1Password ONLY from App Store?

Ben · September 2011

We appreciate your feedback and perspective macdrifter. We don't write much if anything in blood here at Agile. We're going to try this out and if it turns out to be horrible for either our customers or for us, we'll re-evaluate. We've survived for this long by staying agile, I'm confident we'll continue to do so.

macdrifter · September 2011

[quote name='bwoodruff' timestamp='1315572606' post='46311']

We appreciate your feedback and perspective macdrifter. We don't write much if anything in blood here at Agile. We're going to try this out and if it turns out to be horrible for either our customers or for us, we'll re-evaluate. We've survived for this long by staying agile, I'm confident we'll continue to do so.

[/quote]

I just wanted to add, the pricing and duplicate purchase do not impact my opinion. I've purchased 1Password several times over through single POS purchases, bundles and a simple desire to support you guys. It's worth it. It has saved my bacon many times. I immediately repurchased the MAS version. I'll happily pay for version 4 again too. I just don't want a broken and unusable (for my needs) product for the investment. You do good work. Apple does good work. It doesn't mean the MAS is right for 1Password.

Knox on the other hand might be fine. Although I wonder how bad the MAS restrictions might hurt it.

Ben · September 2011

[quote name='macdrifter' timestamp='1315572916' post='46312']

I just wanted to add, the pricing and duplicate purchase do not impact my opinion. I've purchased 1Password several times over through single POS purchases, bundles and a simple desire to support you guys. It's worth it. It has saved my bacon many times. I immediately repurchased the MAS version. I'll happily pay for version 4 again too. I just don't want a broken and unusable (for my needs) product for the investment. You do good work. Apple does good work. It doesn't mean the MAS is right for 1Password.

Knox on the other hand might be fine. Although I wonder how bad the MAS restrictions might hurt it.

[/quote]

Cool! Thanks for the kind words and for the support.

I'm not aware of any plans at this time to bring Knox to the MAS, but then again, see my post 1 up. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

FromOZ · September 2011

[quote name='FromOZ' timestamp='1315556381' post='46203']

I wasn't saying a refund of my old purchase but the new purchase from the MAS (that I'm forced to buy) — refund that.

[/quote]

[quote name='bwoodruff' timestamp='1315570250' post='46286']

Unfortunately we can not refund purchases from the Mac App Store. Apple just doesn't give us a way to do that. All refunds have to come through them, and their refund policy has been notoriously strict (only giving refunds in limited circumstances). We aren't forcing anyone to buy anything. 1Password will continue to work as it has (unless, of course, you change something that breaks it). No one is forced to upgrade to 1Password 4, which is essentially what the MAS option is: an upgrade to 1Password 4.

[/quote]

Sorry... but I think you guys are better programmers then you are business managers and/or marketing persons. By your own admission you would prefer to just be doing programming.

If you want to get semantic...from the Oxford English Dictionary definition of force:

[i]"make (someone) do something against their will"[/i]

You are not forcing me (as in gun to my head) to buy the MAS 3.9 version, but you are forcing me to buy it (as in I have [u]no choice[/u]) if I want to stay on the upgrade path because if I don't then when version 4 comes out ([u]only in the MAS[/u]) I will be 'forced' to buy it - no doubt at the full price of $39.99 or something.

Either way I am subsidising the guy who buys it new now - because he is getting (first time new purchase) the same product as me for half the price I paid (actually less than half because I have to pay the full price + the MAS 3.9 version price) and he gets version 4 for free. If I don't buy the MAS 3.9 version I get no free upgrade.

So as far as I am concerned [b]I am being forced to buy the MAS 3.9 version now[/b], and either way as an established customer I am getting shafted for new customers.

So Apple won't allow you to do refunds via the MAS, fine, I'll give you my bank account number and you can give me a direct credit outside the Apple store.

I think AgileBits could have handled this much better, no doubt Apple pushed you to decide so that you could get 1Password showcased on the top banner of MAS. Anyway you got a good result with 1Password being 2nd top paid app - but at a cost of a lot of unhappy existing customers.

cheapskate · September 2011

Hi,

here's my question again:

for how long are you going to offer the discount? If you can't tell me a specific date, are we talking days, weeks or months?

1P 3.9 only works with Lion, but is it possible to buy it with SL and use it later after upgrading to Lion?

Ben · September 2011

[quote name='cheapskate' timestamp='1315573747' post='46319']

Hi,

here's my question again:

for how long are you going to offer the discount? If you can't tell me a specific date, are we talking days, weeks or months?

1P 3.9 only works with Lion, but is it possible to buy it with SL and use it later after upgrading to Lion?

[/quote]

As I mentioned above (though I don't blame you for not reading all 10 pages!), we simply don't have an answer to when the discount will go away.

I can say though, as mentioned in the FAQ, we can't do rain checks. Once the pricing is gone, it's gone.

I don't have an SL machine to test with, but it can't hurt to try if you were planning on purchasing anyway. Worst that happens is that it installs an app that you can't use and can delete. It won't replace your existing version of 1P.

rsilber · September 2011

I have used 1Password for years, and have found it to be the BEST solution for keeping my passwords, accounts, software licenses and such in one secure place. Moreover, it syncs flawlessly to all of my machines and iPhones. Like my Macs, it just works. Moreover, every new release brings more features; the agile team is on top of it!

In the past, I've had to pay an upgrade fee when major releases occur, so (for me) moving to the App Store was not a big deal. An update fee would have occurred anyway with the release of 4.0. Anybody who expects to purchase software once and never upgrade misses the point. We all pay for software upgrades be it OSX, Adobe, Apple apps, or any number of third party vendors.

I appreciate the continued development and added features and support Agile; these folks have to earn an income if we want to enjoy a good product. Thanks Agile for a great product that keeps getting better, simply works, and is a secure location for my data!

Regards,

Robert

Ben · September 2011

[quote name='FromOZ' timestamp='1315573557' post='46318']

You are not forcing me (as in gun to my head) to buy the MAS 3.9 version, but you are forcing me to buy it (as in I have no choice) if I want to stay on the upgrade path because if I don't then when version 4 comes out ([u]only in the MAS[/u]) I will be 'forced' to buy it - no doubt at the full price of $39.99 or something.

[/quote]

Yes, if you don't buy it now (soon) then you may pay a higher price later. This is no different from any other sale?

[quote]

Either way I am subsidising the guy who buys it new now - because he is getting (first time new purchase) the same product as me for half the price I paid (actually less than half because I have to pay the full price + the MAS 3.9 version price) and he gets version 4 for free. If I don't buy the MAS 3.9 version I get no free upgrade.

So as far as I am concerned [b]I am being forced to buy the MAS 3.9 version now[/b], and either way as an established customer I am getting shafted for new customers.

[/quote]

Yes, new customers are getting a good deal: they are getting version 4 at 60% off and essentially getting version 3 for free. Existing users are getting a good deal as well: they are getting version 4 at 60% off and are getting the benefits of the MAS for 1P3 for free.

I still don't see how this is different from any other sale or how anyone is being cheated?

[quote]

So Apple won't allow you to do refunds via the MAS, fine, I'll give you my bank account number and you can give me a direct credit outside the Apple store.

[/quote]

Send me your PayPal address as well as the email address you used to purchase 1Password (if they are different) and I'll see what I can do for you. Seriously, I'll try to work something out. I don't want you to walk away an unhappy camper and if we can reach something mutually agreeable I think that'd be a great solution.

[quote]

I think AgileBits could have handled this much better, no doubt Apple pushed you to decide so that you could get on the top banner of MAS. Anyway you got a good result with 1Password being 2nd top paid app - but at a cost of a lot of unhappy existing customers.

[/quote]

All I can say is that we'll do our best to accommodate everyone. We're not trying to force anyone into anything, but we are trying to make everyones lives easier (those of our customers included) and still be able to continue making awesome software. We're trying to find a solution to a number of different problems, and the MAS addresses a lot of those. As I mentioned above, we try to be Agile. If it doesn't work out, everyone hates it, we'll re-evaluate.

Ben · September 2011

[quote name='rsilber' timestamp='1315574378' post='46324']

I appreciate the continued development and added features and support Agile; these folks have to earn an income if we want to enjoy a good product. Thanks Agile for a great product that keeps getting better, simply works, and is a secure location for my data!

[/quote]

Thanks very much for the kind words Robert! You make some excellent points, and we appreciate the support.

netnothing · September 2011

[quote name='bwoodruff' timestamp='1315573998' post='46321']

As I mentioned above (though I don't blame you for not reading all 10 pages!), we simply don't have an answer to when the discount will go away.

I can say though, as mentioned in the FAQ, we can't do rain checks. Once the pricing is gone, it's gone.

[b]I don't have an SL machine to test with, but it can't hurt to try if you were planning on purchasing anyway. Worst that happens is that it installs an app that you can't use and can delete. It won't replace your existing version of 1P.[/b]

[/quote]

I believe someone at 1Password tweeted about this and it showed that, NO you can't buy and install on Snow Leopard:

https://twitter.com/1password/status/112055682135625729

I'm wondering.....can you "gift" the app to yourself? Then just don't download the gift right away?

-Kevin

macdrifter · September 2011

I would also point out that you will lose much of this conversation when you switch to the MAS. Most people will simply post 1-star "reviews" and post their message there. You will have little to no way responding in that case. I know you will still have your forum but the MAS review page is simply easier to access and has a bigger megaphone.

Ben · September 2011

[quote name='netnothing' timestamp='1315574655' post='46336']

I believe someone at 1Password tweeted about this and it showed that, NO you can't buy and install on Snow Leopard:

[url="https://twitter.com/1password/status/112055682135625729"]https://twitter.com/...055682135625729[/url]

[/quote]

Thanks for clearing that up for us Kevin!

netnothing · September 2011

[quote name='netnothing' timestamp='1315574655' post='46336']

[b]I'm wondering.....can you "gift" the app to yourself? Then just don't download the gift right away?[/b]

-Kevin

[/quote]

Nevermind....looks like Apple hasn't allowed "Gifting" in the MAS yet?!?

-Kevin

Ben · September 2011

[quote name='macdrifter' timestamp='1315574703' post='46337']

I would also point out that you will lose much of this conversation when you switch to the MAS. Most people will simply post 1-star "reviews" and post their message there. You will have little to no way responding in that case. I know you will still have your forum but the MAS review page is simply easier to access and has a bigger megaphone.

[/quote]

The forums really have always been a spot for the more technically inclined or particularly passionate. It's really only as of late that we've seen a large increase in activity here. I don't think we'll lose the community feel here.

The volume of emails we receive compared to the number of forum posts demonstrates this with the current state of things.

madnil · September 2011

[quote name='bwoodruff' timestamp='1315573998' post='46321']

As I mentioned above (though I don't blame you for not reading all 10 pages!), we simply don't have an answer to when the discount will go away.

[/quote]

Hmm, why not? Will it not be AgileBits removing the discount?

Ben · September 2011

[quote name='madnil' timestamp='1315575461' post='46350']

Hmm, why not? Will it not be AgileBits removing the discount?

[/quote]

Don't have an answer because we haven't made that decision yet. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

CBEAR · September 2011

The MAS is obviously not for everyone. This is evidenced just by just reading though this thread on many software forums across the web. While I definitely want you guys to do well, given the great product you have build and evolved, the choice to move to the MAS exclusively (if that actually happens) does make me think.

I think of how bumpy the recent upgrade has been to lion. Functionality was changing on a daily basis and sometimes twice. Your vision was grand, but the execution was a little rough. That said, you guys worked day and night and new updates happened all the time and still do, and personally I am very happy with how that turned out. While I was unhappy with the bumpy ride, I knew, and could actually see how you were responding to it. Now if you released an app update like that in the MAS, I could just imagine the headache and long wait for updates that would happen given how Apple works... While not in your control, you and your product would wear the outcome.

Also, Obviously as a long time customer, I don't want to miss out on the "Promo Pricing", but I also don't want to have to install this 3.9 MAS version while the 3.85 version don't have all the restrictions. Can anyone tell me if I can buy it from the MAS without actually having it installed? Is my only option to build another instance of OSX and buy it that way or is there someway to stop the auto install process. I guess I could also just uninstall 3.8.5, install 3.9...uninstall that...an reinstall 3.8.5....but... <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_wink.png' class='bbc_emoticon' alt=';-)' />

In any case, thanks for a great product and I wish you the best of luck working through what is obviously shaping up to be a critical business decision for you.

Ben · September 2011

swalsh,

Thanks for your input. You can purchase now and then delete what it installs (in your /Applications folder) before running it. If you do so, it will not overwrite your 3.8 copy.

Most of the fixing we had to do (and are still doing) due to Lion / Safari 5.1 / Firefox 6 is all being done in the extensions themselves, rather than the main app. This is great, because the extensions are packaged separately and they are available from our website for both MAS and non-MAS customers. So, in that scenario, it would have been mostly a non-issue.

Thanks

Ben

macdrifter · September 2011

[quote name='bwoodruff' timestamp='1315574833' post='46342']

The forums really have always been a spot for the more technically inclined or particularly passionate. It's really only as of late that we've seen a large increase in activity here. I don't think we'll lose the community feel here.

The volume of emails we receive compared to the number of forum posts demonstrates this with the current state of things.

[/quote]

But my point is that now prospective customers will see all of this before making their purchase. I doubt many check the forums before buying the application. It also seems unlikely that they email you asking what people say about the application (you'd know better though).

MAS reviews are a tough problem. Most happy users don't bother posting more than a star rating. I'm sure even the most poorly crafted "review" influences buying decisions.

Here's the top 2 "reviews" right now in the US MAS:

[url="http://mlkshk.com/r/71UQ"]http://mlkshk.com/r/71UQ[/url]

omich · September 2011

I'd vote against Apple Store only at least for the current v3 too, particular due to slow updates via Apple review process (esp. for the currently broken V3 compared to pre-Lion features).

omich · September 2011

[quote name='FromOZ' timestamp='1315573557' post='46318']

Sorry... but I think you guys are better programmers then you are business managers and/or marketing persons. By your own admission you would prefer to just be doing programming.

If you want to get semantic...from the Oxford English Dictionary definition of force:

[i]"make (someone) do something against their will"[/i]

You are not forcing me (as in gun to my head) to buy the MAS 3.9 version, but you are forcing me to buy it (as in I have [u]no choice[/u]) if I want to stay on the upgrade path because if I don't then when version 4 comes out ([u]only in the MAS[/u]) I will be 'forced' to buy it - no doubt at the full price of $39.99 or something.

Either way I am subsidising the guy who buys it new now - because he is getting (first time new purchase) the same product as me for half the price I paid (actually less than half because I have to pay the full price + the MAS 3.9 version price) and he gets version 4 for free. If I don't buy the MAS 3.9 version I get no free upgrade.

So as far as I am concerned [b]I am being forced to buy the MAS 3.9 version now[/b], and either way as an established customer I am getting shafted for new customers.

So Apple won't allow you to do refunds via the MAS, fine, I'll give you my bank account number and you can give me a direct credit outside the Apple store.

I think AgileBits could have handled this much better, no doubt Apple pushed you to decide so that you could get 1Password showcased on the top banner of MAS. Anyway you got a good result with 1Password being 2nd top paid app - but at a cost of a lot of unhappy existing customers.

[/quote]

I'll second that!

netnothing · September 2011

[quote name='FromOZ' timestamp='1315573557' post='46318']

Sorry... but I think you guys are better programmers then you are business managers and/or marketing persons. By your own admission you would prefer to just be doing programming.

If you want to get semantic...from the Oxford English Dictionary definition of force:

[i]"make (someone) do something against their will"[/i]

You are not forcing me (as in gun to my head) to buy the MAS 3.9 version, but you are forcing me to buy it (as in I have [u]no choice[/u]) if I want to stay on the upgrade path because if I don't then when version 4 comes out ([u]only in the MAS[/u]) I will be 'forced' to buy it - no doubt at the full price of $39.99 or something.

Either way I am subsidising the guy who buys it new now - because he is getting (first time new purchase) the same product as me for half the price I paid (actually less than half because I have to pay the full price + the MAS 3.9 version price) and he gets version 4 for free. If I don't buy the MAS 3.9 version I get no free upgrade.

So as far as I am concerned [b]I am being forced to buy the MAS 3.9 version now[/b], and either way as an established customer I am getting shafted for new customers.

So Apple won't allow you to do refunds via the MAS, fine, I'll give you my bank account number and you can give me a direct credit outside the Apple store.

I think AgileBits could have handled this much better, no doubt Apple pushed you to decide so that you could get 1Password showcased on the top banner of MAS. Anyway you got a good result with 1Password being 2nd top paid app - but at a cost of a lot of unhappy existing customers.

[/quote]

Seriously, don't blame Agilebits for the app store pricing....blame Apple.

EVERY developer has had to deal with this crap. Coversutra, Pixelmator, even BBedit. When they first went into the app store, they had to (or are still) selling App store licenses for a discount.

Complain to Apple and tell them their stupid ass App store policies are getting out of hand. Seriously.....who ever heard of buying once and getting updates FREE for life. If that's the way Apple is doing it....I can't wait to get Aperture 4,5,6,7,8 for FREE! Because remember....it's not listed as Aperture 3 in the App store....it's just Aperture!

Listen, don't worry about the new customer getting a deal. Do you watch the Sunday sales and go down to the store to complain to people getting a deal that you had to pay full price before them?!?

You know regardless of the MAS, you would have to pay for the upgrade. So, spend the $20 bucks now and think of it as getting version 4 for it.

Heck, BBedit is selling to NEW customers still for only $40 bucks......I paid over $100 when I first got it.

-Kevin

lhotka · September 2011

[quote name='brenty' timestamp='1315550053' post='46158']

Granted, the browser integration cannot work with many of those under Lion due to changes in the OS, but we literally have taken nothing away.

[/quote]

In order to update to the newer application, with the bug fixes and compatibility with the mobile app, we lost the ability to use FF3.6. You dropped support for older browsers.

I don't think you guys understand - because some of those fixes may be security related, we have to upgrade the application. Unless you're going to fork the code, and provide bug fixes and support separate from new features/functionality (exactly what Mozilla isn't doing), we're obligated to upgrade.

Dominic_S · September 2011

If I understand this right, the extensions work separately from the main app. So I am able to use the latest extension with both, 3.8.x and 3.9.x/4.x versions? Now the question is, will the extensions being feature-splitted in future versions of 1P?

For example, if the new 1P 4 will be able to make me cookies (would extra pay for that <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/tongue.png' class='bbc_emoticon' alt=':P' />), but I still have 3.8.x (no cookies <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' /> ), will the extension be cut ala "hey, you don't have 1P 4 or newer. Your not allowed to get cookies directly inside the browser. We're sorry."?

<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

Ben · September 2011

[quote name='Dominic_S' timestamp='1315577648' post='46388']

If I understand this right, the extensions work separately from the main app. So I am able to use the latest extension with both, 3.8.x and 3.9.x/4.x versions? Now the question is, will the extensions being feature-splitted in future versions of 1P?

For example, if the new 1P 4 will be able to make me cookies (would extra pay for that <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/tongue.png' class='bbc_emoticon' alt=':P' />), but I still have 3.8.x (no cookies <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/sad.png' class='bbc_emoticon' alt=':(' /> ), will the extension be cut ala "hey, you don't have 1P 4 or newer. Your not allowed to get cookies directly inside the browser. We're sorry."?

<img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

[/quote]

Great question! Yes, the same extension works with 1Password 3.8 and 3.9. As for 4.0, I don't know. We'll know more when it gets closer to launch. I don't know when that will be yet. We are still very much focused on 3.x and the extensions. I imagine that in the future there will be feature that the extension will have but will be exclusive to v4 (i.e. cookie making).

lhotka · September 2011

[quote name='brenty' timestamp='1315553894' post='46181']

Hopefully someone will jump in and correctly if I am wrong, but I don't believe that we have left known vulnerabilities unpatched in the past. We take support very seriously, even for older versions. Additionally, AES isn't going anywhere any time soon I don't think. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />

I don't believe this was said at all. We really appreciate the input, and will consider all if it going forward. At this time, it is simply not even a question. 1Password non-MAS is still alive and well (and was updated just today), and we will continue supporting it for the foreseeable future -- long after the MAS-dust has settled. It has been barely a day, and it is just too early to say one way or the other. But one thing is certain: We will continue to support all of our awesome customers, no matter what cat they are riding. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

Bandwidth is cheap, but I am cheaper. I use my own USB keys. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/laugh.png' class='bbc_emoticon' alt=':lol:' />

This hits close to home for me, as I have been a huge Blizzard fan since my youth. While control and rights management are certainly a huge part of this decision (and a royal pain), I think it is actually a huge win in another sense, as this guarantees a consistent user experience with regards to Battle.net features like grouping and chatting with friends. This is hugely cool in StarCraft 2, and while having the internet connection mandatory in Diablo 3 is a Bad Thing™ for the guy who wants to play during his flight, it is great to just always be connected and have that work seamlessly.

This is hugely important, and it affects all of us -- not just 1Password Mac App Store or iTunes customers. This seems to be the direction things are headed, and while there are many benefits, it still isn't clear what the future will bring. Without getting into a whole thing here, intellectual property law and software patents are something that we all need to think about, and make the best choices for ourselves. Personally, I love the convenience, but the ownership issues certainly give me pause. Thanks so much for your thoughtful feedback.

[/quote]

Bandwidth isn't cheap everywhere, and that's the problem with Apple's attitude. A good portion of the people in this country don't live in New York or Silicon Valley and don't have access to inexpensive high-speed internet. I've family members who live less than 20 miles from Denver, and the only access available is dial-up or wireless (and one copy of Lion blows that up). Assumptions about the user community are the root of this issue. Apple assumes high-speed Internet. Blizzard assumes always-on Internet (kind of hard to do at 30,000 feet when I play most of my games). Agile assumes MAS-love/support/ability to use. Users are a diverse population, not a monolithic whole.

We're dealing with the Mozilla thing the same way - their new release is impossible for businesses to use (and in that case) meet regulatory requirements under things like SOX, so it's likely most public companies will abandon Firefox as a result. I'll at least give you guys credit that you don't have the same egotistical attitude that Asa does.

Let's not pretend that MAS-only is a good thing. I haven't seen a single reason (from a consumer standpoint) why it is. (Note that I said MAS-only, not MAS-enabled).

Ben · September 2011

[quote name='lhotka' timestamp='1315578006' post='46391']

Let's not pretend that MAS-only is a good thing. I haven't seen a single reason (from a consumer standpoint) why it is. (Note that I said MAS-only, not MAS-enabled).

[/quote]

I'll give you one.

We can spend more time making the software awesome and less dealing with licensing, server, and payment processing issues. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

drizzler · September 2011

[quote name='bwoodruff' timestamp='1315572433' post='46308']

Please try saving the login manually like this:

1. Enter your username and password, but DO NOT submit the form.

2. Click the 1Password button in your browser's toolbar, and select the "+" button in the upper right hand corner.

3. Change the title and make any notes (if desired).

4. Click the Save button in the upper right hand corner.

[/quote]

Yeah, that's what I meant when I said I had to do it manually. I just find it hilariously ironic that it doesn't work automatically here. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />

lhotka · September 2011

[quote name='bwoodruff' timestamp='1315572606' post='46311']

We appreciate your feedback and perspective macdrifter. We don't write much if anything in blood here at Agile. We're going to try this out and if it turns out to be horrible for either our customers or for us, we'll re-evaluate. We've survived for this long by staying agile, I'm confident we'll continue to do so.

[/quote]

By then it'll be too late - once a customer spends the time and money to migrate, they won't come back. Given the current quality problems (particularly with the browser plugins), your timing is pretty poor - it probably gives many folks (myself included) the push to start looking.

I keep hearing that 3.8 isn't going anywhere, and yet there was a statement that future mobile versions won't work with it. Given that the mobile app crashes repeatedly at the moment, I'll have to take the upgrade to fix that. Likewise with the browser plugins - we're all going to have to take upgrades to get those new versions, but when will they cutover to support 3.8/4.0 only? There's also no clear statement on what 'support' for 3.8 means.

So let me ask this clearly: Is Agile going to 'fork' 3.8, the browser plugins, and the current mobile app, and provide security/bug fixes for those versions (in parallel with 3.9/4.0)? If so, for how long?

DavidNY · September 2011

I have a couple questions:

1) 1PW is currently discounted to an upgrade-like price in the app store, and when 4.0 is released it will be a free upgrade there, but the price for new purchases will no longer be discounted. So in essence I can go buy it now and "pre-upgrade" to 4.0. That seems fair. Except I have no idea now whether or not I'll want to upgrade. Have I missed announcements about features in the 4.0 version? Can you tell us what's in the pipeline? If we're being asked to decide now whether or not we want to upgrade, it makes sense that you tell us what we'd be upgrading to.

2) What's the safest / best-practice way to move from standalone version to app store version?

David

1Password ONLY from App Store?

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