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1Password ONLY from App Store?

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Comments

  • Ben
    Ben AWS Team
    The extensions are not translated yet. We will be working on that. There are also a couple rough spots in the translation in the main application. We will have those fixed in the next release.
  • danco
    danco Senior Member
    edited September 2011
    [quote name='Kampf Katze' timestamp='1315771219' post='47873']

    BUT... and you can read it again and again here (and you ignore the requests)... Why you can't say anything around the deadline for the upgrade price? What is the reason that you can't say it? Did Apple block developers from the store if they wrote how long a offer can be online? Did you love to play mysterious stuff with the old customers? Is it so hard to wrote a simple "Our offer ends at the end of September" (for example)?



    It's sad that you can't wrote any information about a clear deadline for the low price.



    [/quote]



    Myself I don't need or expect a deadline for the discount price. What I do need is to be given a clear warning near the time the deadline approaches.



    It would be good - in fact I think it is necessary to retain customer loyalty - if Agile could say now "Once we decide when the discount will end then we will announce the finishing date at least two weeks in advance."



    Just seen bwoodruff's comment posted as I was writing this. 24 hours is way too short, even one week is short (people may be away) but acceptable. Twitter only is also unacceptable, some of us don't use twitter or facebook. It needs a mention in the forums and on the web site.
  • Ben
    Ben AWS Team
    [quote name='danco' timestamp='1315772252' post='47878']



    Myself I don't need or expect a deadline for the discount price. What I do need is to be given a clear warning near the time the deadline approaches.



    It would be good - in fact I think it is necessary to retain customer loyalty - if Agile could say now "Once we decide when the discount will end then we will announce the finishing date at least two weeks in advance."

    [/quote]



    I can promise an announcement of the price change 24 hours in advance via Twitter. The link is posted above.
  • lhotka
    lhotka Junior Member
    [quote name='bwoodruff' timestamp='1315771737' post='47875']

    The reason to go Lion only, for one, is that we are planning on taking advantage of some Lion only features such as sandboxing, iCloud, etc. It adds a lot of strain to development and customer support resources to support both a Snow Leopard version and a Lion version.

    [/quote]



    While I haven't made a final decision on what I'm going to do, that comment has something in it that truly is a deal-breaker.



    Please tell me you're not going to drink the rest of the Apple kool-aid and go to an iCloud-only syncing solution too? Will Wi-Fi/Bonjour syncing always be available?
  • [quote name='Blacky' timestamp='1315766392' post='47839']

    In the German MAS, 1password is multi-language. In reality, it is English only.

    [/quote]



    That's not true for me. My 1Password 3.9 from the MAS is translated into German. May be you should try a reinstallation.
  • Blacky
    edited September 2011
    [quote name='bwoodruff' timestamp='1315771737' post='47875']

    We can't say when the deadline for purchasing at a discount is because we don't know. The decision has not been made yet. When the decision has been made, I promise we will post a tweet to our twitter account 24 hours before the discount is discontinued. [url="http://twitter.com/#!/1password"]http://twitter.com/#!/1password[/url]

    That's the best I can offer at the moment.[/quote]

    That's fine for me! It gives me more time to think about what I'm going to do without worrying about missing the discounted update. Thanks, much better.



    Also thanks for the heads-up about the extension translation. It was just an information for you guys, because I already saw that one negative review in the German MAS and was worried you might get more because of that.



    @MarkusJ I know I corrected my post thanks, it's about the extension, and we already got a statement about that. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />
  • Ben
    Ben AWS Team
    [quote name='lhotka' timestamp='1315772357' post='47880']



    While I haven't made a final decision on what I'm going to do, that comment has something in it that truly is a deal-breaker.



    Please tell me you're not going to drink the rest of the Apple kool-aid and go to an iCloud-only syncing solution too? Will Wi-Fi/Bonjour syncing always be available?

    [/quote]



    Bonjour syncing? We have that feature now? <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_lipssealed.png' class='bbc_emoticon' alt=':x' /> Right now, the only supported sync method between multiple computers, and between computers and Android devices, is Dropbox. With iOS, we also support, as much as possible, WiFi syncing. Due to the vast complexities of many WiFi networks, there is only so much we are able to do in some cases.



    I'm not aware of any plans to drop Dropbox syncing. A lot of our customers love and rely on Dropbox and I'm hopeful we will be able to keep that relationship going for a long while into the future. I don't have any details beyond that.
  • LosInvalidos
    LosInvalidos Junior Member
    edited September 2011
    [quote name='charlie98' timestamp='1315770883' post='47870']

    AgileBits has indicated in any number of posts that while MAS seems to be the direction now it is not in concrete and could change anytime they see fit. I'm reminded of the adventure with GetSatisfaction.

    [/quote]

    Exactly. And just like back then it took quite some effort to confince them that while GetSatisfaction may look nice at first glimpse, it is not a replacement for a forum like this. Especially with the latest IP-Board update.



    Oh wait, let me rephrase that: Although Mac AppStore may look nice at first glimpse, it is not a replacement for a website where software is offered and quick fixes can be made available unrestricted and immideately to everybody.
  • Carl
    Carl Just Me
    [quote name='hmurchison' timestamp='1315769641' post='47860']





    With Virus and Malware become more and more prevalent consumers want to know their computers are safe. I read somewhere that the #1 reason why PC users where switching to Macintosh was because they had been inundated with Malware and Virus and were tired to their computers being compromised or rendered non-functional. A move towards a curated store as an "option" for consumers ensures that applications are vetted against containing malware or not functioning. I"m certainly not representing Agile in any other way than an enthusiastic customer. However I've read many distortions of what the Mac App Store is and isn't and those point need to be clarified because I've used the MAS and have had very little issues with it's inherent limitations. Your mileage may vary however.

    [/quote]



    A lot of the Apple restrictions have absolutely NOTHING to do with malware.





    [quote name='hmurchison' timestamp='1315769641' post='47860']

    Conventional wisdom states that when you begin to attack the messenger and not the message you've pretty much lost or are losing the argument. I don't discredit the needs of those of us 1PW users who push the boundaries of the application. Their needs are as important as any at face value. What's most important to me is what the masses need and how Agile deals with that simply today's business is basically democratic rule. If the MAS supports 80% of customers fine then Agile will likely make it the standard. If the MAS only supports 50% then there's a case for having two distribution methods. It's pretty simple really ..provided the statistics are there and only Agile really is going to be able to make that assessment prior to version 4.0 launching.

    [/quote]





    I think you've made your point a zillion times:



    1. You already updated to Lion

    2. None of these changes affect you

    3. You're happy with the changes



    We get it --- but don't go trying to convince everyone else that this is all great just because it had no impact on you <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />
  • [quote name='bwoodruff' timestamp='1315771737' post='47875']

    When the decision has been made, I promise we will post a tweet to our twitter account 24 hours before the discount is discontinued. That's the best I can offer at the moment.

    [/quote]

    24 hour notice via Twitter? In the great words of John McEnroe, "You cannot be serious!" Telling us the only way to get upgrade pricing to 1P4 is to buy it now without having any idea what it is, is already a slap in the face. Telling us that it is our responsibility to watch your Twitter account everyday at no less than 24 hour intervals indefinitely into the future is just adding insult to injury. What happened to loyalty to your customers? What happened to the amazing customer service that you tout? There is simply no reason that you can't give at least a one week notice regarding the end of the discount pricing by all available channels (mailing list, blog, Twitter, Facebook, etc). And you most certainly need to have announced the feature set of 1P4 and how you intend 1P upgrades through the MAS to work going forward before you end the MAS discount pricing. You have that responsibility to your customers. Until you announce the feature set for 1P4, it is vaporware. You cannot simply sell vaporware at $19.99 to thousands of people. That is not ethnical or moral. Please stop taking such a pompous and apathetic stance with your customers. We are not an enemy; we are your customers. We are the reason you are currently employed. We are the reason your product exists. Work [i]with[/i] us, not [i]against[/i] us.
  • hmurchison
    hmurchison Junior Member
    Carl



    We've got a 20 page thread as proof that there are many differing opinions. I'm only offering my thoughts. It's really quite simple to me



    Agile will make the choice to go MAS only with 4.0 or the sales data will suggest that direct sales is still important. I think the problem is the

    sabre rattling going on from the old guard.



    I also presume that half of the current restrictions may be dealt with in other clever ways. I can't read the future anymore than anyone else

    but over the next 5 months one thing is going to be constant...expect change.
  • hmurchison
    hmurchison Junior Member
    [quote name='caesar113' timestamp='1315774739' post='47904']

    24 hour notice via Twitter? In the great words of John McEnroe, "You cannot be serious!" Telling us the only way to get upgrade pricing to 1P4 is to buy it now without having any idea what it is, is already a slap in the face. Telling us that it is our responsibility to watch your Twitter account everyday at no less than 24 hour intervals indefinitely into the future is just adding insult to injury. What happened to loyalty to your customers? What happened to the amazing customer service that you tout? There is simply no reason that you can't give at least a one week notice regarding the end of the discount pricing by all available channels (mailing list, blog, Twitter, Facebook, etc). And you most certainly need to have announced the feature set of 1P4 and how you intend 1P upgrades through the MAS to work going forward before you end the MAS discount pricing. You have that responsibility to your customers. Until you announce the feature set for 1P4, it is vaporware. You cannot simply sell vaporware at $19.99 to thousands of people. That is not ethnical or moral. Please stop taking such a pompous and apathetic stance with your customers. We are not an enemy; we are your customers. We are the reason you are currently employed. We are the reason your product exists. Work [i]with[/i] us, not [i]against[/i] us.

    [/quote]



    Caesar113 Loyalty is important though Quid Pro Quo is here.



    Agile is giving all of its current users and new users the ability to take advantage of the MAS via a $20 price discount on the MAS version a great deal in its own right but they've sweetened the deal further by giving a free upgrade to 4.0 when it comes out. Now loyalty works both ways. Agile has met it's user base, both old and new, with savings and if the customer is happy with the product or the product's potential then they show their loyalty by purchasing the product.



    A product doesn't become vapor until it is official announced and fails to be shipped within a reasonable timeframe. The mere conjecture or statement that there "is" in fact a version 4.0 coming does not constitute an official announcement nor does it oblige a developer to divulge the features of the next version.



    With 3.9 I am getting a product for my money and it's merely a bonus that i'm also going to get the next major upgrade for free.
  • Carl
    Carl Just Me
    [quote name='hmurchison' timestamp='1315775215' post='47905']

    I think the problem is the sabre rattling going on from the old guard.



    [/quote]





    I guess that is me since I started with 1Passwd version 1.5
  • [quote name='hmurchison' timestamp='1315775804' post='47906']



    Caesar113 Loyalty is important though Quid Pro Quo is here.



    Agile is giving all of its current users and new users the ability to take advantage of the MAS via a $20 price discount on the MAS version a great deal in its own right but they've sweetened the deal further by giving a free upgrade to 4.0 when it comes out. Now loyalty works both ways. Agile has met it's user base, both old and new, with savings and if the customer is happy with the product or the product's potential then they show their loyalty by purchasing the product.



    A product doesn't become vapor until it is official announced and fails to be shipped within a reasonable timeframe. The mere conjecture or statement that there "is" in fact a version 4.0 coming does not constitute an official announcement nor does it oblige a developer to divulge the features of the next version.



    With 3.9 I am getting a product for my money and it's merely a bonus that i'm also going to get the next major upgrade for free.

    [/quote]

    There is no quid pro quo here. They're just asking for more money based on faith. Why is the MAS 3.9 version "a great deal" when it has less features than 3.8? I'm glad you have no trouble giving people money hoping that it is a worthwhile investment. In fact, why don't you go ahead and send me $20. I'll send you something for it. Eventually. I'm not sure what it is yet. Or if it's something you'll want. But it might be. And it's half off right now. Hurry fast, this offer might be gone tomorrow! Then when it ends up being something you do want after all, I'll ask twice as much for it and you'll regret it. You better hurry!
  • A big problem is that most didn't switch to Lion. Lion isn't ready yet. I am very sure most are waiting for at least 10.7.2 or the first real update (because 10.7.1 was small).

    A bigger problem then becomes to get 1Password from the MAS without Lion at the moment.

    The biggest problem is the new arrogance we are faced here. The Avatar of the customer officer, looking from above with his hat, speaks for itself.
  • Carl
    Carl Just Me
    [quote name='caesar113' timestamp='1315776747' post='47917']

    In fact, why don't you go ahead and send me $20. I'll send you something for it. Eventually. I'm not sure what it is yet. Or if it's something you'll want. But it might be. And it's half off right now. Hurry fast, this offer might be gone tomorrow! Then when it ends up being something you do want after all, I'll ask twice as much for it and you'll regret it. You better hurry!

    [/quote]



    ROFL



    I shouldn't be getting this much entertainment for free
  • Carl
    Carl Just Me
    [quote name='Paranoid' timestamp='1315776946' post='47922']

    A big problem is that most didn't switch to Lion. Lion isn't ready yet. I am very sure most are waiting for at least 10.7.2 or the first real update (because 10.7.1 was small).

    A bigger problem then becomes to get 1Password from the MAS without Lion at the moment.

    The biggest problem is the new arrogance we are faced here. The Avatar of the customer officer, looking from above with his hat, speaks for itself.

    [/quote]



    Ben is a good guy though <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />
  • hmurchison
    hmurchison Junior Member
    [quote name='Paranoid' timestamp='1315776946' post='47922']

    A big problem is that most didn't switch to Lion. Lion isn't ready yet. I am very sure most are waiting for at least 10.7.2 or the first real update (because 10.7.1 was small).

    A bigger problem then becomes to get 1Password from the MAS without Lion at the moment.

    The biggest problem is the new arrogance we are faced here. The Avatar of the customer officer, looking from above with his hat, speaks for itself.

    [/quote]



    This is correct. However Agile hasn't said version 4.0 is forthcoming so it may come well after 10.7.2 ships. Making the MAS version Lion now though allows them to beta test iCloud and other Lion based technologies early on.
  • Ben
    Ben AWS Team
    No one is forcing anyone to take a leap of faith. If you aren't interested in the deal we're offering, as we're offering it, then you don't have to accept it. If when we have all the info about v4 and you then decide you are interested in it, you can buy it then. It's not like you'll be locked out from v4 if you don't buy it right now. It's an early bird special. If you aren't an early bird, feel free to ignore.



    I'm not sure how my avatar has anything to do with anything. Lets please avoid resorting to personal attacks to try and get our points across.
  • [quote name='bwoodruff' timestamp='1315779507' post='47933']

    No one is forcing anyone to take a leap of faith. If you aren't interested in the deal we're offering, as we're offering it, then you don't have to accept it. If when we have all the info about v4 and you then decide you are interested in it, you can buy it then. It's not like you'll be locked out from v4 if you don't buy it right now. It's an early bird special. If you aren't an early bird, feel free to ignore.

    [/quote]

    Like I said...

    [quote name='caesar113' timestamp='1315776747' post='47917']

    ...it's half off right now. Hurry fast, this offer might be gone tomorrow! Then when it ends up being something you do want after all, I'll ask twice as much for it and you'll regret it. You better hurry!

    [/quote]

    Yes, we just don't get upgrade pricing if we don't take a leap of faith. That doesn't seem fair or honest.



    Again, I am asking you to please respond to everything I say in my posts, not just what you feel like responding to. I am a paying customer who was sold a product with support. I am requesting support. Please provide the services I was sold with the license I purchased. Ben, you are honestly providing the worst customer service I have ever received. I deal with airlines on a weekly basis, so that is saying a lot. Could you at least try to be helpful? If you aren't in a position to be helpful, I am requesting you have someone contact me that can answer my questions and be helpful.



    Again...Seriously...

    [quote name='caesar113' timestamp='1315774739' post='47904']

    Please stop taking such a pompous and apathetic stance with your customers. We are not an enemy; we are your customers. We are the reason you are currently employed. We are the reason your product exists. Work [i]with[/i] us, not [i]against[/i] us.

    [/quote]

    From your own website...

    [quote]

    Because we know that [b]word of mouth is the best way to spread the word[/b] about any product, and we want you to be so satisfied that you tell your friends and family about us.

    [/quote]

    Someone made some poor decisions in an instant that they admit they were not prepared to make and now you guys are sticking by these decisions and defending them like they were well thought out and are the best for everyone. Help us be satisfied. We love your product. We want to keep using it. If we didn't, we wouldn't be upset about this.
  • Kampf Katze
    Kampf Katze Junior Member
    [quote name='bwoodruff' timestamp='1315771737' post='47875']

    We can't say when the deadline for purchasing at a discount is because we don't know. The decision has not been made yet. When the decision has been made, I promise we will post a tweet to our twitter account 24 hours before the discount is discontinued. [url="http://twitter.com/#!/1password"]http://twitter.com/#!/1password[/url]

    That's the best I can offer at the moment.[/quote]

    That's a good answer and I like it. Thanks for this info now...



    [quote name='bwoodruff' timestamp='1315771737' post='47875']

    The reason to go Lion only, for one, is that we are planning on taking advantage of some Lion only features such as sandboxing, iCloud, etc. It adds a lot of strain to development and customer support resources to support both a Snow Leopard version and a Lion version.

    [/quote]

    That doesn't surprise me that you plan to bring up some Lion only features, but it is really so difficult to let use this features only if you on Lion and if you not... if will work without this features? For example it's no problem to let run the iWork apps under 10.6 but if you switch to Lion you got some Lion only features like Full Screen and Autosafe.

    And I read in some german news that Apple plan an Update for 10.6 who will also including some parts around the iCloud...



    At this point I still found it to early to let run the future 1PW version only on Lion. In the past Apple do the same stuff around the new and old system, but you always found a way to bring some updates for the old system...
  • noivad
    noivad Junior Member
    I'm not against a MAS version, I'm against a MAS only version because it might limit what features Agile can put in 1Password4. Because of the sandboxing, I'm worried a cool feature will be discarded, or worse the current features will be cripple to comply with the MAS policies.



    This happened to BBEdit and a lot of people are very upset with BareBones right now. Also, if you're having so much trouble supporting 1 version of 1Password, how am I supposed to believe the you'll be able to roll out fixes for 1Password 3 and 4 when you've essentially admitted you're changing the code base?



    I see nothing but pain and suffering for your loyal long time customers. Sure I can go out and buy 1P4 for $20, but if current trends and MAS incidents are any indication, I'll get less for my money. I'd rather wait for 1P4 to be released and reviewed before IK invest, but then I might get screwed on price when you up the price back to $40, since you've admitted you can't offer upgrade pricing to current customers. This is a giant cluster{fornication} for loyal customers, many of whom are directly responsible for additional sales beyond their initial purchases and upgrades, like me.



    Such a stance and statements made, makes me distrust Agile. I used to feel they had my best interests at heart by delivering a top notch utility. But current evidence of the botched browser extension followed by the announcement of the MAS-only upgrade AND the introductory pricing that essentially gets you a promise of an update that might not even exceed the current non-MAS version... well I'm very leery of trusting that you'll fix 3.8.5's browser problems that are crippling the software.



    If you manage to fix them before 1P4 is out, fine. I'll probably just continue to use that. But What happens in a few years when I update Macs and 1P3 is not supported? I'm screwed.



    I realize this will streamline your distribution model, but at what cost? Features, Agile response time, the Ability to refund money to unhappy customers, lack of the ability to offer rollbacks to buggy updates. And that might not be all.



    One of the founders said, "sometimes [expanding] the company isn't the right answer." And sometimes not hiring people to decrease the workload and instead relying on a 3rd party to do your job is not the right answer either. One of your own moderators said he worked 12 hours to reply to customer complaints. Going to the MAS isn't going to alleviate his workload -- in fact I think you'll end up having to hire another person to handle customer complaints when he burns out or decides he's not getting paid enough to give up his evenings. You'll have to invest more time and money in QAing releases because you won't be able to allow a rollback or fix for a week with Apple's approval timeline. So, there's more QA people for you too. I don't think you've considered all the factors -- what you're losing and how your business will have to change. Oh and if you'll get 10 customers for every one the leaves: how are you going to support them without hiring more CSRs/TSRs? Either way you're going to have to expand and hire more people. It's just a matter of where you want to put your resources: in "damage control" or in development?
  • hmurchison
    hmurchison Junior Member
    I'm confused. What is the difference between a standard customer and a "loyal customer" ?



    What makes one a loyal customer versus just a standard customer?
  • Ben
    Ben AWS Team
    [quote name='caesar113' timestamp='1315781263' post='47944']

    We want to keep using it. If we didn't, we wouldn't be upset about this.

    [/quote]



    I completely understand that, and we appreciate the passion of the folks who have taken the time to post their concerns in this thread. Please understand that I am equally passionate about this product. Not only do I work for the company that produces it, but I use it on a daily basis. It's a Sunday: my day off. I'm here trying to help. Is that because I'm being paid extra to be here? No, and I'm not. It's because I care about the product and I care about our customers. Every post in this thread has been reviewed by at least one of us. In most cases, two or three of us. We feel that moving to a MAS only distribution model is the best choice at the present time. The pricing that is being offered is the only way we could find to be fair to existing license holders. Essentially we're trying to get people on the MAS, where they will eventually need to be in order to get new versions. As we've mentioned a number of times in this thread, it's essentially like getting 3.9 for free (as it should be, for existing users) and 4.0 at a 60% discount. If that is not something you are interested in doing, that's fine. Your existing license will continue to work with your existing version of 1Password: we aren't taking anything away.



    We don't discuss development timelines (or features that have yet to be developed) because we would hate to disappoint our users if we were for any reason unable to deliver on a promise. We try really hard to not make promises we can't keep, and that is why you'll see that most of the promises we do make are pretty conservative. We'd rather under promise and over-deliver than over promise and under-deliver, and I'm confident the majority of our users would rather have it that way as well.
  • lhotka
    lhotka Junior Member
    [quote name='bwoodruff' timestamp='1315772682' post='47883']



    Bonjour syncing? We have that feature now? <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_lipssealed.png' class='bbc_emoticon' alt=':x' /> Right now, the only supported sync method between multiple computers, and between computers and Android devices, is Dropbox. With iOS, we also support, as much as possible, WiFi syncing. Due to the vast complexities of many WiFi networks, there is only so much we are able to do in some cases.



    I'm not aware of any plans to drop Dropbox syncing. A lot of our customers love and rely on Dropbox and I'm hopeful we will be able to keep that relationship going for a long while into the future. I don't have any details beyond that.

    [/quote]



    <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/skype_smile.png' class='bbc_emoticon' alt=':-)' /> I meant the wi-fi syncing with iOS devices. I can't use dropbox (or any other cloud service). Are you guys planning on going iCloud/Dropbox only?
  • [quote name='bwoodruff' timestamp='1315771737' post='47875']

    The reason to go Lion only, for one, is that we are planning on taking advantage of some Lion only features such as sandboxing, iCloud, etc.

    [/quote]



    So, in this topic:



    [url="http://forum.agilebits.com/index.php?/topic/6107-plans-for-snow-leopard-support/page__pid__35342"]http://forum.agilebi...age__pid__35342[/url]



    I asked you point blank if you were planning on adopting Lion only technologies that would preclude Snow Leopard support and either...



    1) You flat out lied to me to protect your precious company policy of not disseminating any information to your customers.



    or



    2) You guys just decided on this direction within the past few weeks which I would find surprising given that you already have 3.9 in the MAS now.





    [quote name='GrumpyDave' timestamp='1312075467' post='35327']

    I'm wondering if Agile Bits has a roadmap for 1password development that might indicate how long Snow Leopard support will continue? ... [b]I'm curious when you're going to start adopting some of the Lion specific features into your codebase that will necessitate leaving prior OSX versions behind?[/b]

    [/quote]

    [quote name='bwoodruff' timestamp='1312079189' post='35331']

    I don't believe we have crossed that bridge yet. As far as I'm aware, there is no set date/version number where SL will no longer work.

    [/quote]
  • hmurchison
    hmurchison Junior Member
    Or....



    3. 1Password MAS is Lion only but doesn't really affect Version 3x in the short term. Preclude means prevent and in the context here the MAS version doesn't really prevent Agile from supporting Snow Leopard with additional features or fixes.











    [quote name='GrumpyDave' timestamp='1312083181' post='35333']

    Thanks for the reply. Good to hear that there's no immediate plans to adopt features that would preclude SL support.



    [/quote]
  • [quote name='bwoodruff' timestamp='1315779507' post='47933']I'm not sure how my avatar has anything to do with anything. Lets please avoid resorting to personal attacks to try and get our points across.

    [/quote]



    Some of your replies have been rude.
  • danco
    danco Senior Member
    [quote name='bwoodruff' timestamp='1315772321' post='47879']



    I can promise an announcement of the price change 24 hours in advance via Twitter. The link is posted above.

    [/quote]



    That post came between my original post and my edit of it. Thanks for spending so much time trying to answer queries.



    But your answer is a poor one and I would urge you Agile folks to reconsider it.



    24 hours is a very short time, there are plenty reasons why one might not be at a computer for 24 hours. Twitter is not the way to announce if you are thinking of Twitter only, many of us do not have and do not want Twitter or Facebook accounts.



    To keep customer satisfaction, I think you need multiple ways of making the announcement (these forums, your web pages, Twitter, the App Store itself) and let us know a week or even longer in advance.
  • Blacky
    edited September 2011
    [quote name='bwoodruff' timestamp='1315779507' post='47933']

    No one is forcing anyone to take a leap of faith. If you aren't interested in the deal we're offering, as we're offering it, then you don't have to accept it. If when we have all the info about v4 and you then decide you are interested in it, you can buy it then. It's not like you'll be locked out from v4 if you don't buy it right now. It's an early bird special. If you aren't an early bird, feel free to ignore.[/quote]

    That's not fair to say at all. Of course, every old customer can decide to buy 4.0 whenever it comes out, and ignore the MAS now. But for the full price, not the upgrade price! That's the point many here are upset about. You [b]ARE[/b] forcing us to update now, everything else would be buying the software again for the full price.



    We have to buy the update now without knowing what there is to come.. will it be even more crippled because of MAS restrictions? Will it be Apple services only, dropping wifi/Dropbox etc. in favor of iCloud? Those are all points (not having the choice) that would drive me away from 1password immediately, and it's not just pure pure speculation, quite a few companies are going in that direction, the so called "golden" Apple way because it's "so convenient". Question is, for who..



    I don't know if it'll be this way, but IF, I wasted another $20 because I was forced to update early for the discount price without knowing anything about the update.
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