This is a staging forum for AgileBits, not an official support forum. Visit http://discussions.agilebits.com instead.
1Password ONLY from App Store?
Comments
-
[quote name='MrMojoOne' timestamp='1315586784' post='46570']
Ben, I read the App Store FAQ.
So if I have this right, one license can be used by multiple users on up to five Macs? So there is no longer a need for a family license for multiple users?
And the upcoming upgrade is only available to people using Lion? (i assume that Snow Leopard users can take advantage of the discount price without having to upgrade to 1Password 4 when it is released...) If so, I can see why some folks are complaining. I have Macs running Leopard, Snow Leopard and Lion and I wasn't planning on upgrading the non-Lion Macs anytime soon...
[/quote]
I'm not sure where you got the 5 Macs number? I don't see that in the FAQ. As long as they share an iTunes account, you should be able to install it on multiple Macs as long as you own them. Just like Lion.
3.9 and above is Lion only. Lion is required at the time of purchase.Flag 0 -
[quote name='bwoodruff' timestamp='1315582594' post='46500']
The browser extensions will update automagically, by default. If you turn that option off, then you'll need to check for extension updates within the browser. The app itself will be updated through MAS.
[/quote]
Wow, another reason to not do MAS only. Folks are going to be running out of date software, and you'll be covering a bunch of support issues that have already been solved. At the version least 1P should notify folks that there is an update available.Flag 0 -
[quote name='lhotka' timestamp='1315587496' post='46579']
Wow, another reason to not do MAS only. Folks are going to be running out of date software, and you'll be covering a bunch of support issues that have already been solved. At the version least 1P should notify folks that there is an update available.
[/quote]
That is nothing new. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/wink.png' class='bbc_emoticon' alt=';)' />
If you read above, you'll see there are people still running Leopard.
I'm not saying that 1P won't or can't notify folks of an update. I don't have any information on that. It sounds like a good idea to me.Flag 0 -
[quote name='bwoodruff' timestamp='1315587280' post='46576']
I'm not sure where you got the 5 Macs number? I don't see that in the FAQ. As long as they share an iTunes account, you should be able to install it on multiple Macs as long as you own them. Just like Lion.
3.9 and above is Lion only. Lion is required at the time of purchase.
[/quote]
And if you don't share an Apple ID, you have to manually log in, with each of your ID's, on every machine that you have the software installed, which seems to massively confuse the App Store. Otherwise, you have to purchase a separate copy of 1P for each ID.
Note that this is all moot for businesses, because the ID is tied to the person, not the company, but the company owns the mac. So apparently, a business-owned machine can never (under the TOS) run app-store software.Flag 0 -
[quote name='lhotka' timestamp='1315587741' post='46584']
And if you don't share an Apple ID, you have to manually log in, with each of your ID's, on every machine that you have the software installed, which seems to massively confuse the App Store. Otherwise, you have to purchase a separate copy of 1P for each ID.
Note that this is all moot for businesses, because the ID is tied to the person, not the company, but the company owns the mac. So apparently, a business-owned machine can never (under the TOS) run app-store software.
[/quote]
I'll admit: I haven't fully read the Apple Terms of Service. Last I heard, it was 30+ pages and contained restrictions such as not being able to use their software to create bio-weapons. So does this also mean that technically businesses can't run Lion? Seems Apple will fix that, if that's the case. Apple sells Lion as well as a lot of pro apps with features targeted at businesses. Look at Lion Server. Definitely a business thing.Flag 0 -
Having just read through this thread (and you've got to read fast to do it), it's pretty clear that AgileBits has placed itself in a bit of a bind here. As a sophisticated user, AppleScripter, and shell scripter, and beta tester, I maintain a Leopard system (on a G5) and a Snow Leopard system (Intel machine). I have, but haven't run, the Lion installer as well, and have decided that I won't run it until it reaches 10.7.1 status -- there's a lot about it I don't like at this point (someone said that Lion may be Apple's Vista and I use Rosetta). I use the App store on my Snow Leopard machine to upgrade Apple Apps, but nothing else -- I have never bought an app there if it wasn't possible to buy it direct from the developer and I won't be buying 1Password there either.
So what's the bind? Obviously that on my G5 Leopard Machine I'm running 1P 3.5.13, on my Snow Leopard Machine I'm running 3.7.2 and if I upgraded to Lion, I'd be running 3.9. I run the iOS version on my iPod Touch as well. When any of my legacy versions become incompatible with my Dropbox for any reason I'll have to switch to a 1P alternative if AgileBits doesn't continue to support them so knowing their intentions in this regard is important.
See why that's a bind? You thought that the App Store was going to make life easier. Ain't gonna happen.Flag 0 -
[quote name='drizzler' timestamp='1315568309' post='46278']
Does the MAS support upgrade pricing? If not, then that's going to be a customer support nightmare for all future upgrades as well.
[/quote]
Just like any of the other Apple stores it is a 1 price only thing (the #1 reason why people find that they are now being forced into buying 3.9). You pay a certain amount of money and you get a full version. Updates for that product will be free. If a developer wishes to charge for a new version (say version 4) they have to submit it as a new product. Same thing as without the app store. The beauty of the MAS lies in a couple of things: the restriction to use OS X' security features such as the sandboxing, buy and download immediately, software and updates from 1 source (without paying extra for them), everything now has a family license (meaning you are allowed to use it on 5 Macs; the only problem is that this is bound to your AppleID which may require setting up a special family AppleID for apps you want to share with your family), etc. Especially the fact that it is the central place for getting your software makes it easier for users. Unfortunately there are some serious disadvantages Apple needs to address, especially the licensing for businesses.
[quote]
If the MAS does support upgrades, then it would have been best for all concerned if you had waited until version 4 was ready to make it available on the MAS.
[/quote]
Since the MAS doesn't allow for upgrade or trials this is the only way of doing it. You'll have to submit new versions if you want people to pay for it. Trial versions can be offered outside the MAS only, as well as beta builds. Not having a 30 day trial still is one of the biggest disadvantages of the MAS and something Apple has to address (not to mention there is no return policy so absolutely no way of trying things!). Until then trials are the developers problem.
The problem with the MAS and probable the reason why 1Password and many other pieces of software are Lion only is the restriction that all MAS apps are required to use sandboxing. Snow Leopard has very simplistic and limited sandboxing. Lion however has a completely new sandboxing technology where you can really finetune stuff. This also requires developers to rethink their application, it is very likely that the application has to be broken up into several smaller pieces in order to make the sandboxing work (if not you get a sandbox that is allowed to do everything which isn't a sandbox anymore, defeats the entire purpose of sandboxing). Not properly supporting Snow Leopard is more something you can blame Apple for. It is not uncommon, they have been doing so for years now. Whenever a new OS X has been released the old one and applications for the old one will have very limited support, it may even cease quite quickly (although that hasn't really happened yet, it's a bit subjective, just depends on how you view it I think).
Personally I do like the requirement for the sandboxing because it makes the Mac a more secure platform. The way they are doing it may be debatable. I don't think this will outweigh the disadvantages of the current MAS (the slow update interval screws up the sandboxing thing completely: secure on 1 side, insecure on the other...). It has potential.
There is one thing about the MAS that I didn't mention and it is something you can find in the other stores too: promo codes. IIRC the MAS also supports those promo codes. Agile could sell those for upgrade prices so people pay for the upgrade but can download from the MAS. The only problem might be the limit Apple puts on those. Maybe worth looking in to, I'm not sure.
[quote name='macdrifter' timestamp='1315576298' post='46362']
MAS reviews are a tough problem. Most happy users don't bother posting more than a star rating. I'm sure even the most poorly crafted "review" influences buying decisions.
[/quote]
The same goes for all the other reviews in the other stores and websites on the internet. You need to read the reviews in order to know if it is a good review or just somebody who is moaning without knowing what he/she is moaning about. Never look at the stars, look at the reviews themselves and then decide if it is a good product or not. It is not MAS specific, you'll see it at Amazon as well.
[quote name='bwoodruff' timestamp='1315578987' post='46405']
1) 1Password 4 may still be a ways out. We needed to get 1Password into the app store now, for a variety of reasons. We did this to try and be as fair as possible, but admittedly you are going into the v4 upgrade mostly blind (granted, you don't actually have to upgrade when the time comes).
[/quote]
Has Agile thought about what will happen when the MAS doesn't work out? You are advising people to buy the 3.9 version in the MAS to get the upgrade to 4.0 for free. If this doesn't work out that might not happen. How will these people get the free 4.0 upgrade? Will this require mailing the app store invoice? If it would that will suck big time because Apple seems to completely randomly send out those invoices. Some do not even get any invoice, some get an invoice for every little piece of software they download even the freeware ones.
[quote name='lhotka' timestamp='1315579667' post='46421']
Given that Mozilla has a new browser every couple of months, I suspect we'll lose Firefox access pretty quickly then.
[/quote]
That is Mozilla's problem. They have this new extension API called JetPack. The new 1P extension makes use of that. Unfortunately JetPack does not seem to support everything that is needed to get the 1P extension do what it did in the previous versions (context menu is being added atm; http auth is a problem and there is no toolbar). The new JetPack extension works in Fx6 and Aurora which has now become beta and will become Fx7. Currently it does not work in Fx8 (aka Aurora) and Fx9 (aka Nightly) but what they told me is that these versions will have 1P support when they are final (they still have some time for this). That's the main benefit when going JetPack: more robust with upgrades. JetPack extensions will survive newer Fx versions which is now a requirement because Mozilla refuses to support the older version when the newer version has been released. This is a very very bad decision on their side and it is causing a lot of users to switch to other browsers such as Chrome (this one is also supported by 1Password).
Also re-read the app store licensing stuff. There is a different kind of licensing for businesses. Your assumptions are wrong because you are not understanding the licensing stuff properly.
I failed to mention: thnx for the blog post about this, it makes things clearer than they were for a lot of people!Flag 0 -
Forgive the mixed topics, but this topic seems to be the one getting support. It does seem pertinent though, considering the overall inclination of the posters. How can we revert from the 3.9 MAS only version to version 3.8 safely?
[url="http://forum.agilebits.com/index.php?/topic/8246-reverting-from-mas-to-38/"]http://forum.agilebits.com/index.php?/topic/8246-reverting-from-mas-to-38/[/url]Flag 0 -
Thanks for your comments poof.
> There is one thing about the MAS that I didn't mention and it is something you can find in the other stores too: promo codes. IIRC the MAS also supports those promo codes. Agile could sell those for upgrade prices so people pay for the upgrade but can download from the MAS. The only problem might be the limit Apple puts on those. Maybe worth looking in to, I'm not sure.
We are only given a very small amount of promo codes and the only way to get more is to release a new version. Not very realistic to base upgrades off of.
> Has Agile thought about what will happen when the MAS doesn't work out? You are advising people to buy the 3.9 version in the MAS to get the upgrade to 4.0 for free. If this doesn't work out that might not happen.
We will make sure everyone gets what they paid for.Flag 0 -
[quote name='Automated Reply' timestamp='1315587192' post='46574']
The other thing is, even though I already have 1Password 3.x, and have no problem with the idea of paying $20 for 1Password 3.x from the MAS in order to get 4.0 for free, I have no idea what 4.0 is even going to be. How do I know that I even want it?
Speculative software releases with vague promises of must-have, but unknown new features are a tough-sell for many of us. (It's one of the reasons I passed on switching to Pixelmator in the MAS.) Especially when users are having issues with the current version. We want to know it's going to be not only more than a bug-fix, but a definite improvement from what we already have, to the point of paying for it.
Could you at least give us a tiny bit of insight into what you have planned for 1Password 4.0 (a blog post or something)?
[/quote]
Sure it's a tough sell but in life there's always the Risk/Reward duality. Agile has delivered an upgrade in many ways (MAS and price)
to have a little "faith" in them for version 4.0. I do not know what 4.0 contains hence the risk but if it is a solid upgrade that improves
my experience then I've received the "reward".
If you pass on the deal then your risk is paying $39 for the 4.0 version or finding another solution.
[quote name='lhotka' timestamp='1315587496' post='46579']
Wow, another reason to not do MAS only. Folks are going to be running out of date software, and you'll be covering a bunch of support issues that have already been solved. At the version least 1P should notify folks that there is an update available.
[/quote]
I think you're confused. MAS will notify users of updates to the core application. The browser can manage the updates of the extension either manually or automatically. Since the browser extension are created not using Objective C or other programming language but rather HTML, CSS and other web centric markups there's little risk to your extension drifting out of date provided your browser is updated over the years.
As for Apple ID all you need to do is attach a purchase to your Apple ID and it's locked in. This means if you have a Mac running Rosetta and cannot upgrade to Lion but want to take advantage of the $20 upgrade you only need log into the Mac App Store with your credentials on a family member or friends Lion based Mac and purchase the app. It will then be attached to your Apple ID even if it cannot be installed on your primary computer yet.
Microsoft will be delivering an app store with Windows 8 as well
http://www.pcworld.com/article/238373/windows_8_more_app_store_evidence_surfaces.html
Expect that the masses of computer users will switch over to these curated stores for safety from Malware and ease of use. This will only further improve Agile's
traction on the two major Operating Systems and ease the burden of them providing the back end store.
There are a lot of techy people on here that don't like the App Stores but in reality these stores make it trivial for less experienced users to find and install applications and
that's a win for all software developer.Flag 0 -
[quote name='bwoodruff' timestamp='1315507208' post='45517']
Hi there,
Welcome to the forums. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />
I do not believe this is possible. If you've found an app that has done it, please send me a private message or email support@agilebits.com, but as far as I know the MAS does not allow that.
If you've purchased within the last 30 days, we can refund your purchase so you can buy from the MAS at no additional expense. If not, you're still getting 1Password 4 at half price. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />
Thanks for the assist epogue. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/biggrin.png' class='bbc_emoticon' alt=':D' />
Ben
[/quote]
How do I go about getting a refund for this very reason??????? I purchased my license on 9/1/11 (looked on the MAS first, and it wasn't there) so I went ahead and purchased directly from the website. Had I known it was coming out a week later, I would've waited. Please let me know specifically (or at least point me in the right direction) how to go about a refund, so I can purchase on the MAS.Flag 0 -
[quote name='tyken' timestamp='1315594784' post='46682']
How do I go about getting a refund for this very reason??????? I purchased my license on 9/1/11 (looked on the MAS first, and it wasn't there) so I went ahead and purchased directly from the website. Had I known it was coming out a week later, I would've waited. Please let me know specifically (or at least point me in the right direction) how to go about a refund, so I can purchase on the MAS.
[/quote]
Refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />Flag 0 -
[quote name='bwoodruff' timestamp='1315595711' post='46695']
Refunded. <img src='http://forum.agilebits.com/public/style_emoticons/<#EMO_DIR#>/smile.png' class='bbc_emoticon' alt=':)' />
[/quote]
Awesome, thank you. About how long does that generally take to post to my account? Will the license that I purchased no longer work in the mean time?Flag 0 -
[quote name='tyken' timestamp='1315596502' post='46709']
Awesome, thank you. About how long does that generally take to post to my account? Will the license that I purchased no longer work in the mean time?
[/quote]
Your license will continue to work and depending on your method of payment it could take a couple of business days to post. I would guess Tuesday at the latest, but it's really up to the payment processor.Flag 0 -
Seems like AgileBits should have just waited for the end to end solution of iCloud sync. What was the rush? It seems it would have made more sense to wait for version 4 and iCloud syncing. You know, offer a carrot. So far there are 6000 views in this thread. Seems like a lot of people are less than thrilled with the "update" to 3.9.
Look what a headache the lack of communication has landed you. Not to mention the potential loss of really dedicated users. You're opening a hole in your business that you worked really hard to build. Be loved and success will follow. Seems a lot of energy has been invested to make fans of the application. The 3.9 announcement goes a long way to undo that effort.
Sure, some people will be cheap about it. They paid once and never want to pay for it again. You wont convince them to chip-in anymore. But a lot of people just want a trusted application they can rely on. Think I would ever go back to something like Foxmarks? Dropbox burned people with poorly thought out EULAs. Yes, Apple does the same with OS releases. They do, however, continue to provide patches for older versions of their OS. They also sold Lion for only $29. Finally, they own their market. 1Password does't have that luxury. If you open up a big enough hole a competitor will gladly take advantage of that.
Just some thoughts. Do what you will. But it was the vocal minority that spread the word about your product in the first place.
[Edit: I also see that the most "helpful" review on MAS is a one star review. That makes it hard to recommend the application to non-techie family and friends. They see that kind of thing and get nervous about spending money.]Flag 0 -
For me 1Password 3.9 is very much a functional upgrade. On my new personal MBA11 running Lion, I get 3.9, which includes, IMO, an optimal update process using the MAS, system-wide access to 1Password from within any app, using the menubar, Apple's Lion sandboxing rules applied, AND a free upgrade to 1P4 in the future, all for the reasonable price of $20. Plus I retain my 3.8x license to use on my iMac at work, which is on Snow Leopard for the foreseeable future. With the browser extensions being upgraded and updated outside of the MAS, both of my 1p versions will allow use of the data in the newer browsers, which I tend to use. When I'm not using the newer browsers (testing development on a variety of platforms, etc), I don't need my passwords. But even if I did, I could simply open 1P3.8x. I'm very grateful to you for bringing this award-winning and very functional password/identity management software to the MAS. I had been looking for it there, and all I saw were pale imitations that lacked the cross OS/device functionality I desperately need. I've tried others. 1Password is the best.
Am I upset that new users will get this great software at a low price? No. Do I think I'm somehow devalued by this? No, because I've gotten to use 1Password for the past 18 months on a variety of devices with much success. I love this company. I have always gotten responsive replies from you on all substantive matters. Moving to the MAS will allow you to focus on development and refining 1Password, instead of on licensing, troubleshooting payment issues, etc. I hope the difficulty of the transition to the MAS for all customers will be resolved in a way that honors both the demands of running a software business and the demands of users who have real issues, whether they be MAS issues, Lion issues or 1Password issues.
Thanks again,
KalleFlag 0 -
The problem with that is that it could cause you to rush version 4.0 out of the door when your customers start asking for iCloud support and as a MobileMe user who depends on web access to my email, calendar, contacts and more believe me new users are going to want any app that syncs data to support iCloud like yesterday.
The safest plan probably is to make sure your Lion app is sandboxed with few issues and then start testing out the iCloud sync in the hope of phasing it in when it is proven to be robust enough.
I remember reading about how the fast approval of 1PW through the Agile team off and that's understandable as it appears Apple doesn't give much guidance or ETA of when your app goes live. I presume they'll get faster as they hire more staff and the reigning joke centered around waiting an eternity for approval fades away.
I've been in sales long enough to know when the customer is trying to dupe me. Loyal Customers pay and good developers deliver solutions to keep the majority of their loyal customers happy. It's a symbiotic relationship. Agile profits from my purchases and I profit from the ease their product brings to my life. The minute I start off my plea for a feature or service with "i've been a loyal customer of yours for years" I've gone into manipulation mode plain and simple. And there's a whole lot of this passive aggressive behavior in this thread.
I'm not convinced it represents the majority by any stretch. I don't think consumers at large care about multiple databases or keychain storing of their Master Password. I think they want a reprieve against memorizing or logging a bunch of different passwords. As long as Agile provides proper security for said passwords and data and makes it easy to access this vital data across multiple platforms they will find much success. The geeks aren't going to generate the profits...it's the rank and file computer user tired of viruses and fearful of computer intrusions.
Kalle - a most excellent response above!Flag 0 -
[quote name='macdrifter' timestamp='1315598148' post='46732']
Seems like AgileBits should have just waited for the end to end solution of iCloud sync. What was the rush? It seems it would have made more sense to wait for version 4 and iCloud syncing. You know, offer a carrot. So far there are 6000 views in this thread. Seems like a lot of people are less than thrilled with the "update" to 3.9.
[/quote]
Moot point for me, I can't (by policy) and wouldn't (by philosophy) ever use a cloud service to sync passwords. Witness what happened recently with a competitor that exposed everyone's data.Flag 0 -
[quote name='hmurchison' timestamp='1315594362' post='46677']
There are a lot of techy people on here that don't like the App Stores but in reality these stores make it trivial for less experienced users to find and install applications and
that's a win for all software developer.
[/quote]
Until they have to transfer the license to someone else because of death or divorce, which Apple flat out won't allow (iTunes has the same problem). Business users have the same problem - the Apple ID (and license) is tied to a person (you don't have an agilebits01, agilebits02, etc apple ID accounts), not a company. We're struggling with the exact same issues with iWork's next update as well. Not purchasable by a small business (the volume licensing program is fine for big ones, but for small companies with a handful of systems, it's not worth the effort).Flag 0 -
[quote name='macdrifter' timestamp='1315598148' post='46732']
Seems like AgileBits should have just waited for the end to end solution of iCloud sync. What was the rush? It seems it would have made more sense to wait for version 4 and iCloud syncing. You know, offer a carrot. So far there are 6000 views in this thread. Seems like a lot of people are less than thrilled with the "update" to 3.9.
Look what a headache the lack of communication has landed you. Not to mention the potential loss of really dedicated users. You're opening a hole in your business that you worked really hard to build. Be loved and success will follow. Seems a lot of energy has been invested to make fans of the application. The 3.9 announcement goes a long way to undo that effort.
Sure, some people will be cheap about it. They paid once and never want to pay for it again. You wont convince them to chip-in anymore. But a lot of people just want a trusted application they can rely on. Think I would ever go back to something like Foxmarks? Dropbox burned people with poorly thought out EULAs. Yes, Apple does the same with OS releases. They do, however, continue to provide patches for older versions of their OS. They also sold Lion for only $29. Finally, they own their market. 1Password does't have that luxury. If you open up a big enough hole a competitor will gladly take advantage of that.
Just some thoughts. Do what you will. But it was the vocal minority that spread the word about your product in the first place.
[Edit: I also see that the most "helpful" review on MAS is a one star review. That makes it hard to recommend the application to non-techie family and friends. They see that kind of thing and get nervous about spending money.]
[/quote]
Thank you, macdrifter. Sounds like you've been around for some time too. My message goes out to Dave Teare. We emailed years ago when Agile was still a small(er) company. I'm not really thrilled to see 'new' Agile staff members brushing off angry responses in a barely polite and slick 'take it or leave it' way here. That was unthinkable back then. I think 1P is great (forgetting the latest troubles with that bloody Firefox extensions for one moment).
But MAS-[b]only[/b] is not for me, Dave. Thanks so far.Flag 0 -
[quote name='lhotka' timestamp='1315599396' post='46748']
Until they have to transfer the license to someone else because of death or divorce, which Apple flat out won't allow (iTunes has the same problem). Business users have the same problem - the Apple ID (and license) is tied to a person (you don't have an agilebits01, agilebits02, etc apple ID accounts), not a company. We're struggling with the exact same issues with iWork's next update as well. Not purchasable by a small business (the volume licensing program is fine for big ones, but for small companies with a handful of systems, it's not worth the effort).
[/quote]
Serial numbers don't make this process inherently more difficult or easier.
For iOS Business do not use personal Apple ID for purchasing.
http://www.apple.com/business/vpp/
Verbiage:
"Once your enrollment information has been verified, you'll be asked to create a new Apple ID specifically for the Volume Purchase Program"
Currently this is for iOS apps only but Mac apps purchased from the MAS would be no different other than target platform.Flag 0 -
hmurchison,
[quote]believe me new users are going to want any app that syncs data to support iCloud like yesterday....As long as Agile provides proper security for said passwords and data and makes it easy to access this vital data across multiple platforms they will find much success. [/quote]
So by that argument, if they did not provide the feature you find valuable, then you would no long participate in your symbiotic relationship? That sounds a lot like what this thread is about.
[quote]The geeks aren't going to generate the profits...it's the rank and file computer user tired of viruses and fearful of computer intrusions.[/quote]
I also think you're wrong about the value of geeks. Traditionally tools like 1Password have been FOR the geeks. They gain notoriety because geeks like to convince everyone they know to use the same tools they use. There are some out-of-the-park successes on the appstore, but by far, most of it is very fickle. The rank and file don't even know why they would want a password manager. They use the same password everywhere.
Do you honestly think it's the "rank and file" buying the application on the day of release? That's the long term users. Loyalty sells apps like 1Password as much as advertising. You know who those users are that take the time to create an account on a forum for a password manager? Those are geeks that really care about a piece of software. Those are people that buy the application for their aunts and uncles.
I just think your response is a little condescending to folks that take the time to provide feedback. I suppose it would have been better for everyone to just ask for a refund and never post feedback and switch to some other solution.Flag 0 -
I am not happy about being having to buy version 4 from the APPLE CRAP STORE.
I do not want the APPLE CRAP STORE knowing what shareware applications i own and use.
In addition i know how to download and install applications etc : i do not need the APPLE CRAP STORE installing applications from their floating cloud.Flag 0 -
That's exactly what this thread is about. However it must be taken in context. What appeals to geeks is often different than what appeals to non geeks. I don't think Agile is being rude or obtuse with their responses here I think they are being refreshingly candid. A sure way to failure is attempting to please all the people all of the time.
1Password was indeed a geek tool but many haven't been paying attention to the company. They've grown...they're no longer toddlers. Years ago we proselytized our love for Agile and gave our Geek Seal of Approval to 1Password. We felt good, we shared the love.
Now we're feeling like jilted lovers because all of those friends, colleagues and family that we so gleefully recommended 1PW to now outnumber us and their needs are now as important as our own geeky needs.
Agile has truly lived up to their name. They can answer "yes" to almost any question regarding their support for a major platform. It is this access that fuels the next step and no longer our proselytizing.
Our feedback is indeed vital but if that feedback is ignorant to the views and needs of others then it simply isn't worth that much to the company receiving it. They have a duty to support ALL their customers and its that balancing act that determines their success.Flag 0 -
[quote name='midiw' timestamp='1315601385' post='46774']
I am not happy about being having to buy version 4 from the APPLE CRAP STORE.
I do not want the APPLE CRAP STORE knowing what shareware applications i own and use.
In addition i know how to download and install applications etc : i do not need the APPLE CRAP STORE installing applications from their floating cloud.
[/quote]
Case in point here. This posting doesn't provide Agile much information to glean anything off of other than a rather illogical hatred for the Mac App Store. Apple has already
proven that consumers are ok with app stores (iOS app store) so long as their choices are plentiful.
Apple's business isn't based on targeted advertising or data mining so why exactly would they care what applications i'm downloading from the App Stores and if they are curators then haven't they basically blessed every application they approved?
A litany of irrational responses mixed with blatant falsifications, FUD and vitriol will not sway a company. Rational and reasoned argumentation from a holistic view will but sadly that's in short supply on most web forums.
cheersFlag 0 -
I just purchased 1pass 7 mos ago. The only way to get 3.9 is to purchase again? Surely you can see this is a bit of a bitter pill to swallow.
Re: users questions about MAS, Lion and iApps in a business environment. Talk to your Apple sales rep. They can sort you out with site licensing. No need to setup MAS on each workstation.Flag 0 -
[quote]Now we're feeling like jilted lovers[/quote]
Yup, condescending was pretty accurate.
[quote]Our feedback is indeed vital but if that feedback is ignorant to the views and needs of others then it simply isn't worth that much to the company receiving it.[/quote]
Right. Ignorant to the needs of others. I agree. So whose need is important here?
So is midiw a "rank and file" or a "geek"?
I'm also failing to see what feedback you consider valuable. I think there are plenty of comments with valuable feedback. Not all, certainly. There's a lot though. Even yours. Even Ihotka's. Maybe even midiw. That's up to AgileBits now isn't it?Flag 0 -
[quote name='chrisrosa' timestamp='1315602520' post='46790']
I just purchased 1pass 7 mos ago. The only way to get 3.9 is to purchase again? Surely you can see this is a bit of a bitter pill to swallow.
Re: users questions about MAS, Lion and iApps in a business environment. Talk to your Apple sales rep. They can sort you out with site licensing. No need to setup MAS on each workstation.
[/quote]
Hey chrisrosa,
There really isn't much different about 3.9 other than we've gotten it ready for the MAS. The thing about purchasing 1Password there is that it will include a free upgrade to version 4, which normally would have been a paid upgrade. So, if you want to, you can think about it as if you are getting 3.9 for free and 4.0 for 60% off.
If you have a minute I'd be very interested in hearing what you know about Apple's business options, as we aren't really aware of a way to help business customers transition to the MAS at the moment.Flag 0
This discussion has been closed.