitter, after all!
(And I don't think a 700-message inbox is a very good excuse!)
Yours,
AndrewFlag 0 -
[size=5][b]What I hate the most[/b][/size]
Is that the guys in charge at Agile haven't admitted to all of this. Haven't admitted screwing up.
And that they don't seem to be men enough to correct their mistakes, like by setting the price back at $19.99 on MAS and sending out a newsletter to all 1P customers notifying them of the sale. And having the sale for at least the rest of September. And of course the newsletter should tell the customers about the changes (like how 3.9 and further will only be available from MAS) in the pipeline.
Newsletters coming from a no-reply address is somewhat of a standard, so I don't really think Agile can explain the missing newsletter by problems managing the email load..
[b][size=6]Is that really so hard?[/size][/b]Flag 0 -
[quote name='mixture' timestamp='1316384444' post='50219']
like by setting the price back at $19.99 on MAS and sending out a newsletter to all 1P customers notifying them of the sale. And having the sale for at least the rest of September. And of course the newsletter should tell the customers about the changes (like how 3.9 and further will only be available from MAS) in the pipeline.
[/quote]
I would just add that I'm a little concerned that they have found time to post information on their own webstore by raising the price and showing that on the product page, but not explaining that if you are running Lion, and expect future upgrades (functional, not security/bugfixes/stability) that you ought to head over to the MAS to buy 1Password there.
Not everyone reads a forum or checks Twitter before he/she buys a piece of software from a company...
KalleFlag 0 -
whatever
great software
stop whinging about priceFlag 0 -
People have the right to whine when they are being bullied into buying something thats is inferior.
They want us to re-buy an inferior version 3 so we can get version 4 for nothing. When no one knows what version 4 will bring. What happens if 4 is rubbish they going to issue us refunds ?
Now they say on the fora that they are not sure if they will sell it via their web store. They are jerking us about. If this happens are the people from the MAS that want a refund going to get it ?
This company has lost it's way.Flag 0 -
[quote name='mixture' timestamp='1316384444' post='50219'] (like how 3.9 and further will only be available from MAS) in the pipeline.
[/quote]
According to Agile staff another thread they say, "we haven't decided if 1Password 4 will be available through our web store, it's just too early to say."Flag 0 -
[quote name='Mangoes' timestamp='1316268232' post='49913']
Version 4 better be something amazing otherwise you are going to have a very large amount of very unhappy customers.
Very poor that we were not noticed via Email. Very arrogant to to think all your customers read your Twitter feed.
[/quote]
As a long time supporter/promoter of 1Password I agree email would have been a far better way of notifying customers. I, for one, never use Twitter.
I also think the sale should have gone on longer or waited till far more people have upgraded to lion. Perhaps you should have done a survey to see just how many of your customers have actually upgraded to Lion?Flag 0 -
[quote name='Mangoes' timestamp='1316402033' post='50255']
People have the right to whine when they are being bullied into buying something thats is inferior.
They want us to re-buy an inferior version 3 so we can get version 4 for nothing. When no one knows what version 4 will bring. What happens if 4 is rubbish they going to issue us refunds ?
Now they say on the fora that they are not sure if they will sell it via their web store. They are jerking us about. If this happens are the people from the MAS that want a refund going to get it ?
This company has lost it's way.
[/quote]
It seems to me that whinging about a product you have not even purchased is pretty ridiculous.
You'd make your point much more effectively by simply exercising your right to not purchase it. This may come as some surprise but no one's forcing you to.
I found out about the 1Password 3.9 MAS and free upgrade to 4.0 on about 12 different tech news sites. It's not like it wasn't widely reported.Flag 0 -
[quote name='Mangoes' timestamp='1316402297' post='50257']
According to Agile staff another thread they say, "we haven't decided if 1Password 4 will be available through our web store, it's just too early to say."
[/quote]
In the thread from which the quote you pulled originated, 2 posts later an admin wrote:
[quote]
It was decided soon after Stu posted his message and then I updated the description in App Store.
We are not trying to scare anyone into anything. We are trying to get ourselves time back to write software. The time we spent on managing (currently 6) servers, one store, 2 merchant accounts. And time spent on creating our own licensing scheme. We'd better spend it on making 1Password better. [/quote]
4.0 and all future versions will be MAS-only.
Here is the [url="http://forum.agilebits.com/index.php?/topic/8028-free-upgrades-to-1password-4-only-for-mac-app-store-purchase/"]thread in question[/url].Flag 0 -
I think the whole situation has become a bit of a joke, and coming out with excuses is meaningless when there isn't an attempt to offer solutions.
The recent issues with the functionality have been frustrating enough, but these things happen. We get the usual lines of "Our existing users are, of course, incredibly important to us" and all the other stuff, but in reality it isn't really shown with the whole MAS situation.
Surely if your existing customers were so important to you then you would have wanted to make sure that they were fully aware of the promotion? Excuses about not wanting to send out an email seem odd. Even then, why not incorporate a clear headline message about the MAS launch onto the release notes of 3.8.5 to make sure that everyone was fully aware? Simple, basic option.
I don't particularly care about the $5/£3.50 price difference, but rather with all the functionality issues over the recent weeks that there was no attempt to go out of your way to make sure all the existing customers had the chance to get the update at the best possible price. I'm sure that there will be plenty of users who will still be unaware of this.
I will probably still update, but it is a probably now, rather than the certainty it would have been with some notice.Flag 0 -
[quote name='SaSaSushi' timestamp='1316427282' post='50293']
It seems to me that whinging about a product you have not even purchased is pretty ridiculous.
You'd make your point much more effectively by simply exercising your right to not purchase it. This may come as some surprise but no one's forcing you to.
I found out about the 1Password 3.9 MAS and free upgrade to 4.0 on about 12 different tech news sites. It's not like it wasn't widely reported.
[/quote]
I have bought 1Password, from version 1 and the upgrade to 3 and bought 3.9 from the MAS
The problem isn't having to pay for a new version it's they way the went about it.Flag 0 -
Personally, I'd rather not have to buy 1Password through MAS, but I understand why it makes sense for AgileBits - if it means more time spent on improving 1P and less time dealing with servers and licensing that can't be a bad thing.
However, I do agree with many of the comments about how this has been announced and the price increase. I keep up with 1Password changes by two means - 1Password itself telling me it has an update, and the AgileBits blog. I haven't seen any mention on the former telling me that there is a version 3.9 from MAS with or without pricing info, and there has only been 1 post on the blog on Sept 9th. I've been away for just over a week and in that time the announced blog price of $20 has increased by $5.
I don't really mind the price, but I do think the way this has been announced to existing customers could have been done better. I've often seen software offered at a limited time update price for a period, but don't recall any software where it has been such a short time before a price increase [b]and[/b] the timeframe not being explicit from the start.
I love 1P, and will no doubt keep using it and buying upgrades for a long time, but I really hope you can do a better job communicating next time.Flag 0 -
[quote name='SaSaSushi' timestamp='1316330497' post='50111']
It has to do with the fact that the changes in the extensions (many of which, like Firefox, were necessitated by changes in the browser) are not exclusive to 3.9 and thus have nothing to do with the price 'increase' you were bitching about.
[/quote]
You didn't even read my post, eh? I never said anything about 3.9. The browser support is reduced as of recent versions, hence it's a bad time to raise the price. That was my point.
BTW, It is a price increase, no need for the quotes unless you are delusional.
[quote name='SaSaSushi' timestamp='1316330497' post='50111']Not to mention that you are under no obligation to purchase. I paid $19.99 for 3.9 (and the free upgrade to 4.0) and I feel that's a fair price. If you purchase right now it's $24.95, and that's a discount decrease, not a price increase.
[/quote]
OMG! You mean I'm not [i]forced [/i]to buy 1Password? Nobody is holding a gun to my head? Amazing! I mean, that was the only reason I was complaining. This guy has a gun against my temple and is forcing me to buy 1Password and I don't want to spend an extra $5 just to save my life. Or just maybe, I'm pointing it out because I think this a bad move in general, not because of how it affects me personally? No, that's much too logical.
I already own a regular license and a MAS license. Once again, completely irrelevant (you have a hard time staying on topic). I could own 10 licenses for each purchased at $100 a pop. It doesn't matter. My point was this is a bad time to raise the price. I have a difficult time recommending it to clients based off of the previous price & reduced feature set, at $50 there is no chance in hell I will anymore.Flag 0 -
[quote name='shinratdr' timestamp='1316488347' post='50515']
BTW, It is a price increase, no need for the quotes unless you are delusional.[/quote]
Not that is in the least bit pertinent but no, It is a $5 reduction of the original discount. There, no quotes.
[quote]OMG! You mean I'm not [i]forced [/i]to buy 1Password? Nobody is holding a gun to my head? Amazing! I mean, that was the only reason I was complaining. This guy has a gun against my temple and is forcing me to buy 1Password and I don't want to spend an extra $5 just to save my life. Or just maybe, I'm pointing it out because I think this a bad move in general, not because of how it affects me personally? No, that's much too logical.[/quote]
Such passionate sarcasm! Really, calm down. We're freely exchanging our opinions, is all. I was openly wondering what you (and others like you) hoped to achieve with your whiny complaints in here.
If Agile has overpriced it, their profit margin will reflect it.
[quote]My point was this is a bad time to raise the price. I have a difficult time recommending it to clients based off of the previous price & reduced feature set, at $50 there is no chance in hell I will anymore.
[/quote]
Finally, a productive way to show your disapproval.Flag 0 -
[quote name='SaSaSushi' timestamp='1316492653' post='50528']
Not that is in the least bit pertinent but no, It is a $5 reduction of the original discount. There, no quotes.
[/quote]
The price of 1Password weeks ago was $40. It has since increased to $50. That is a price increase, the end.
[quote name='SaSaSushi' timestamp='1316492653' post='50528']
Such passionate sarcasm! Really, calm down. We're freely exchanging our opinions, is all. I was openly wondering what you (and others like you) hoped to achieve with your whiny complaints in here.
[/quote]
Really? It was a sincere request into what we think our "whiny complaints" are achieving? Now why does that sound like completely insincere [censored]...
[quote name='SaSaSushi' timestamp='1316492653' post='50528']
If Agile has overpriced it, their profit margin will reflect it.
[/quote]
You're right. I was used to the old AgileBits that cared about frustrated & angry customers. It's taking a little while to sink in that the new Agile could care less about that and the only way to get their attention now is to stop paying.
[quote name='SaSaSushi' timestamp='1316492653' post='50528']
Finally, a productive way to show your disapproval.
[/quote]
If this is unproductive, it's only because a deaf AgileBits and sycophantic customers like you are making it so. There is no reason it should be inherently unproductive to voice my concerns about a price increase in the official forms of the product.Flag 0 -
Uh.. why wasn't I notified of this? You guys should really make an effort to reach out to you [u][b]current[/b][/u] customers. Not everyone actively visits the forums, or follows you on Twitter. I just so happened to stumble upon this thread while looking for support. This is another red tick against 1P..... I'm not sure if you guys can afford anymore.
My advice is to send out a newsletter to your [u][b]loyal, current customers[/b][/u], notifying us about the MAS only upgrade, with a coupon code to the $19 price point.Flag 0 -
[quote name='shinratdr' timestamp='1316545513' post='50655']
The price of 1Password weeks ago was $40. It has since increased to $50. That is a price increase, the end.[/quote]
When the promo ends, and it actually costs $50 you will be correct. The end.
[quote]If this is unproductive, it's only because a deaf AgileBits and sycophantic customers like you are making it so. [/quote]
So now it's personal attacks? Whatever, dude. I get it, squeaky wheel gets the grease, right?
Actually, I am not entirely pleased with the changes in the Firefox (my browser of choice) 6+ extensions, nor am I overjoyed that they've decided to switch to the MAS. That said, I [i]understand[/i] Agile's explanation for them.
I have been with Agile long enough that I trust them to be able to overcome the adversities. For me, personally, it was worth the $19.95 investment to me to give Agile the benefit of the doubt for V4.0.
Would I have paid $50? No, and I wouldn't have paid $40 either. $19.95, yeah, I'll give it a shot.
Agile has earned my trust for the years of excellent products and service up till now and I'm not as quick as you are to suddenly declare them uncaring, money-hungry opportunists.Flag 0 -
Registered solely to add to the criticism
This is amateur night.
I'm a current 3.8.6 customer. Not a perfect product by any means but seemed to be the best out there. Found out about this 'update'/'offer' by accident on a MacRumors forum. Now expected to fork out for an update to a seemingly more restricted version and cross my fingers that 4.0 is worth it? Seriously?
I've heard of 'try before you buy' but 'buy before you try'? 'Cmon....
Any chance Agile will live up to their name and address current customer concerns?
Mind you, customer retention strategies don't seem to be high up the agenda.
Alternative products anyone?Flag 0
This discussion has been closed.