1Password ONLY from App Store?

youngjm

Hey just checked out the App store and the featured app was..........1Password!



As stated earlier, I do like the MAS store and understand why this is being done. It might have made more sense to label this version 4.0 and not 3.9. Paying for major updates is common here and probably would still of had some discussion but maybe not as much!



One more vote for less glitz in the extensions until the functionality is smooth. I did not mind the simplistic nature of the prior versions. They worked more than not!



Thanks

geo

[quote name='bwoodruff' timestamp='1315533151' post='45978']



As mentioned in the FAQ, we really can't do rain checks on this one. Sorry. Lion really isn't that bad (it doesn't bite, I promise), and the price is right. We're encouraging everyone to upgrade to Lion. Also, the Lion only decision isn't a MAS exclusive one. If we did continue to offer updates post-3.8 through our website they would be Lion only as well.







New users do luck out in the fact that they get v4 for $19.99, which we're considering an introductory promo price for the MAS version. We've had promos on v3 that had it down to that price or lower (see: bundles) before.

[/quote]



Hi,



I usually don't comment on forums but I've liked your company so he goes my two cents...



I can't upgrade at the moment given that the upgrade cost of other programs now unusable without Rosetta has made Lion too expensive. So as Lion settles down and I wait for resources to accumulate to upgrade other programs at high cost and small benefit, I read about this rather rude upgrade story in the press today. I like many here like your program. Promote it to friends and colleagues.



The one path Agile has chosen leaves me out twice. Right now I can't even consider moving to your latest version given I can not move to Lion without prohibitive cost. Then after I eventually move I'll have to side grade to a product with perhaps a longer bug fix cycle and on top of that pay full boat for the trouble because "we really can't do rain checks on this one"



I'd say wrong answer [b]again[/b]. Please think before you speak and consider the situations of your users or not...



I didn't think I'd ever be looking for an alternative but FinalCut has helped Adobe recently gain users with their mess of an upgrade. Perhaps this will play out like that too.



Quicken has orphaned it's Mac users too. I'm looking for a finance program as a result.



best,



geo

ashcroft3000

Thanks for the quick reply, bwoodruff!



I really don't appreciate this policy, though. It feels like some Agile Bits rep suddenly appearing at my door, saying: "Pay now for nothing new or lose 20 bucks later. Basically, you'll pay twice as much then. If you don't buy "nothing new" now, tomorrow we'll treat/charge you like you've never been our customer before... Oh, and you have to complete the time-consuming task of migrating to Lion before you can buy nothing new. We hope you can spare that time right now. No, I really don't know how long that offer's still good..."



So, could you guys *please* say how long at least you're going to run the MAS promo?



Thanks!

bseymore

After countless updates over the last however many years it has been since I last gave AgileBits any money, I was more than willing to jump to the AppStore version. No other software company I know of is as supportive of their product as Agile. Updates are frequent -- sometimes two or three in a single day -- and two or three times over the years, Agile gifted me an extra license to give away to friends or colleagues.



As a web developer 1Password is one of the most vital apps on my Mac and iPhone.



So, to all at Agile, enjoy the three or four lattes you earned off my license fee. You've saved me hours over the years.

pmconaway

Ok, I've only read the first two pages of replies to the original post. My preference is to have both a MAS and a non MAS distribution of 1P.

lhotka

[quote name='TheJesusFish' timestamp='1315528950' post='45942']



I can confirm that the mobile app works perfectly fine in the beta builds of iOS 5. You needn't update it in order to continue to use it. Yes, eventually, both 3.8 and the current iOS app will stop functioning. But not for a long time. And while the MAS prevents upgrading for some users, it also opens the door to a lot more. I, for one, am really pleased it's on the app store. Installation (and reinstallation) on multiple machines is painless (and now free.) While 1password may be the best password manager on the market, it is hardly the only. If you cannot continue to use 1Password after your copies cease function, then you will find something else that will fall in line with your requirements and restrictions.



AgileBits wants to go to the App Store, that makes sense to them. They have spent the last 6+ years innovating their software, why would I say "Wait wait wait, you can't go that way."



My point is the software everyone pays for works right now. Unless something shifts violently with iOS 5, it will continue to work for years. By the time it stops working, it would have been time to pay for an upgrade. At that point, maybe your situation has changed, maybe the MAS is an option. If not, you aren't out any money, you just have to go in a different direction.

[/quote]



No disagreement with any of that, though I expect a shorter timeline than you do. All it takes is one security-related bug that's not back-ported, and it's game over. As I noted in an earlier post, it's a business decision and I can respect that. The simple thing to do is to say, 'Sorry, we know some of you can't use the MAS, but it's a business decision that we had to make.' Trying to tell us that our requirements aren't valid, and blowing off those concerns isn't good customer relations. To be clear - we're going to have the same problem with iWork's next version, and may very well have to abandon that too. I understand Apple's desire to control the universe (insert maniacal laughter here), but to presume it's a good model for everyone isn't rational. One example is Apple's assumption that everyone can download multiple copies of a 4GB application (though they at least eventually came out with USB keys). Another is Blizzards 'online always' model for Diablo III. Both may make business sense, but that doesn't mean it didn't annoy a lot of users, and eliminate the software as an option for others.



Just so my position is clear, none of the changes due to the app store restrictions appear to impact my uses for the program (couldn't do anything with cloud syncing anyway). It's the MAS-only distribution that's the problem for me. All of my other programs that are now in the app store still offer a direct purchase option as well - same code, different outlets (Scrivener, OmniGroup's stuff, etc). I'm more than willing to pay for upgrades more often than Agile asks - and I'm even willing to pay a premium for a non-MAS version ($10-20 extra would be fine).



One of the emerging issues with the App Store is that it prevents transferring of software (i.e. if a husband dies, the wife doesn't get the license) between accounts. That's also true of the iTunes store (which is why I avoid getting things there that are available via other outlets). I understand that software is always a license to use and not true ownership, but the effective impact is still the same. Right now it's not a huge issue, but what happens in a couple of generations. Will folks have to maintain their own, each of their parents, and each of their grandparents Apple IDs? How does that work if there are more than 5 grandkids? None of that has been addressed for either the App Stores or iTunes store.

caesar113

[quote name='roustem' timestamp='1315525400' post='45871']

We'll do our best. I personally worked for 12+ hours a day without weekends since June. I am not sure how long I can last like this though, this is the main reason we are trying to reduce the complexity where we can.

[/quote]

[quote name='bwoodruff' timestamp='1315526405' post='45891']

Growing the company is not always the right answer, though.

[/quote]



I can empathize with your situation, but the fact of the matter is that if you are understaffed for your current situation, then you need to hire more people until you create an environment that can be handled by the current staff. There is a reason that temp agencies, interns, and contractors exist. AgileBit's C level employees are making some very serious business blunders here. Being an engineer, I hate to say this, but this is what happens when an engineer runs a company rather than hiring an experienced business person.

emptymind

If I purchase the App Store version, will two user accounts on the same machine be able to have access to their own separate 1password files in their own separate dropboxes?

Additionally, can a second computer can also have an identical setup? We have two machines, but switch who is using them and keep separate logins.



Thank you.

m021478

Allow me to preface this comment with the following statement - I am a bonafide power-user. I don't mean to be snobby, just realistic. I can promise all of you that I am more of a tech-geek that understands all things tech better than 90-95% of everyone else on this board.



Having said that, I am delighted that you added 1Password to the Mac App Store. I even repurchased the app a second time just so I can have a purchased version available from my purchased apps list.



Listening to the ranting of some of the other users on this board makes me furious! 1Password is an irreplaceable Mac app, in the ranks of the other heavyweight Mac apps like Evernote, Dropbox, and Quicksilver. The greatest function of the Mac App store is the consolidation of my apps into a single place, from which I can easily check for updates to these apps just by opening the App Store, and from which I can easily re-download and/or reinstall any apps on my other computers (or on future new computers) without having to scour the net to find everything.



For people to claim that 1Password is now useless just because it's been added to the Mac App store is absurd. Clearly written by someone who has no idea what the heck they're talking about!



Keep it up Agile Solutions! 1Password changed my computer workflow more than any other app since Quicksilver. Thanks!

mpounsett

I'd like to toss in another vote against using the MAS exclusively. I really don't see the benefit to Agile to switching, and there definitely isn't any benefit to the end users. Updates will be slower.. Apple will want a cut which will raise prices... testing of beta versions will be either extremely difficult or, more likely, impossible.. users who cannot access the MAS won't have any obvious way of installing 1P... it just seems like all downside to me.

cactusj

Congrats on the MAS version release AgileBits!



I opened up the MAS to see if I had any updates for my other apps, and saw 1P in the featured app roller!

I was quite surprised (pleasantly).



<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='cactusj' timestamp='1315548013' post='46139']

Congrats on the MAS version release AgileBits!

[/quote]



Thanks so much! We're excited, too, and we will do our best to answer everyone's questions as fast as we can...but they sure come in fast! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='pmconaway' timestamp='1315536142' post='46008']

Ok, I've only read the first two pages of replies to the original post. My preference is to have both a MAS and a non MAS distribution of 1P.

[/quote]

[quote name='mpounsett' timestamp='1315544608' post='46122']

I'd like to toss in another vote against using the MAS exclusively. I really don't see the benefit to Agile to switching, and there definitely isn't any benefit to the end users. Updates will be slower.. Apple will want a cut which will raise prices... testing of beta versions will be either extremely difficult or, more likely, impossible.. users who cannot access the MAS won't have any obvious way of installing 1P... it just seems like all downside to me.

[/quote]



Thanks for you vote, guys! At this time we are planning on having it be MAS-exclusive and Lion only going forward, but nothing is written in stone. And no matter what happens, we will still be here supporting you. I helped another 1Password 2/Tiger customer last night. We're not going anywhere. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

brenty

[quote name='Mark-Lee' timestamp='1315533992' post='45983']

I'm thinking I won't be getting a refund, because I purchased 1Password with a discount (from people you sponsor), and my PayPal account doesn't receive payments.

Well, these 3 weeks were promising. Until today, when I find out that I've purchased an app with no updates. Gonna go cry in a corner.

[/quote]



Not so fast, Mark! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



You don't need to receive payments to get a refund, and I have done just that! If you prefer the Mac App Store, you can use the money to make your purchase there. Either way, we will be supporting the non-MAS version as well. As I mentioned earlier, we still support 1Password 2 on Tiger! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

wernet

I am not at all happy that as a licensed user of version 3.8.3 I am being asked to pay $20 to get version 3.9. Contrary to what has been stated by AgileBits personnel, that does not sound like a free upgrade to me.



After having bought a number of copies of 1Password and recommending the product to many others I am astounded by the approach AgileBits is taking on the migration path to MAS (given that MAS will be the only way to upgrade the software). Very unfortunate decision which makes me wonder about the long-term viability of AgileBits.

ppy

From a developer's perspective, it seems a bit redundant to shut down the existing distribution method when everything is already in place and working smoothly (store, updates, beta channels, support, multi-OS bundles etc.). As the (AgileBits) web store will still need to be operating for the Windows side of things, I can't think of a gain from going exclusively App Store.



Assuming your build process is mostly automated, you should be able to easily branch out and offer both delivery methods like many other companies are. It will also make a lot more sense when it comes to nightly/beta testing, which is not possible via the App Store. That turn-around time is a killer to testing productivity.



Don't forget that you will also get higher profit from those direct sales too, and give people the option of [b]not[/b] giving Apple their 30% cut.

brenty

[quote name='Deals' timestamp='1315524997' post='45859']

While I must say that I very much enjoy your product and use it on a daily basis I'm feeling disappointed in the obligation of spending $19.99 on top of the $45.99USD I originally invested in this product. Apparently I've reached the limit of my original money and am being forced to pay more if I want to continue to receive updates. I had no idea this was a subscription based application. What will be our fee next year?

[/quote]



There is no subscription and no obligation whatsoever, Deals! This is only the second 'upgrade' (since it is for 1Password 4 as well once it is released) we have charged for. Ever. But you don't have to pay a dime and we will continue to support you, just as we do the rest of our awesome 1Password 3 and 1Password 2 customers! Theoretically we also support 1Password v1, but I haven't seen any of those folks around. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

brenty

[quote name='wernet' timestamp='1315548729' post='46150']

I am not at all happy that as a licensed user of version 3.8.3 I am being asked to pay $20 to get version 3.9. Contrary to what has been stated by AgileBits personnel, that does not sound like a free upgrade to me.

[/quote]



Not at all, wernet! We will continue to support you. 1Password MAS is essentially an upgrade to 1Password 4. You certainly don't have to buy it, but 1Password would be a major version paid upgrade otherwise anyway, and this allows you to get it for just under 20$. But you don't have to pay us a cent for continued support. There are plenty of folks who never upgraded to 1Password 3 at all, and we love them just the same. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='ppy' timestamp='1315548829' post='46151']

From a developer's perspective, it seems a bit redundant to shut down the existing distribution method when everything is already in place and working smoothly (store, updates, beta channels, support, multi-OS bundles etc.). As the (AgileBits) web store will still need to be operating for the Windows side of things, I can't think of a gain from going exclusively App Store.



Assuming your build process is mostly automated, you should be able to easily branch out and offer both delivery methods like many other companies are. It will also make a lot more sense when it comes to nightly/beta testing, which is not possible via the App Store. That turn-around time is a killer to testing productivity.



Don't forget that you will also get higher profit from those direct sales too, and give people the option of [b]not[/b] giving Apple their 30% cut.

[/quote]



You make some great points! We aren't ruling it out entirely, but for now this is the plan going forward. Our store is alive and kicking though. We're still releasing updates for our Snow Leopard-compatible version, and we released updates for the Leopard and Power PC-compatible version recently as well. Thanks so much for the feedback. We are getting a lot of great input, and it will certainly have an impact on things. Just keep in mind that 1Password MAS has been out barely a day now. Only time will tell. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

wernet

I have seen a number of posts here from AgileBits personnel which compel me to remind those fine folks at AgileBits that we are some of their best customers.

brenty

[quote name='lhotka' timestamp='1315527396' post='45910']



Let's see, I've never complained about paying for the upgrade, and I'm more than willing to do that. They've abandoned the segment of their customer base who can't use the MAS (and since they've indicated that an upcoming mobile app will require the new desktop version, yep, my software will stop working). Based on their quick cutoff of support for older browser versions, and the apparent resource issues driving those decisions, I think we all reasonably expect that 3.8 will be desupported in short order. For issues with the browser plugin, I refer you to the other forum here and the very long list of issues, complaints, bugs, and unhappy customers.

[/quote]



Hey there, lhotka! I am sorry for the misunderstanding. It seems premature to say that we have cut anyone off when 1Password MAS has been available for barely a day and our non-MAS, Snow Leopard-compatible version received an update today as well.



Additionally, we certainly don't have 'quick cutoff for support of older browsers'. More to the point, I currently run 1Password with Camino, Chrome, Safari, Firefox 3-7, Omniweb, iCab, Fluid (and probably something else I am forgetting) on this little Mac of mine. Granted, the browser integration cannot work with many of those under Lion due to changes in the OS, but we literally have taken nothing away. 1Password 2 runs well on Snow Leopard and all the way back to Tiger. And regardless, we are always happy to support you and the rest of our awesome customers! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='wernet' timestamp='1315549723' post='46157']

I have seen a number of posts here from AgileBits personnel which compel me to remind those fine folks at AgileBits that we are some of their best customers.

[/quote]



Thank you! I agree, and I hate to think that we could ever rank customers from best to worst. We wouldn't be here without your support! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='TheJesusFish' timestamp='1315529120' post='45948']

That's the nature of software development. A day will come when version 3 stops working. I just think that day is a lot further in the future than you think.

[/quote]



Indeed. Historically though, we release updates for quite some time, and no matter where you are, if you are our customer, we will do our best to support [i]you[/i]. I run 1Password 2 along with numerous 1Password 3 and browser releases just for the express purpose of supporting the good people who have supported [i]us[/i] over the years. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='dsm363' timestamp='1315530065' post='45955']

First, wanted to say you guys are great and 1Password is probably my favorite program on the Mac.



I'm not totally thrilled about about the MAS only model but I understand how that would make your life easier and allow you more time for customers and to write software.



I'm probably going to wait to upgrade to Lion. Can I go ahead and buy the 3.9 license (I have a 3.8 license) and then install it when I decide to install Lion?

[/quote]



Thanks for the words of encouragement and your understanding! We all have to make decisions for ourselves about upgrading OS and software. I ran into this tonight when -- silly me! -- I tried to purchase 1Password MAS on Snow Leopard. Unfortunately, Apple won't allow this. In most cases, this is a good thing so that people don't accidentally buy software they can't run. But in our case, we aren't able to take out an 'insurance policy' to have it for later on either. Maybe someone will figure out how to 'hack' this. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />







[quote name='DavidLightfoot' timestamp='1315530187' post='45957']

So I'm locked out of future updates and the discount price (I tried to buy it anyway on the app store just to get the deal, and save the program until when I upgraded to Lion, but it wont let me even buy it on SL). Please think again about MAS exclusivity?

[/quote]



As I mention above, I ran into this myself. While we do plan to go MAS and Lion-only going forward, this is not immutable. Thank you so much for sharing your feelings with us. It is still early, but we will definitely be taking this into consideration in the days and weeks to come. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

substitute

I share the disappointment of many others. I do want you guys to make money and do so more easily. You make a great product. But the lock-in to Apple's store isn't going to be good for you any more than it is for us. Apple's new walled garden is turning back on the openness of of the Internet and creating a single source for Mac applications. How long before the OS gives us no choice but to use it? Their record of kindness to business partners in this situation is not good.



I'm going to get your MAS version, although I've dumped other software over this, because you make such a damned good product. But I predict that it's only a matter of time before both you and your customers find the whole thing way more painful than it already is. You're not dealing with nice people here.

brenty

[quote name='Dominic_S' timestamp='1315533473' post='45982']

Are you planing to do a v4 for Snow Leopard too? Sometime you have to make a cut "this OS is no longer supported", but hey, SL isn't that old and outdated to exlude it from a new version. I would love to use new features and support you. I also have no problem to pay for a new version, but I don't wanna be forced to use Lion (I think I am not alone with this). For me this feels unfair <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' />

[/quote]



The Snow Leopard version isn't going anywhere, just as the Leopard (which was updated recently) and Tiger versions are still around (and in use!) While at this time we plan to be Lion-only for 1Password 4, the future is unwritten and we certainly won't rule anything out. This may sound silly, but 1Password MAS has prompted me to start looking into moving to Lion myself now! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' />



[quote]

Additional concern: I bought 1P3 bundeled for Mac and Windows. So, if you going v4, theoretically the Windows version should get bumped to v4 too (maybe some time later)? If I buy 1P now trought the MAS with a free upgrade to v4, do I have to pay for the windows version again?

[/quote]



The Windows version will remain separate, since there is obviously no Mac App Store there (in time, perhaps!) The bundles are just a way to save on the cost of buying both versions together. If there [i]were[/i] a way to bundle the two in the new MAS universe, it would obviously cost more for the bundle. In essence, nothing has changed. The Windows version is a separate product. It just may not be able to 'package' the two together in the future.



[quote]

Like others said, having no options to downgrade is a BIG problem, too. I so often downgraded, because the new extension had bugs or the new browser version made problems. Looking at the release cycle of Firefox in conjunction with with the no-downgradeable 1P version and the long time for updates getting reviewed in the MAS makes me feel uncomfortable <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_worried.png' class='bbc_emoticon' alt=':S' />

[/quote]



This is a great point! I don't know about you, but I don't think I have ever downgraded 1Password itself. Mainly, it is sometimes necessary to run different browser versions (which I do way too much of), which of course require different extensions. But since the browser extensions are updated separately from the main application now, you can easily switch extension versions if you feel the need. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='substitute' timestamp='1315551327' post='46167']

I'm going to get your MAS version, although I've dumped other software over this, because you make such a damned good product. But I predict that it's only a matter of time before both you and your customers find the whole thing way more painful than it already is. You're not dealing with nice people here.

[/quote]



Thanks for your perspective and faith! I agree that it is a brave new world, and have thought a lot about the possibility of OS X becoming MAS-only at some point in the unknown future. We have had some experience with the App Store on iOS, though, so I think that affords us greater confidence. If that had been a bad experience all around for us and our customers, I don't think we would be here today. It is just different, but only time will tell. It is also important to remember that we still know how to do it the old fashioned way should the need arise. As always, we appreciate your support. We're here for you! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='ashcroft3000' timestamp='1315535180' post='45998']

I really don't appreciate this policy, though. It feels like some Agile Bits rep suddenly appearing at my door, saying: "Pay now for nothing new or lose 20 bucks later. Basically, you'll pay twice as much then. If you don't buy "nothing new" now, tomorrow we'll treat/charge you like you've never been our customer before... Oh, and you have to complete the time-consuming task of migrating to Lion before you can buy nothing new. We hope you can spare that time right now. No, I really don't know how long that offer's still good..."



So, could you guys *please* say how long at least you're going to run the MAS promo?

[/quote]



This decision has not been made. As Ben mentioned, we were approved much more quickly than we ever expected, and -- [b]POOF[/b] -- we're in the Mac App Store! I think it is important to remember that if you already have a 1Password license, you don't need to buy it at all. Essentially, it is an early bird special for 1Password 4. If you are happy with 1Password on Snow Leopard, then maybe it just isn't a good fit for you. This is just an option that is available.



Personally, after trying to purchase it myself on Snow Leopard and doing a /facepalm this was the impetus for my own migration to Lion. The installation took less than a half hour, and while I am not a huge fan of the 'shiny', it seems to be a solid OS! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='bseymore' timestamp='1315535403' post='46000']

After countless updates over the last however many years it has been since I last gave AgileBits any money, I was more than willing to jump to the AppStore version. No other software company I know of is as supportive of their product as Agile. Updates are frequent -- sometimes two or three in a single day -- and two or three times over the years, Agile gifted me an extra license to give away to friends or colleagues.



As a web developer 1Password is one of the most vital apps on my Mac and iPhone.



So, to all at Agile, enjoy the three or four lattes you earned off my license fee. You've saved me hours over the years.

[/quote]



Wow. Thank you so much! We do our best, and where we have fallen short, I apologize. We couldn't do what we do without the support of you and the rest of our awesome customers. And if you are ever in Vermont, your latté is on me! <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

brenty

[quote name='lhotka' timestamp='1315538354' post='46041']

No disagreement with any of that, though I expect a shorter timeline than you do. All it takes is one security-related bug that's not back-ported, and it's game over.

[/quote]



Hopefully someone will jump in and correctly if I am wrong, but I don't believe that we have left known vulnerabilities unpatched in the past. We take support very seriously, even for older versions. Additionally, AES isn't going anywhere any time soon I don't think. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />



[quote]

As I noted in an earlier post, it's a business decision and I can respect that. The simple thing to do is to say, 'Sorry, we know some of you can't use the MAS, but it's a business decision that we had to make.' Trying to tell us that our requirements aren't valid, and blowing off those concerns isn't good customer relations.

[/quote]



I don't believe this was said at all. We really appreciate the input, and will consider all if it going forward. At this time, it is simply not even a question. 1Password non-MAS is still alive and well (and was updated just today), and we will continue supporting it for the foreseeable future -- long after the MAS-dust has settled. It has been barely a day, and it is just too early to say one way or the other. But one thing is certain: We will continue to support all of our awesome customers, no matter what cat they are riding. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />



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One example is Apple's assumption that everyone can download multiple copies of a 4GB application (though they at least eventually came out with USB keys).

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Bandwidth is cheap, but I am cheaper. I use my own USB keys. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' />



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Another is Blizzards 'online always' model for Diablo III. Both may make business sense, but that doesn't mean it didn't annoy a lot of users, and eliminate the software as an option for others.

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This hits close to home for me, as I have been a huge Blizzard fan since my youth. While control and rights management are certainly a huge part of this decision (and a royal pain), I think it is actually a huge win in another sense, as this guarantees a consistent user experience with regards to Battle.net features like grouping and chatting with friends. This is hugely cool in StarCraft 2, and while having the internet connection mandatory in Diablo 3 is a Bad Thing™ for the guy who wants to play during his flight, it is great to just always be connected and have that work seamlessly.



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One of the emerging issues with the App Store is that it prevents transferring of software (i.e. if a husband dies, the wife doesn't get the license) between accounts. That's also true of the iTunes store (which is why I avoid getting things there that are available via other outlets). I understand that software is always a license to use and not true ownership, but the effective impact is still the same. Right now it's not a huge issue, but what happens in a couple of generations. Will folks have to maintain their own, each of their parents, and each of their grandparents Apple IDs? How does that work if there are more than 5 grandkids? None of that has been addressed for either the App Stores or iTunes store.

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This is hugely important, and it affects all of us -- not just 1Password Mac App Store or iTunes customers. This seems to be the direction things are headed, and while there are many benefits, it still isn't clear what the future will bring. Without getting into a whole thing here, intellectual property law and software patents are something that we all need to think about, and make the best choices for ourselves. Personally, I love the convenience, but the ownership issues certainly give me pause. Thanks so much for your thoughtful feedback.