Mac App Store Installation Issues [SOLVED]

smithbp · September 2011

same response too.

/var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

jlynch3 · September 2011

i tried reinstalling, as I was never presented with the splash screen, started reinstalled app, no splash screen, entered master pw, got the following:

NSInternalInconsistencyException

Exception: -[NSButton(0x7ff6f2c7f210) lockFocus] failed with window=0x7ff6f4620490, windowNumber=55, [self isHiddenOrHasHiddenAncestor]=1

Wildcat_1 · September 2011

Hi there

As a long time user I was shocked to hear about the MAS only plans but excited too (weird kind of day). However before I purchase the new version I do have an install question. Currently I sync my 1Password file between 2 Mac's due to a large number of entries. Can I do this in future using the MAS version so I can keep both machines up to date with content ? I can't use Dropbox at work so that is out and to be honest with all the craziness over their security recently would not go that route even if I could.

Please help me with this and also let us know what options are there for those of us in this predicament without Dropbox access ?

Thanks

roustem · September 2011

[quote name='MarkRWC' timestamp='1315509250' post='45555']

[CODE]

$ ls -al /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

-rw-------@ 1 markf wheel 376 Mar 10 2011 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

[/CODE]

[/quote]

Thank you. It looks like you have extended attributes there as well. Could you please try to run this command:

[code] ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.*/overrides.plist [/code]

MarkRWC · September 2011

[quote name='roustem' timestamp='1315511501' post='45583']

Thank you. It looks like you have extended attributes there as well. Could you please try to run this command:

[code] ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist [/code]

[/quote]

[CODE]

$ ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

-rw-------@ 1 markf wheel 376 Mar 10 2011 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

com.apple.metadata:_kTimeMachineNewestSnapshot 50

com.apple.metadata:_kTimeMachineOldestSnapshot 50

0: group:everyone deny write,delete,append,writeattr,writeextattr,chown

[/CODE]

remote control · September 2011

I'm not sure I'm having the same problem, but this may shed some light (probably on my own shortcomings). I've not used 1password before. I bought it today through MAS. Not being one to read instructions, I simply launched it once it downloaded. I entered a password twice and a hint, hit continue and nothing happened. I thought perhaps my password wasn't robust enough, so i tried several different variations. In every case, I did not get beyond the initial create Master Password entry screen. I quit, trashed the app and re-downloaded. No change in behavior. I repaired permissions - no change. The system I was using so far is an older MacBook Pro 2.4GHz Core2Duo running Lion. Here is the error message from the console:

9/8/11 12:21:09.511 PM com.apple.AppSandboxSMLoginItemEnabler: FAILURE: Failed to write property list at /var/db/launchd.db/com.apple.launchd.peruser.503/overrides.plist. (The operation couldn’t be completed. Permission denied)

9/8/11 12:21:09.512 PM 1Password: Failed to start 1Password Helper

9/8/11 12:21:09.512 PM 1Password: [39001] Failed to start 1Password Helper

9/8/11 12:21:09.512 PM 1Password: [39001] Connecting to 1Password Helper

9/8/11 12:21:09.513 PM [0x0-0x18018].com.agilebits.onepassword-osx: Sep 8 12:21:09 Macintosh.local 1Password[201] <Error>: [39001] Failed to start 1Password Helper

9/8/11 12:21:09.513 PM [0x0-0x18018].com.agilebits.onepassword-osx: Sep 8 12:21:09 Macintosh.local 1Password[201] <Notice>: [39001] Connecting to 1Password Helper

9/8/11 12:21:09.513 PM 1Password: Connection invalid

9/8/11 12:21:09.513 PM 1Password: [39001] Connection invalid

9/8/11 12:21:09.514 PM [0x0-0x18018].com.agilebits.onepassword-osx: Sep 8 12:21:09 Macintosh.local 1Password[201] <Error>: [39001] Connection invalid

9/8/11 12:21:14.515 PM 1Password: [39001] Refreshing Helper

9/8/11 12:21:14.515 PM [0x0-0x18018].com.agilebits.onepassword-osx: Sep 8 12:21:14 Macintosh.local 1Password[201] <Notice>: [39001] Refreshing Helper

9/8/11 12:23:28.634 PM helpd: Could not find access page in directory /Applications/SlingPlayer.app/Contents/Slingbox Setup Assistant.app/Contents/Resources/en.lproj/SetupAssistantHelp

9/8/11 12:34:20.084 PM [0x0-0x1d01d].com.apple.Safari: objc[235]: Object 0x6d049b40 of class __NSArrayM autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

9/8/11 12:34:20.084 PM [0x0-0x1d01d].com.apple.Safari: objc[235]: Object 0x6d05d100 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

I then installed 1password via MAS on my newer MBP Core2Duo. Both systems are running Lion and have a similar compliment of software, although there are a few exceptions. The Master Password entry worked without a hitch, taking me to the unlock screen after hitting the Continue button. So, one success and one not yet successful.

jlynch3 · September 2011

I've tested accessing the data file from Windows, and it accepts my master pw fine... cannot get into it from the mac side at all!

fbronner · September 2011

[quote name='roustem' timestamp='1315511501' post='45583']

Thank you. It looks like you have extended attributes there as well. Could you please try to run this command:

[code] ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.*/overrides.plist [/code]

[/quote]

Gives

-rw-------@ 1 fbronner wheel 0 8 Jun 2009 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

com.apple.metadata:_kTimeMachineNewestSnapshot 50

com.apple.metadata:_kTimeMachineOldestSnapshot 50

0: group:everyone deny write,delete,append,writeattr,writeextattr,chown

operationworld · September 2011

Hey Guys... Same issue. 1Password usually has ZERO issues... MAS 3.9 Everything was great until I upgraded... linked it to my DropBox

mgshoutman · September 2011

mmmh, not happy with this situation. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_sweating.png' class='bbc_emoticon' alt='(sweat)' />

Bought 3.9 in the MAS and had no problems on non dropbox machines except with the Chrome extension not working.

I definitely wait with installing on Dropbox machines until there is more clear about a possible Dropbox bug <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_yes.png' class='bbc_emoticon' alt='(y)' /> <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

jlynch3 · September 2011

I can't change the location of the data file in Preferences, can't manually open my valid data file in ~/Dropbox/work... any help?

netnothing · September 2011

[quote name='jlynch3' timestamp='1315513794' post='45619']

I can't change the location of the data file in Preferences, can't manually open my valid data file in ~/Dropbox/work... any help?

[/quote]

Welcome to the club! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_angry.png' class='bbc_emoticon' alt=':@' />

I have a useless MacBook/1Password combo right now because I can't select the Dropbox folder.

-Kevin

Ben · September 2011

[quote name='Wildcat_1' timestamp='1315510326' post='45571']

Hi there

As a long time user I was shocked to hear about the MAS only plans but excited too (weird kind of day). However before I purchase the new version I do have an install question. Currently I sync my 1Password file between 2 Mac's due to a large number of entries. Can I do this in future using the MAS version so I can keep both machines up to date with content ? I can't use Dropbox at work so that is out and to be honest with all the craziness over their security recently would not go that route even if I could.

Please help me with this and also let us know what options are there for those of us in this predicament without Dropbox access ?

Thanks

[/quote]

Hi there,

Currently we only support syncing via Dropbox however it is possible that other sync methods will come in the future (such as iCloud).

roustem · September 2011

[quote name='fbronner' timestamp='1315512108' post='45591']

Gives

-rw-------@ 1 fbronner wheel 0 8 Jun 2009 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

com.apple.metadata:_kTimeMachineNewestSnapshot 50

com.apple.metadata:_kTimeMachineOldestSnapshot 50

0: group:everyone deny write,delete,append,writeattr,writeextattr,chown

[/quote]

Thank you!

It seems that both you and Mark are having problems with ACL on the overrides.plist file.

I am going to find a command to fix this.

netnothing · September 2011

[quote name='roustem' timestamp='1315514260' post='45626']

Thank you!

It seems that both you and Mark are having problems with ACL on the overrides.plist file.

I am going to find a command to fix this.

[/quote]

When I run the command:

[CODE]

$ ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

-rw------- 1 kevinbush wheel 2313 Sep 8 14:57 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

[/CODE]

mgi · September 2011

[quote name='roustem' timestamp='1315514260' post='45626']

Thank you!

It seems that both you and Mark are having problems with ACL on the overrides.plist file.

I am going to find a command to fix this.

[/quote]

I have same ACLs when I check it. But I'm not sure if it is good idea to change it. Maybe there is a reason for that.

operationworld · September 2011

Too much for me... Agile, would you refund my 3.9 MAS purchase? I'll stick with the 3.8.5 version that worked fine... I deleted the 3.9 and re-installed the 3.8.5.

Refund please?

Ben · September 2011

[quote name='operationworld' timestamp='1315515063' post='45635']

Too much for me... Agile, would you refund my 3.9 MAS purchase? I'll stick with the 3.8.5 version that worked fine... I deleted the 3.9 and re-installed the 3.8.5.

Refund please?

[/quote]

Applications (including 1Password) that are sold through the Mac App Store are actually sold directly by Apple, not by us. Apple's official policy (which can be found here: http://support.apple.com/kb/HT4461) is:

If you experience a technical issue with an app, first contact the developer of the app for assistance. Their support contact information can be found on the app's page in the Mac App Store. If that does not resolve the issue, contact Mac App Store Customer Support.

Mac App Store Customer Support can be found here:

http://www.apple.com/support/mac/app-store/

We'd be happy to help resolve any technical issue you are having.

operationworld · September 2011

Thanks AWS Team... I appreciate your willingness to solve any technical issues I am having... However... there are dozens [guessing] of people on this thread trying to use the new release 3.9 that is not working through the dropbox avenue...

[quote]We'd be happy to help resolve any technical issue you are having. [/quote]

Is it possible that your release doesn't work properly? Just wondering...

mihaelcmrk · September 2011

have the very same problem, fingers crossed to find a solution ASAP!

Thank You.

<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

operationworld · September 2011

Re-installing 3.8.5 works fine...

roustem · September 2011

[quote name='operationworld' timestamp='1315515873' post='45648']

Is it possible that your release doesn't work properly? Just wondering...

[/quote]

I believe that it is related to a certain configuration. Do not forget that 1Password had passed two reviews in Mac App Store. It is also currently ranked in top 10 around the world and we would be having tens of thousands of users reporting this problem.

roustem · September 2011

[quote name='netnothing' timestamp='1315514488' post='45629']

When I run the command:

[CODE]

$ ls -FaBl@WeHd /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

-rw------- 1 kevinbush wheel 2313 Sep 8 14:57 /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist

[/CODE]

[/quote]

It looks fine. Is your problem exactly the same?

david482 · September 2011

I just bought 1PW from the MAS. When I try to run the install I get to the opening screen enter a pw and a hint but nothing happens when I hit continue. I can't get past the opening

netnothing · September 2011

[quote name='roustem' timestamp='1315516705' post='45665']

I believe that it is related to a certain configuration. Do not forget that 1Password had passed two reviews in Mac App Store. It is also currently ranked in top 10 around the world and we would be having tens of thousands of users reporting this problem.

[/quote]

No offense....but just simply syncing with Dropbox doesn't seem like a "certain configuration".

The MAS version can't choose the location of the datafile within Dropbox (no sub folder). In face the MAS version doesn't seem to want to allow users to Move/choose the location at all.

Seriously....this Dropbox issue is a killer for me. I have 2 Macs, 2 iPhones and an iPad.....I need DB support.

Please DB team.....fix this issue.

-Kevin

roustem · September 2011

[quote name='mgi' timestamp='1315514864' post='45632']

I have same ACLs when I check it. But I'm not sure if it is good idea to change it. Maybe there is a reason for that.

[/quote]

It could be. I sent the report to Apple and hopefully they will get back to us soon.

Just in case you want to try it, here is the command I found on [url=https://discussions.apple.com/thread/1708007?start=0&tstart=0]discussion forums[/url].

[code] chmod -RN /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist [/code]

netnothing · September 2011

[quote name='roustem' timestamp='1315516756' post='45666']

It looks fine. Is your problem exactly the same?

[/quote]

On Mac Pro - first Mac I installed on. I had in ver 3.8.5:

1) My DB folder on a 2nd drive (I understand that's an Apple issue that it needs to be in your user folder)

2) Once I moved DB to my User folder.....my datafile was in a subfolder in DB. 1Password wouldn't use that. It would create the local copy. If I said Use Dropbox....it would ONLY allow the datafile to be in the root of the DB folder.

3) So I gave in....I moved it to the root of my DB folder. Now it seems my Mac Pro is ok.

4) iPhone looks to be syncing correctly

5) However, on my MacBook...it WILL NOT allow me to select/change the datafile location to use the datafile in Dropbox. I never got the Welcome screen on that install from the MAS.

-Kevin

roustem · September 2011

[quote name='david482' timestamp='1315516782' post='45667']

I just bought 1PW from the MAS. When I try to run the install I get to the opening screen enter a pw and a hint but nothing happens when I hit continue. I can't get past the opening

[/quote]

Please check the messages in Console.app. Most probably you will see this error:

[code] com.apple.AppSandboxSMLoginItemEnabler: FAILURE: Failed to write property list at /var/db/launchd.db/com.apple.launchd.peruser.501/overrides.plist. (The operation couldn't be completed. Permission denied) [/code]

roustem · September 2011

[quote name='netnothing' timestamp='1315517088' post='45671']

On Mac Pro - first Mac I installed on. I had in ver 3.8.5:

1) My DB folder on a 2nd drive (I understand that's an Apple issue that it needs to be in your user folder)

2) Once I moved DB to my User folder.....my datafile was in a subfolder in DB. 1Password wouldn't use that. It would create the local copy. If I said Use Dropbox....it would ONLY allow the datafile to be in the root of the DB folder.

3) So I gave in....I moved it to the root of my DB folder. Now it seems my Mac Pro is ok.

4) iPhone looks to be syncing correctly

5) However, on my MacBook...it WILL NOT allow me to select/change the datafile location to use the datafile in Dropbox. I never got the Welcome screen on that install from the MAS.

-Kevin

[/quote]

Kevin,

It appears that you had an older version of 1Password.keychain in the default location (~/Library/Application Support/1Password). When you installed the Mac App Store version, this copy was migrated into the container and 1Password started using it instead of the Dropbox file.

Try quit 1Password (and 1Password Helper) and then rename (or delete) this file: ~/Library/Containers/com.agilebits.onepassword-osx-helper/Data/Documents/1Password.agilekeychain.

If you restart 1Password, it should start using the Dropbox file.

jlynch3 · September 2011

[quote name='roustem' timestamp='1315516705' post='45665']

I believe that it is related to a certain configuration. Do not forget that 1Password had passed two reviews in Mac App Store. It is also currently ranked in top 10 around the world and we would be having tens of thousands of users reporting this problem.

[/quote]

I don't think this is an appropriate reply. 1Password is a bit more important to our workflow than a word processor. I've done a COMPLETE REMOVAL and REINSTALLATION, and 3.9 locks me out of my keychain, which can be accessed from windows without a problem. No one from AgileBits has engaged me on this forum to do additional troubleshooting in the hours that I've spent here. It IS a serious problem with your release. Please help us use your product.

Mac App Store Installation Issues [SOLVED]

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